Pakistan All inclusive Vacations

I’ve stayed at this hotel on 2 occasions and have found the location great. Very close to restaurants and shops and far away enough to be in a very quiet and peaceful location. The F&B staff and Housekeeping team especially the housekeeping manager are all amazing, extremely polite, helpful, friendly and go above and beyond, thank you for this, you are the reason I came back a second time and you proved you are consistent. The front office, finance and reservations teams on the other hand need to be trained in basic procedures. My reservation was for 2 guests however on arrival I was alone, no one asked me if I would be alone or if someone would be joining me. After 2 days first reception came banging in on my door at 0800 claiming I hadn’t given them the ID for he second guest, I informed them my nephew was asleep, when he awakes, he will bring the ID down to them. After a couple of minutes, another team member came banging on the door, informing me I must go to reception, I told her, I had just informed her colleague we would bring the Id down. I then took the Id to reception myself, at which point I was told it was my fault that I had 2 guests and didn’t share the ID. I never at any point hid that there were 2 of us in the room, and in my previous stay, when I gave our ID’s they informed me there was no need for ID. I had to cancel a booking due to a family emergency, I was treated very badly and had to chase to get my 100k back, which they told me I wouldn’t get.

My stay was a disappointment. I had specifically booked a deluxe double room online, but when I checked in, they gave me a standard room. And if that wasn't enough, the breakfast was a total letdown, there weren't many options to choose from. I definitely wouldn't recommend this place to anyone.

Excellent location, helpful staff. Breakfast reasonably okay. Rooms clean but bed linen needs cleaned and updated

This was a horrific experience from start to finish. Unprofessional staff. Unsafe…

My husband and I really like the room amenities and how quiet the hotel is. This was our 2nd time staying here,we will be back

My husband and I really like the room amenities and how quiet the hotel is. This was our 2nd time staying here,we will be back

This was a horrific experience from start to finish. Unprofessional staff. Unsafe…

Most international flights arrive early in the morning. After a long-haul flight and multiple connections, travelers are exhausted and simply want a decent place to rest. That is one of the main reasons we book a good hotel. Before my trip, I specifically emailed the hotel’s Guest Services team regarding my early-morning arrival. I was told that they would accommodate me with an early check-in, subject to room availability. When I arrived at around 4:00 AM on September 5, however, the two gentlemen at the reception immediately refused to provide me with a room and told me that no rooms were available until 2:00 PM approximately 10 hours later. After a lengthy discussion, they offered me a room for half a day for Rs. 35,000. I calmly pointed out that I had already paid approximately Rs. 30,000 for a full day, so being asked to pay Rs. 35,000 for half a day did not make much sense. Unfortunately, after such a long journey, I was exhausted and in no position to continue arguing. I eventually paid the additional amount. After being repeatedly told that no rooms were available until 2:00 PM, a room somehow appeared immediately after I agreed to pay the additional charge. For comparison, Marriott Islamabad and Serena Islamabad have always stood by what their Guest Services teams communicated to me. On previous occasions, with similar early-morning arrival times. I hope the hotel management takes this feedback seriously. The front desk experience makes a huge difference,