“The coffee in the room was ok. But the creamer was old like plastic and they need to up grade the sugar substitute with splender or equal And they need hand sanitizer in the rooms”
“The air conditioner wasn’t optimal - it was programmed and couldn’t be set lower. Presumably an effort on management’s part to keep costs low, but then you lose customer comfort! I didn’t have a balcony although I paid for one on Expedia and also, there was a ridiculous amount of stairs and no staff to help with bags. Oh and the bed was not comfortable! I honestly have no idea how this place got “exceptional” rating! I’m a pretty easy-going person so if I say it’s adequate and mediocre at best,……