Tennessee Ski Vacations

We took a trip for our son’s birthday.. we had a good time, until we didn’t. When you show up, they give you verbal and written instructions to go by when it comes to your vehicle.. understandably so, bears are extremely common in Gatlinburg. We followed the instructions to a T. Woke up the next morning to our back right Jeep window ripped off of our vehicle. (Soft top) At first glance, you immediately think bear.. why wouldn’t you? But upon further examination, we realized it had to be a human. No claw marks/scratches ANYWHERE. The back window was unlatched properly as well.. a bear couldn’t do that. We went to management and explained.. we said we know that what happens in the parking lot isn’t their liability, but asked if they could look at the cameras and confirm it was a human so we could file a report..here’s where it got bad. They laughed in our faces..told us they aren’t allowed to watch the footage and that it was definitely a bear, “happens all the time.” Here’s what I think.. I think people are aware they can break into people’s car at this hotel because it’s dark, secluded, not many cameras, and they know everyone will chalk to up to a “bear” No one wants to sit there for 2 hours talking to police and filing a report while on vacation, especially on a child’s birthday, believing it was a bear is the easier choice. I believe bears do break into vehicles here, but ours wasn’t that and management was rude. JEEPS W/ SOFT TOP, stay safe and stay away.

Clean room. Loved the mountain cabin vibes. Pools were fun!

Clean room. Loved the mountain cabin vibes. Pools were fun!

We took a trip for our son’s birthday.. we had a good time, until we didn’t. When you show up, they give you verbal and written instructions to go by when it comes to your vehicle.. understandably so, bears are extremely common in Gatlinburg. We followed the instructions to a T. Woke up the next morning to our back right Jeep window ripped off of our vehicle. (Soft top) At first glance, you immediately think bear.. why wouldn’t you? But upon further examination, we realized it had to be a human. No claw marks/scratches ANYWHERE. The back window was unlatched properly as well.. a bear couldn’t do that. We went to management and explained.. we said we know that what happens in the parking lot isn’t their liability, but asked if they could look at the cameras and confirm it was a human so we could file a report..here’s where it got bad. They laughed in our faces..told us they aren’t allowed to watch the footage and that it was definitely a bear, “happens all the time.” Here’s what I think.. I think people are aware they can break into people’s car at this hotel because it’s dark, secluded, not many cameras, and they know everyone will chalk to up to a “bear” No one wants to sit there for 2 hours talking to police and filing a report while on vacation, especially on a child’s birthday, believing it was a bear is the easier choice. I believe bears do break into vehicles here, but ours wasn’t that and management was rude. JEEPS W/ SOFT TOP, stay safe and stay away.

Staff was great and the pool area is the best and open until 11. 10 person jacuzzi.

Clean room. Loved the mountain cabin vibes. Pools were fun!

Staff was professional, quick and informative. Room was clean, beds comfortable. View from room was cute, continental breakfast. Parking was sufficient considering we stayed during Jeep week. Close to many restaurants, shops and the aquarium. 10 or so minute walk to all amenities. Very pleased with the experience. Would book again.