Ratings based on 4,357 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Houston, TX
Posted Jan 10, 2020 on Expedia
The ubication is excellent. For me is a very important point @NYC. Don't like me?: Tiny rooms.
Comment from Hotel Management
Jan 10, 2020 by Front Office Managment, Hotel Management
Thank you kindly for your review. We hope that you have enjoyed your time in this great city. Have a wonderful day!
by A verified traveler
Posted Jan 10, 2020 on Expedia
Close to everything. Rooms need improvement - really small.
Comment from Hotel Management
Jan 10, 2020 by Front Office Management, Hotel Management
Thank you kindly for your review. We hope that you have enjoyed your time in this great city. We will make a note of the comments pertaining to the rooms and escalate to our upper Management team. Have a wonderful day!
by A verified traveler from Lancaster PA
Posted Jan 10, 2020 on Expedia
This property was conveniently located next to Rockefeller Center, Radio City Music Hall and broadway theaters. It was a great value.
Comment from Hotel Management
Jan 10, 2020 by Front Office Managment, Hotel Management
Thank you kindly for your review. We hope that you have enjoyed your time in this great city. Have a wonderful day!
by A verified traveler
Posted Jan 10, 2020 on Expedia
Comment from Hotel Management
Jan 10, 2020 by Front Office Managment, Hotel Management
Thank you kindly for your review. We hope that you have enjoyed your time in this great city. Have a wonderful day!
by A verified traveler from California
Posted Jan 9, 2020 on Expedia
Great location near Rockefeller Center.
Room was small with no curtains, and view of the machinery and dirty area of the hotel.
Comment from Hotel Management
Jan 9, 2020 by Debra, Hotel Management
Thank you for your recent stay. We are sorry that you were having issue with your stay. We do value your time and feedback so we will be addressing these issue to improve on our Service. Thank you
by A verified traveler
Posted Jan 9, 2020 on Expedia
Comment from Hotel Management
Jan 9, 2020 by Debra, Hotel Management
Thank you for your recent stay. We are sorry to hear you had a less than perfect stay with us. We do value all of your feed back and will be working with our Team to improve our service to enhance the overall guest experience.
by A verified traveler from Sydney
Posted Jan 9, 2020 on Expedia
Location is the best thing by far as it is located in Midtown Manhattan. Close to many attractions and a good base when exploring Manhattan by foot. Room was very well kept and clean.
Heater in my room was massive and very noisy. The walls seems to be very thin. I could hear everything in the hallway most notably during the cleaning hours sometimes very early in the morning. Not a big deal for me, but for light sleepers it may be a bigger issue.
I would stay here again, based on location alone.
Comment from Hotel Management
Jan 9, 2020 by Debra, Hotel Management
Thank you for your recent stay. We greatly appreciate you and the time you have spent to write this review. Thank you for providing us with the feedback and we will address the issue you mentioned with our Housekeeping Staff.
by A verified traveler from Boston
Posted Jan 6, 2020 on Expedia
The location and cleanliness is the only good thing. Air conditioning/ heat didn’t work. Toilet wouldn’t flush unless the handle was held down until flushed, and the parking garage they partner with for $40 a night was full and no other accommodations were given for that inconvenience. Staff wouldn’t do anything extra since booking was done on Expedia and not their own site.
Rooms were small, but so are most rooms in the area, so no big deal. The other things mentioned were just ridiculous, given the price.
Comment from Hotel Management
Jan 6, 2020 by Front Office Management, Hotel Management
We are very sorry that your stay with us had so many complications. These issues will be addressed with the corresponding department heads. We are one of the more boutique properties that Radisson has to offer but we hope that it does not deter you from enjoying the city with us in the future. We do take our guests sentiments with great appreciation and consideration so thank you for taking the time to leave a review as it aids us in focusing on any improvements we will need to make going forward. Have a great day.
by A verified traveler
Posted Jan 6, 2020 on Expedia
Great location. Room modern. Use use of limited space.
Comment from Hotel Management
Jan 6, 2020 by Front Office Management, Hotel Management
Thank you kindly for your review. Have a wonderful day!
by A verified traveler
Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 6, 2020 by Front Office Management, Hotel Management
We are very sorry to learned that your experience with us was not one where you were pleased. Thank you kindly taking the time out to leave a review.
