“Overall my room was nice. However at check in I was asked to provide a card for pre-authorisation. I’ve been asked many times before but on this occasion $300 was taken from my account immediately. On checking out I was told this will take between 5-10 days to be returned to me. On a holiday budget this wasn’t ideal. Also breakfast each day was always the same. No one made any special effort to offer tea or coffee or to make anything different at all.
Positives were that the room was spacious,……
“We did not enjoy our stay here. We could not get hold of reception to ask questions about our check-in and had to call over and over before we finally managed to get hold of them. We got married the night before and were staying here as a relaxing end to our wedding weekend. On checkin the lady said "I believe congratulations are in order! We have put a few small things in your room for you :)" and we said "aww that is so lovely of you!" And she smiled. We didn't expect anything at all, but this……