“The property was absolutely beautiful but that being said we had some major issues. First off you need a serious 4wd vehicle to even get to the property and had no idea before. Luckily we had a 4wd suv and it barely made it. Once we got there the staff was very nice and welcoming. The property was beautiful and we were very impressed. We were told we were getting upgraded because the resort was empty. We asked if the pool in the upgrade was heated since we had previously requested the outdoor……
“Hotel was dated and although clean the room facilities, particularly the bathrooms, were old and now substandard. In the bathroom there were chipped or broken tiles and the the sink smelt damp from failed seals. The breakfast was also mediocre and not a high standard. Ruben on reception was helpful but another colleague less helpful and not very friendly. Although a good location for exploring La Candelaria, it feels as though the hotel is reliant on its past reputation. The hotel bar was always……
“I stayed in the presidential suite and I loved everything about it. The staff were pleasant/helpful, the room was extremely clean, and the views were immaculate! Only thing I would suggest is better food options for the happy hour in the executive lounge and breakfast buffet.
Will be back soon!”