Surabaya Castle Hotels

"Vasa Hotel is very clean and has a sophisticated, upscale atmosphere. The decorations were always on point and added to the overall elegant feel of the hotel. As for the food, I only tried the breakfast buffet, but everything I had was delicious with a good variety of options. I didn’t use the spa or the gym, though I did see the gym facilities and they looked very well equipped. The staff were very friendly and welcoming. The only small challenge was a bit of a language barrier at times, as some staff members had limited English. Overall, I had a great stay and really don’t have any complaints."

"This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in."

"Very friendly staff. Great breakfast"

"Great Hotel and Friendly Staff!"

"Staff very courteous, room very clean!"

"the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you."

"The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell. "

"Okay for what you pay for"

"Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair"