“The property was great, the food was great, but the staff in general could use some training in hospitality. Unfortunately they were just not inviting in a greeting from the front desk at check in, the maid staff, and most of the food servers. That was honestly disappointing. As simple as a greeting or a hello or honestly anything would have made me feel more welcome and not like it was an inconvenience to help or assist you.”
“The Buoy Haus is a beautiful place to relax. And also with full access at the Westin you get the best of both worlds. Tranquil and serene with great rooms, pools, bars and fun. Beautiful resort close enough to anything in a taxi. Only note…breakfast and lunch are great but skip the Isla restaurant upstairs and go to Oceana or SeaSalt for dunner. The only downside. The staff are super friendly and helpful!”
“My friends and I (group of 4 women) stayed at this hotel for the long weekend back in May 2026 and unfortunately, our experience with the staff was extremely disappointing from the moment we arrived.
We arrived a little earlier than the official 4:00 PM check-in time. We completely understand that early check-in is subject to room availability, and we were prepared to wait if our room was not ready. However, we were made to wait until exactly 4:00 PM to check in, while we watched other guests……
“This was a wonderful property! It is definitely an older hotel- but that is the charm! The new owners are clearly taking loving care of it. In that district, everything is older, and it is very well maintained and clean. It is in a PERFECT location to talk to some great places to eat, shop, or get coffee. They helped us by holding our bags since we arrived early, getting our room ready ASAP, and calling a cab when it was time to go to the airport. It was just a wonderful experience and we would……
“My stay was excellent. Beautiful views. The staff upgraded my room at no cost. The staff were very helpful and friendly. Free breakfast is delicious. The only con was that they didn’t have food or a restaurant open on site so we had to pay for a taxi to go and eat.”
“Room was little, but comfortable and cute. The staff was very friendly and helpful. It's a lot of stairs, so just be aware of that when you're deciding what to carry with you. I'd stay here again though. Great value”
“Our stay at Hideaway Hull this past weekend during our trip to St. Thomas was absolutely incredible! The villas exceeded every expectation we had—they were beautiful, comfortable, and had everything we needed for a perfect getaway.
What really stood out was the outstanding hospitality. Anytime we needed anything, the staff made it happen quickly and went above and beyond to make sure our stay was enjoyable. Everyone we met in the area was also incredibly friendly and helpful, which made the……
“The smell of sargassum was bad, however the hotel heavily communicated that to me before the trip. I’m just not sure anyone can be prepared for that. Lol. Our room was clean and staff was friendly. Do your research. The whole island is mountainous. Everything is a walk/hike. I was well informed so I didn’t mind it. Taxis were readily accessible. Our air unit was working overtime. We kept turning it down because we were freezing lol. We had one wall the outlets didn’t work so we just plugged into……