Ratings based on 4,966 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Bethesda, NY
Posted Jan 10, 2020 on Expedia
Great location, affordable rooms, spacious for nyc
Comment from Hotel Management
Jan 10, 2020 by Sevil, Hotel Management
Hello Annie,
Thank you for taking the time to leave a review. We love to hear that you enjoyed our location and spacious rooms. We hope to host you again!
Best,
Sevil
by A verified traveler from Tampa
Posted Jan 9, 2020 on Expedia
I like that the watson is close to just about everything. I didnt like that on my last night someone connected to our ventilation was constanly smoking weed making our room stink. Security was unable to identify where it was coming from. Because of this i would not reccomend this hotel to anyone with kids.
Comment from Hotel Management
Jan 10, 2020 by General Manager, Hotel Management
Thank you for sharing your review. We are sorry for the disturbance you encountered during your visit. This is not typical and we will work to address your concerns promptly. We hope to have you back as we are confident we can provide the cozy and convenient stay you deserve.
by A verified traveler
Posted Jan 8, 2020 on Expedia
Comment from Hotel Management
Jan 9, 2020 by mike, Hotel Management
Thank you for your high rating on your recent stay with us.
by A verified traveler from Garden Grove, CA
Posted Jan 8, 2020 on Expedia
Clean hotel and friendly staff. Vlose to central park.
Comment from Hotel Management
Jan 8, 2020 by janet, Hotel Management
We appreciate your feed back and stay at the Watson.
by A verified traveler from Delaware
Posted Jan 7, 2020 on Expedia
Second time staying here. Definitely a good value for NYC in a convenient locating. Room was clean, staff is always friendly and helpful. The room was clean and comfortable. The bar is nice and the rooftop pool in the summer is a treat. There is a good pizza place right around the corner from the hotel, great for late night!
Comment from Hotel Management
Jan 8, 2020 by mike, Hotel Management
Dear Kristina,
Thank you for taking your time to post this review about your recent stay with us. We are glad our location was ideal. Thank you for your recommendation to other and we hope to see you soon.
Sincerely,
Michael Melendez
by A verified traveler
Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by janet, Hotel Management
Thank you for your feed back and stay at the Watson.
by A verified traveler from Olney, MD
Posted Jan 6, 2020 on Expedia
Room was noticeably larger than most hotel rooms in NYC. The layout of the room was excellent with the right amount of furniture
Comment from Hotel Management
Jan 6, 2020 by janet, Hotel Management
Thank you for your feed back and stay at the Watson.
by A verified traveler
Posted Jan 6, 2020 on Expedia
When I stayed I got room infront of road and mt Sinai hospital and very noisy
Comment from Hotel Management
Jan 8, 2020 by Michael , Hotel Management
Dear Anonymous,
Thank you very much for your candid review of your recent stay at The Watson Hotel. We are delighted to hear that we didn't fail to deliver good service and managed to make your stay memorable. We are looking forward to hosting you in the future.
Sincerely,
Michael Melendez
by A verified traveler
Posted Jan 5, 2020 on Expedia
Comment from Hotel Management
Jan 5, 2020 by janet, Hotel Management
Thank you for choosing the Watson Hotel.
by A verified traveler from Boston, MA
Posted Jan 5, 2020 on Expedia
We have stayed at this hotel several times over the past 10 years - most previously when it was a Holiday Innn. The quality of the hotel, rooms and amenities has definitely gone down. The door to our room did not close tightly - it wiggled in the lock. People were having a normal conversation in the hall just outside our door at 11:30pm and it sounded like they were in our room. They weren't doing anything wrong and I'm sure didn't realize, but as the conversation went on and on, I eventually had to ask them to turn down the volume.
Comment from Hotel Management
Jan 7, 2020 by General Manager, Hotel Management
Dear Jill,
We appreciate you being a returning guest. We want to progress and provide excellent visits and we apologize your expectations were not met during your stay. As there is always room for improvement, we will note your feedback and keep it in mind as we move forward. It is our hope that we will see you again and we wish you the best.
