At check-in I was told that the room I reserved at Acacia was overbooked so I would be moved to an entirely different hotel. My new hotel, the wind chimes boutique, was up the road and across the street in the opposite direction of the beach. A major factor in booking the Acacia Boutique was that it is steps from the beach. My stay was not steps from the beach and farther from the beach than what I booked and paid for. When I requested to deal with the issue directly with management, I was given an email address, however I never received a response regarding my email. I paid for and booked the Acacia Boutique, yet was told I could not stay there upon arrival and nothing was done to rectify their error.