Ratings based on 23,329 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 10, 2020 on Expedia
by A verified traveler from San Diego
Posted Jan 9, 2020 on Expedia
We had a great stay, the staff were helpful and courteous , location was perfect, only complain was the small elevator- i would stay here again
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
We are pleased to hear you had an enjoyable stay at the Belvedere hotel. That the location was excellent and our rooms was clean. We look forward to servicing you in the future.
by A verified traveler from Orlando, FL
Posted Jan 9, 2020 on Expedia
Room was spacious and had many outlets for charging all devices my party traveled with.
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
Thank you for the great review and staying at the Belvedere hotel. We are glad to hear that you enjoyed the service and hotel. We appreciate your business and we look forward to serving you again in the future.
by A verified traveler from Cebu, Philippines
Posted Jan 9, 2020 on Expedia
I like to location. Very close to all the action in Times Square.
I don’t like the hidden $32 something per day facility charge that is not included when you book in Expedia and is billed separately when you check-in. This is buried in Expedia fine print after you book.
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
We appreciate your business and thank you for your feedback regarding your stay. It’s been over a year since we implemented the facility fee at the hotel. We do apologize that you was not properly informed by Expedia about the additional fee. We do communicate this information with third party companies and we are assured our guests are being told this information by them. Again we do apologize for the inconvenience this caused you.
by A verified traveler from Andover, nj
Posted Jan 7, 2020 on Expedia
Loved the location of this hotel. Front desk person (Alena) I think her name was, was extremely friendly and helpful. The only thing I didn't like was the shower. Took forever to get temperature right and then water kept getting bursts of cold. Not good water pressure. But I would definitely stay here again.
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
Thank you for staying at the Belvedere, we appreciate your feedback and we look forward to servicing again in the future.
by A verified traveler
Posted Jan 7, 2020 on Expedia
First time staying. Location was great. Close to all the shows, but on a quiet part of 48th just past 8th. Safe, clean, and comfortable. Only quibble with room was shower wasn’t a consistent temp, and I almost burned myself. Also, daily resort fee was high with really none
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
Thank you for staying at the Belvedere. Our company values all our guests and any feedback they provided. We are diligently trying to resolve the problems that you occurred during your stay.
I would like to apologize for any inconvenience this caused you.
by A verified traveler from Alberta Canada
Posted Jan 7, 2020 on Expedia
I loved this hotel! Very close to Times Square!!!
Safe quiet street, away from the craziness of Times Square. Front staff are awesome! Very helpful!
I just wish there was coffee in rooms, but there’s free coffee downstairs, that’s good! Oh! One night I wanted tea and the staff was sooo accommodating! I will stay there again!!!
Comment from Hotel Management
Jan 8, 2020 by Shonda Colbourne, Hotel Management
Thank you so much for choosing to stay with us and for taking the time to respond! We are so thrilled that your enjoyed your stay with us! We hope you'll come visit us again the next time you're in the New York City. Have a wonderful day!
by A verified traveler
Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
Thank you for staying at the Belvedere Hotel. We appreciate your business and thank you for your feedback regarding your stay.
by A verified traveler from Atlanta
Posted Jan 6, 2020 on Expedia
The hotel was fine. I booked a King room for my son and I (no doubles were available). However, when I arrived, the front desk clerk offered me an "upgraded" room that would have a queen bed but would be "way nicer" than the king room I had booked. I reluctantly accepted the upgrade despite the smaller bed. However, I learned the next day, after visiting a family member's room, that I had been conned into accepting a smaller room with a smaller bed that was otherwise exactly the same as the king room I had booked. Not a huge deal except for the fact that I was intentionally duped into accepting a smaller room and bed than I had booked based on the blatantly false assertion that it was a nicer "upgraded" room.
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
Thank you for staying at the Belvedere hotel. We appreciate you taking the time to share your experience during your stay. We will share for feedback with the front office staff.
by A verified traveler
Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 10, 2020 by Shonda Colbourne, Hotel Management
Thank you for taking the time to share your feedback regarding your stay at the Belvedere hotel. I am pleased to hear that you enjoyed your stay and the location was ideal for the theatre district. We look forward to serving you again in the future.
