“Upon arrival no one was at front desk for check in, waiting at least 5 mins and she came in from outside. She was the person smoking on the bench next to the front door- breaks are great, but she was the only one working and we walked past her to enter the property. Elevator was also out of service and we were given a 3 rd floor room. I asked for a discount on the room for the inconvenience, and was told per management the only thing they could offer me was no charge for cancelling. They……
“Upon arrival no one was at front desk for check in, waiting at least 5 mins and she came in from outside. She was the person smoking on the bench next to the front door- breaks are great, but she was the only one working and we walked past her to enter the property. Elevator was also out of service and we were given a 3 rd floor room. I asked for a discount on the room for the inconvenience, and was told per management the only thing they could offer me was no charge for cancelling. They……
Nicole