Ratings based on 1,989 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 10, 2020 on Expedia
by A verified traveler
Posted Jan 9, 2020 on Expedia
by A verified traveler
Posted Jan 8, 2020 on Expedia
Comment from Hotel Management
Jan 8, 2020 by Guest Service Associate, Hotel Management
Thank you for your generous rating.
by A verified traveler
Posted Jan 6, 2020 on Expedia
Everything was great. The lobby was incredibly small but sufficient. Could use a facelift on the outside, but our room was amazing as were all of the staff. Wifi was strong!
Comment from Hotel Management
Jan 6, 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for such a wonderful review. We are glad that you enjoyed your overall stay and especially pleased that our team members did a good job of serving you. We look forward to welcoming you again in the future.
Yours sincerely,
Aleksandra
Guest Service & Sales Associate
TRYP Hotel
by A verified traveler
Posted Jan 6, 2020 on Expedia
Reasonable, convenient, spacious, accommodations! Very pleased with everything.
Comment from Hotel Management
Jan 6, 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay this much and we look forward to welcoming you again in the future.
Yours sincerely,
Aleksandra
Guest Service & Sales Associate
TRYP Hotel
by A verified traveler
Posted Jan 5, 2020 on Expedia
Comment from Hotel Management
Jan 6, 2020 by Guest Service Associate, Hotel Management
Thank you for rating us.
by A verified traveler
Posted Jan 4, 2020 on Expedia
Comment from Hotel Management
Jan 6, 2020 by Guest Service Associate, Hotel Management
Thank you for rating us.
by A verified traveler from Pa
Posted Dec 29, 2019 on Expedia
Room was perfect for 6! Spacious and clean. Front desk people were nice and helpful. They held our luggage after check out while we site saw all day, too!
Restaurant was horrible! They said the chef called out and they were trying to make due but food was wrong, cold, and badly prepared. Head waitress was apologetic in the face of bad situation.
Overall, I’d stay here again with family but not eat at the restaurant.
Comment from Hotel Management
Dec 30, 2019 by Guest Service Associate, Hotel Management
Dear Sue,
Thank you for taking the time to share your feedback. We are so glad to know that you liked our family room and enjoyed your overall stay. We are truly sorry about the situation regarding our food. Please rest assured that this is not the norm for TRYP Hotel and we always strive to provide excellent service. We will ensure that this type of situation does not occur again in the future. Things outside of our control do happen and we are sorry we missed it this time. We are truly grateful that you plan on giving us another opportunity to serve you in the future. Happy Holidays and we hope to see you soon!
Yours sincerely,
Aleksandra
TRYP Hotel
by A verified traveler
Posted Dec 28, 2019 on Expedia
Comment from Hotel Management
Dec 30, 2019 by Guest Service Associate, Hotel Management
Thank you for your generous rating.
by A verified traveler
Posted Dec 18, 2019 on Expedia
Great location for MSG. Staff were friendly. Room was clean and stocked. WiFi was acting up and some room lights did not work. Otherwise, great stay.
Comment from Hotel Management
Dec 19, 2019 by TRYP Hotel, Hotel Management
Dear Valued Guest,
Thank you for your review. We are very glad to know you had a great time with us at TRYP and that you especially enjoyed your room and our service. We are sorry that you had some issues with the Wi-Fi and the lights but I trust that after you communicated it to our Front Desk, they fixed it for you immediately. We appreciate your valuable feedback and hope to see you again in the future.
Yours sincerely,
TRYP Hotel
