“We booked four nights but checked out after the first night due to a lack of sleep. While the hotel has potential with its great location, comfortable mattresses, and updated bathroom fixtures, the overall experience did not match the price point.
Potential guests should note a few important factors before booking:
1) Room Comfort: The room has basic, budget-style furnishings. There was no towel rack, only one towel was provided, and the pillows were uncomfortable. The hot water pot was placed……
“It was an ideal stay for a short stay but I do feel that the rooms do need a bit of a revamp. I must say though, it was a very clean. Great service though and staff were very friendly. Thank you ☺️”
“Breakfast was very good and in a lovely peaceful garden.
Staff in the hotel were fantastic, really helpful even under pressure. It was horribly hot the weekend that we were there (unusual for Cardiff) but they did everything possible to make us comfortable with fans (no air-conditioning).”
“We were on the first floor so the window was so high up you couldn’t see out of it. The quilt cover was ripped at the top and had been put on inside out. The shower was ok but no instruction for use were anywhere to be seen. Staff were very helpful. It was a bit noisy at night as sound proofing isn’t amazing but good enough. The pitch of the ceiling in our room came down low enough that I could hit my head on it.”
“Lovely place to stay and staff were so welcoming and helpful. We enjoyd the hearty breakfast. The location is great to travel by train in to Cardiff city centre.
We will return and hopefully arrive earlier to fit in an evening meal - menu looked good.”
“Absolutely fabulous place. Staff go out of their way to be helpful. The building is fantastic. The restaurant food is of highest quality. The only criticism I would have is that the breakfast menu is extremely limited.
Overall well worth a visit.”
“Great peaceful location the room was a little tired but clean, the staff were very accommodating nothing was too much trouble & the restaurant was very good they served a continental breakfast which again was good, overall a really good experience”
“Rooms ok, although avoid 201 we asked to be moved as only a skylight no opening windows and no AC. Ended up in 208 over looking the road.
Tables in bar and restaurant were sticky as were the floors in both.
Breakfast at £12.50 was OK, didn't rate the sausages, everything else was OK..
Staff were very friendly and helpful, quick and easy change of room.”
“There was nothing we didn't like about the Hotel. The whole hotel has had a massive upgrade / renovation and for the cost of the accommodation, it represents top value.
We ate at the restaurant , ( reluctantly ) after reading some less favorable reviews , and decided the reviewers, who had left those reviews must have woken up on the wrong side of the bed. The food was delicious. The staff were really friendly , helpful, and seemed to care. If they didn't care they made a very good job of……