Ratings based on 7,785 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Ocean city md
Posted Jan 9, 2020 on Expedia
Great location. Nice size rooms. I didn’t like the “urban fee” that is charged daily. It sounds like you are getting a great rate but the fee adds up quickly!
by A verified traveler
Posted Jan 9, 2020 on Expedia
I was very surprised the kleenex and toilet paper was awful. This new urbun charge is rediculous. No paper daily. The airport Hilton was great why does this property had to be so cheap.
by A verified traveler
Posted Jan 9, 2020 on Expedia
It was horrible wrong room a day and a half to move us first room was filthy and i mean filthy old food on carpet dust was coughing with it plus it was drab dreary old the give us breakfast vouchers for one breakfast and even that was awful give it a miss if i was you
Comment from Hotel Management
Jan 9, 2020 by Lynell L, Hotel Management
Dear Traveler,
Thank you for taking the time to write about your past stay with us. It is disappointing to hear that you were not satisfied with your experience with us. There seems to be a few areas that could use some improvement. I have reviewed your feedback with our team. Feedback such as yours is a vital element to our success and I hope on your return trip you decide to give us another chance. I am confident you will find these areas much improved.
Lynell Lovett
Administrative Operations Manager
by A verified traveler
Posted Jan 8, 2020 on Expedia
by A verified traveler from Voorhees
Posted Jan 7, 2020 on Expedia
Coming from a journey and waiting in line for two- three hours is absolutely unacceptable especially at a Hilton. What is the point of paying so much? And to have the woman at the front desk give major attitude. Not to mention the manager “did you just get here?” I swear, the look I gave that woman was enough. Then I find out she is handing out free vouchers to some individuals and forgot about people who were waiting in line prior. That is ridiculous. At the front desk after a three hour wait, the woman tells me that the rooms I reserved Aden not available and that I will have to use roll in beds. A roll on bed is not for an adult. I am extremely disappointed... this can’t be Hilton... elevators are slow, staff is rude, our rooms ventilation was barely working... never have experienced this before. I have been to this property before and experienced something completely different. Do yourself a favor and spend the extra 100$ and stay at the Marriott grand marquis- it is worth every penny.
Comment from Hotel Management
Jan 8, 2020 by Lynell L, Hotel Management
Zohaib,
Thank you for taking the time to write about your past stay with us. It is disappointing to hear that you were not satisfied with your experience with us. There seems to be a few areas that could use some improvement. I have reviewed your feedback with our team. Feedback such as yours is a vital element to our success and I hope on your return trip you decide to give us another chance. I am confident you will find these areas much improved.
Lynell Lovett
Administrative Operations Manager
by A verified traveler
Posted Jan 7, 2020 on Expedia
by A verified traveler
Posted Jan 7, 2020 on Expedia
by A verified traveler
Posted Jan 5, 2020 on Expedia
Great hotel right in the heart of time square loved it..
by A verified traveler
Posted Jan 5, 2020 on Expedia
Everything was up to expectations clean organized easy
by A verified traveler
Posted Jan 5, 2020 on Expedia
Better than expected for NYC hotel, right in the middle of it all!!
