Ratings based on 10,416 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Mesa, AZ
Posted Jan 9, 2020 on Expedia
This hotel is in an excellent Manhattan location, close to Central Park and Time Square. We stayed here 4 years ago, and decided to come back based on that stay, but the property is suffering due to maintenance issues. I'm guessing there has been a new owner since our last stay.
by A verified traveler from Los Angeles
Posted Jan 9, 2020 on Expedia
Location is perfect. But hotel is a mess, partially under renovation, there are no restaurants or room service, 6 out of 8 elevators we out of order, rooms and hallways in disrepairs . Escalator down to street was out of order.
by A verified traveler
Posted Jan 8, 2020 on Expedia
Comment from Hotel Management
Jan 8, 2020 by Alfredo, Hotel Management
Thank you for your rating! We look forward to welcoming you again in the future.
by A verified traveler from Pittsburgh
Posted Jan 7, 2020 on Expedia
Would never stay again it was a 2 star. Great location but rooms are not in great condition, hence had to move rooms once then offered again to move due to shower issues!
Comment from Hotel Management
Jan 7, 2020 by Alfredo, Hotel Management
Hello Tricia, we are sorry to learn of your experience during your stay with us. We apologize for any inconvenience during your stay. We will share your feedback with our operating team with hopes to improve our services. Thank you for your business!
by A verified traveler
Posted Jan 6, 2020 on Expedia
State their circle times in the past. But it's been a while the period the place definitely needs To be remodeled..
It used to be a pretty amazing hotel to stay at. All the restaurants and bars are now closed.
I have heard that they are only to remodel
Comment from Hotel Management
Jan 7, 2020 by General Manager, Hotel Management
Dear Arie,
We appreciate your loyalty, and we're sorry to hear your most recent stay did not live up to previous experiences. We'll keep your feedback about the property in mind for future improvements, and we'd be grateful for the chance to regain your patronage.
by A verified traveler
Posted Jan 5, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Alfredo, Hotel Management
Thank you for your rating and business!
by A verified traveler from San Francisco
Posted Jan 5, 2020 on Expedia
I was promised a room by 3:00. When I got there at about 5;00, I was informed that my room was still occupied; the previous guest had requested an 8,00PM check out, which the hotel granted! I was left to flounder.
The rooms are beyond small. The room I finally got had a coat rack for hanging clothes, but 0 space to unpack. There was a small table which I used to pile up clothing.
In my room the safe was broken (unusable), the faucet wasn’t tightly connected to the sink, and they didn’t replace used towels or wash clothes daily.
Some members of the staff were extremely friendly and helpful but others were curt and dismissive.
They charge over $30 per day as a “resort fee,“ but you get exactly “0” for this money. It just jacks the price up without being part of the “room rate.”
Comment from Hotel Management
Jan 7, 2020 by General Manager, Hotel Management
Dear Jimmy,
Thank you for leaving your comments on your recent visit with us, and we value your input. We would like to apologize for your experience upon check-in, and we can understand your frustration at this situation. We do have a range of room options available to suit the varying needs of our guests, and we would have loved to have shown you a smaller one. Our maintenance team will follow up on the issues that you mentioned. Once again, thank you for sharing your comments, and we wish you all the best in your future travels.
by A verified traveler from British Columbia
Posted Jan 5, 2020 on Expedia
We paid for a facility resort fee. We had no wifi in our room. There was a hotspot that we could use but there was three of us so basically no wifi. Only two elevators worked the entire stay and we constantly heard complaints from other guest about the elevators. This made long wait times. We were in the 11th floor so not too fun to walk the stairs. When checking out we did get one day of the facility resort fee removed. I believe all days should have been removed. There was a $10 per day drink coupon which we never used. We tried a few times but it was too busy. No seats and no defined line to stand for a drink. Not worth the wait. The wifi did work in the lobby. The gentlemen that hold your luggage downstairs were extremely helpful and friendly. The first day our room hadn’t been cleaned when we returned after 6pm. I mentioned it to the desk clerk who was not friendly however our room was cleaned when we returned
Comment from Hotel Management
Jan 7, 2020 by General Manager, Hotel Management
Thank you for letting us know the details of your recent time with us. It is disheartening to hear about the issues you encountered. We've reached out to our service provider to hopefully resolve the Wi-Fi access for the benefit of future guests. We will also keep your comments on our elevator service and use them for future updates to our facilities. On behalf of our team, please accept our apologies for the inconvenience this caused. It would be a pleasure to change your perceptions should you return to town.
by A verified traveler
Posted Jan 4, 2020 on Expedia
Sheets were stained and had holes in them. Lobby was very nice. Carpets need to be replaced. Room was very tiny.
Comment from Hotel Management
Jan 4, 2020 by Alfredo, Hotel Management
Thank you for your review. We are sorry to hear about your experience. We will forward your comments to our operations team with hopes to rectify the concerns brought to us via this channel. Thank you!
by A verified traveler
Posted Jan 4, 2020 on Expedia
location is good！The room is not as clean as it supposed to be. Towels were not well washed and Saw a giant cockroach in my bathroom.
Comment from Hotel Management
Jan 4, 2020 by Alfredo, Hotel Management
Thank you for your review, we apologize for any inconvenience during your stay with us. We regret not taking advantage of the opportunity to make things right during your stay with us. We would love the opportunity in the future to show you a different side of Hudson New York and look forward to accommodating you again in the future. Thank you for your review, we will discuss with our operations team the concerns brought to our attention with hopes to rectifying these issues and ensure a great stay to all our guests.
