Poole Keynes Residences

"It was a very polished hotel that was very well presented. A fairly easy layout on the room apart from the fact that it was a little bit cobwebbed and the air conditioner was blasting with no easy way of shutting it off. It wasn’t until I left that I realised when the dial was. The shower, thought powerful, leaked and flooded the bathroom so I needed to use all my towels to mop up the mess. I could forgive the above but the pillows made it quite difficult to sleep. There were lots of them and they were huge."

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"Fabulous staff, top notch"

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"The check in staff were excellent and very helpful. And the rooms are extremely clean. We got there early and found parking available in there car park (surcharge for 24hrs) which was on the property so very convenient. Had a great stay and will come back to this branch if I come to Swindon"

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"Hotel location, atmosphere, spa and room were nice. Reception staff - lovely. Bar/Restaurant Staff weren't rude but didn't seem bothered with actual service. I counted 10 dirty tables as we walked into the restaurant area, they were still all cluttered 90 minutes later. After waiting for table service for 15 minutes, I found a member of staff who asked to me follow them to the bar rather than serve us at the table, for no real reason than their convenience. We were approached once and asked whether we wished to order food but no one came back to ask as after that so we gave up. No one was rude, but no one really cared whether we were there or not. Spa was lovely and all the staff polite and engaging."

"Excellent"

"Our room was huge and the bed was very comfortable. It is easy to find and staff were very nice. There is very little parking so keep in mind you have to park a few minutes away but can unload in front of hotel. We used the Waterloo lot! It was $10 a day. We didn’t do breakfast because it was $35 L but there is a nice coffee shop next door!"