"Our stay at TOU was truly relaxing, the hotel condition was excellent, everywhere was neat and clean. The staff was friendly and very helpful, they shared great recommendations of ‘must see attractions’ delivering unique and memorable experience of Kusatsu Onsen. We had the half board, stayed 2 nights there, the dining experience was amazing, great food, well-decorated dishes and polite staff. Our highly recommended stay at Kusatsu."
"The hotel facilities and rooms are very old. There was a very strong smell of smoke in the room. We had to keep the window open all night even though it was very cold outside (–10°C). There were obvious stains on the tatami mat floor in the room. The staff member who helped us check in was a bit annoying and impolite. I wouldn’t recommend this place for families or group stays."
