Ratings based on 29,372 Verified Reviews
2.6 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 11, 2020 on Expedia
Location. Bathroom has mold. No have word for describe what we found.
by A verified traveler
Posted Jan 10, 2020 on Expedia
by A verified traveler
Posted Jan 10, 2020 on Expedia
Was great location for where i was going! Clean, secure!
by A verified traveler
Posted Jan 10, 2020 on Expedia
I liked the shopping area i this liked the hotel. I guess you get what you payed for they need to upgrade the rooms a lot more for the price they charged.
by A verified traveler
Posted Jan 9, 2020 on Expedia
the cleaning team makes too much noise in the early hours of the morning and the breakfast is very bad, if they improve it is perfect
Comment from Hotel Management
Jan 10, 2020 by General Manager, Hotel Management
Thank you for your review. We appreciate you giving us some pointers and we will note them as we move forward. We would love to hear any ideas on how you think we could improve our breakfast. Nonetheless, it seems you had an overall enjoyable stay and we hope you will visit us again.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler from Brooklyn, NY
Posted Jan 9, 2020 on Expedia
they will not service you properly
, I asked for a cup of tea
Comment from Hotel Management
Jan 10, 2020 by General Manager, Hotel Management
Dear Jadyn,
Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. While our onsite cafe serves coffee and snacks 24/7 for the convenience of our guests, we're sorry to hear you could not find the tea you were looking for at our property. Your insight has been passed along for review and we hope to improve your perceptions the next time you're in town.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler
Posted Jan 9, 2020 on Expedia
Comment from Hotel Management
Jan 9, 2020 by Vic, Hotel Management
Dear Guest
We thank you for staying with us and sharing your positive post.
by A verified traveler
Posted Jan 9, 2020 on Expedia
The only advantage of this property was the location since it's within the heart of 'Manhattan, New York," But everything else are terrible, this particular "Hotel Pennsylvannia" needs to be demolish and needed a renovation 'Badly,' - the doors, knobs, toilet bowls, shower, the tiles inside the restroom are extremely obsolete and 'very, very very old,' Including the 'Cooling and Heating' system which is 'Very Old Fashioned,' and you cannot even adjust or set the 'Cooling temperature' because the 'Control Knob' was missing. Very poor facility maintenance.
Comment from Hotel Management
Jan 9, 2020 by General Manager, Hotel Management
Dear Mar,
We want to apologize for the issues you encountered during your recent visit. Our team has been notified about the concerns you mentioned, and swift action to resolve them will be taken for the convenience of our future guests.
We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler from Endwell NY
Posted Jan 9, 2020 on Expedia
The worst hotel in NYC. The staff is very ignorant & no people skills. Horrible customer service. Never stay at this hotel & not expect to be robbed or even sexually abused downstairs. I’m contacting cooperate office to make sure a thorough, & major investigation is being conducted..Never go to a garbage place during the holiday season..
Comment from Hotel Management
Jan 9, 2020 by General Manager, Hotel Management
Dear Acevedo,
Your concerns are alarming to hear as we take guest safety very seriously. To assist you further, please reach out to us directly. We are eager to hear from you.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler from Pensilvania hotel
Posted Jan 9, 2020 on Expedia
The check in is terrible service. And very rude and the lady in front desk she can't give the option and resolve my questions.
Comment from Hotel Management
Jan 9, 2020 by General Manager, Hotel Management
Our property considers customer service to be our top priority, and we regret to hear your experience didn't meet our standards. Please know that we will investigate your claims as we do not overlook anything that does not represent the level of hospitality we aim for.
Hopefully, you will still give us a chance to host you and serve you with the exceptional reception you deserve and expect.
Sincerely,
Gene Nicotra, Vice President/General Manager
