6/10 Aceptable
JEFFERY, Rancho Cucamonga
Viaje familiar
17 jul. 2025
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Traveled over three dozen times to Costa Rica and stayed at blue zone properties in the past. And traveled to over 75 countries staying in penthouses etc This property has an excellent view of the ocean and city. Property wasn’t thoroughly prepared for guest stay to be a penthouse. Can’t see how guest rated this property 10/10 just because of the ocean view and exceptional gate staff. Took pictures and videos upon arrival and departure.
1 we had to wash all towels and linen upon arrival towel not cleaned - billed afterwards for previously stained towels - previously reported to cleaning staff
2 shower door in master bedroom wouldn’t close falling off the wall -reported
3. Remotes not working for television etc- reported
4 faucet leaking on the bathroom floors. Water puddles on the floor from leaks -reported
5 spider webs throughout the ceiling in the bathroom and rooms - reported
6 lizards in the showers and tubs
7 penthouse extremely dusty inside.
And several other issues. Blue Zone experience years ago focused on top customer satisfaction and top quality clean facilities. It seems Blue Zone focuses have faded for quantity of bookings and funds obtain from the customer now.
JEFFERY
Se hospedó 14 noches en junio de 2025