Staff was fantastic! Thanks to Elias for helping us book River Canopy activities!
Akiyaa
2024 年 4 月入住 3 晚
10/10 超赞
David Ronald,Vancouver
与家人出行, 与配偶出行, 团体旅客
2024 年 4 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is one of the best locations and properties I stayed at. The facilities were excellent the staff were very helpful, and the food was fantastic.
David Ronald
2024 年 4 月入住 5 晚
10/10 超赞
Griselda Andrea Escudero
与家人出行
2024 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had the best stay ever. We loved the hotel, the beach, the facilities, the food, the shows, the rooms, everything !!! We didn’t want to leave the resort. It was one of the best ones we have stayed at in Mexico. Highly recommended.
Griselda Andrea Escudero
2024 年 4 月入住 6 晚
10/10 超赞
Will
与配偶出行
2024 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property with a great ocean view. Be sure to bring bug spray and aloe!
Will
2024 年 4 月入住 5 晚
10/10 超赞
Deanine L
2024 年 4 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
I had a great time and can’t wait to return.
Deanine L
2024 年 4 月入住 4 晚
10/10 超赞
Steven Alan
2024 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property and an incredible staff. Shout out to Blanca, Alan, Norma and Sergio. They made the stay the very best. I will definitely return.
Steven Alan
2024 年 4 月入住 7 晚
6/10 一般
Karla,San Diego
2024 年 4 月 15 日
满意:服务设施,员工和服务
Nice hotel, but not up to five star standards.
Pros: The staff. Everyone went above and beyond, from the dining staff (restaurants and bars), to the special activities personnel. All had smiles and were always willing to help.
Beautiful beach area.
Cons: Even though it’s “all inclusive”, there was a limit of 4 beer order for your room. No OXXO or minimart close by to get extras if it was needed. You need a taxi to get anywhere.
The adults pool is a bit grimy, and in desperate need of an update. Old tiles falling in different spots.
Karla
2024 年 4 月入住 4 晚
8/10 还可以
EMMA,Sandy
与配偶出行
2024 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was are third stay at the Hilton. The previous two times (Fiesta Americana).
Rooms have a perfect view of the bay and over look the pools and beach. Perfect sunset views every day. The beach is a bit small but it connects with a public beach to the south. Which makes for longer walks and more place to spread out. The pools are nice with one main bar in the center. The only outside bar? Makes it a hassle to get drinks. Although the pool and beach staff are right there when you need something. ( thanks Daniel, Jaun and Karmen)
The food options are ok. Not excellent. We did have a nice dinners. The Asian, Mexican and steak house were good. I just was not wow’ed
Nothing to brag about but good. I am not much of a buffet person. So no a la carte breakfast restaurant? The homemade tortilla quesadillas on the patio were great.
Food trucks were a nice option for lunch. Hamburgers were good right on the beach. Cocos was perfect.
Outside needs a walk-up bar. Again service is great, but sometimes I would like to just walk up and get a refill.
Just a note this is a family resort lots of children.
Property has a perfect location 8 minutes to town by taxi. 15 minutes to Boca Tomatlan for water taxis. Bus pick up and drop off right outside main gate.
Over all we really enjoyed are stay at the Hilton
EMMA
2024 年 4 月入住 5 晚
8/10 还可以
VARSO
与家人出行
2024 年 4 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
This was our 3rd stay at Hilton Vallarta. We love the fact that the rooms face the ocean and you have this gorgeous view. The access to the beach is so easy and the resort is walkable not overly spread out. Food is great variety and good quality.
I felt that on this trip the housekeeping service was not as good as last 2 times. There were hair on the shower walls and the floors were not “clean.” We stayed 7 days and on the 5 th day when sheets were not changed I requested it to be changed. The cleanliness threw me off.
One more comment the staff at the Starbucks in the lounge are all rude and not friendly at all.
While the front desk and all the other employees we had contact with over 7 days were pleasant and hard working.
Special shout out to Carlos at the front desk, Karen and Daniel at the beach.
We will return hopefully to a cleanliness that we expect of a Hilton hotel.
VARSO
2024 年 4 月入住 7 晚
8/10 还可以
Jeff
团体旅客
2024 年 4 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Pool staff Alfredo was very good! Rooms had nice ocean front balconies. The ocean in front is pretty but has many pelicans that can make things stinky. The adult pool was refreshing each day as the water seemed to be cleaned or filtered out nightly.