Ratings based on 20,204 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 10, 2020 on Expedia
The hotel has a authentic New York feel but the hallways and carpets are heavily warn
by A verified traveler
Posted Jan 10, 2020 on Expedia
We liked the location of the hotel, Staff super friendly. Nice to have a breakfast diner on site
by A verified traveler
Posted Jan 9, 2020 on Expedia
I love the proximity of it. It was close to everything, in a convenient location, & the facility was well maintained. Only downside was the size of the room, but we made it work.
by A verified traveler from San Diego
Posted Jan 9, 2020 on Expedia
The pictures are completely deceiving. We paid the extra to get a room with a queen bed and a view. And the room is LITERALLY the size of a very small bedroom. The bed WAS NOT a queen it was the size of a full. Me and my husband were so uncomfortable. The mattress literally has a spring sticking out. The bathroom shower and toilet was so old and out dated that it was nasty. And the windows have no screen on the 29th floor. You literally hear sirens ALL night long. Also beware that when you check out they have several hidden fees, everyone has to pay $80 of hidden fees when leaving. And they charged us $50 to check in before 4pm, we were exhausted so we ended up paying it.
Just don stay here, save yourself. It’s a complete jip, uncomfortable, and dirty.
Comment from Hotel Management
Jan 9, 2020 by Megan B, Hotel Management
Dear Valuable Guest, Thank you for choosing to stay at The New Yorker Hotel while you were in New York City. We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager. We would like the opportunity to rectify your experience. Sincerely,
by A verified traveler
Posted Jan 9, 2020 on Expedia
Location of property is its best attribute. Next door to Madison Square Garden and Penn Station.
Comment from Hotel Management
Jan 9, 2020 by Megan B, Hotel Management
Dear Valuable Guest, Thank you for choosing to stay at The New Yorker Hotel while you were in New York City. We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager. We would like the opportunity to rectify your experience. Sincerely,
by A verified traveler from California
Posted Jan 9, 2020 on Expedia
There were no benefits for staying at a VIP hotel. No early check in, they charge $5/bag to hold bags for even 1 hour after staying 4 days. You pay $39/day (mandatory) for gym and business center. I paid a room upgrade and the bathroom still so small you can hardly move. Staff was wonderful but no perks what so ever for booking VIP hotel.
Comment from Hotel Management
Jan 9, 2020 by Megan B, Hotel Management
Dear Valuable Guest, Thank you for choosing to stay at The New Yorker Hotel while you were in New York City. We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager. We would like the opportunity to rectify your experience. Sincerely,
by A verified traveler
Posted Jan 8, 2020 on Expedia
Comment from Hotel Management
Jan 9, 2020 by Megan B, Hotel Management
Valuable Guest Thank you for choosing to stay at The New Yorker Hotel while you were in New York City. We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City Sincerely
by A verified traveler from San Diego
Posted Jan 8, 2020 on Expedia
It is the worst "VIP" access hotel in expedia that I have ever been to. We reached early in the morning and requested early checkin. Forget about early checkin the room was not even ready by 3:00 PM which is the usual checkin time. Run down facility. Bathroom was terrible.
Only upside is location of the hotel. Very easy to get in and out as Penn station is right opposite to it. Area generally feels safe there. For the nerds, it is close to BH electronics store which I really enjoyed.
Comment from Hotel Management
Jan 9, 2020 by Megan B, Hotel Management
Dear Valuable Guest, Thank you for choosing to stay at The New Yorker Hotel while you were in New York City. We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager. We would like the opportunity to rectify your experience. Sincerely,
by A verified traveler
Posted Jan 8, 2020 on Expedia
Comment from Hotel Management
Jan 8, 2020 by Sincerely, Hotel Management
Dear Our Valuable Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City
Warm regards
by A verified traveler from Florida
Posted Jan 8, 2020 on Expedia
Near pennstation and touristic areas.
We ask for two queen beds, we slept in two Twin bed. Room size was ok, we upgrade for city view and the view was not the best for the prize.
Tik tok too expensive
Comment from Hotel Management
Jan 8, 2020 by The New Yorker Hotel , Hotel Management
Dear Alexander
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We value your positive feedback and are delighted to read you enjoyed your stay and our centralized location.
We look forward to welcoming you back to The New Yorker Hotel in the near future
Sincerely
