Ratings based on 2,758 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
5 out of 5
by A verified traveler

Posted Jan 9, 2020 on Expedia
Comment from Hotel Management
Jan 9, 2020 by Customer Service, Hotel Management
Thank you for the 5/5 rating! It's excellent you enjoyed your time at The Westin New York Grand Central so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day! Shannon Keaney General Manager
4 out of 5
by A verified traveler

Posted Jan 9, 2020 on Expedia
Comment from Hotel Management
Jan 10, 2020 by Customer Service, Hotel Management
Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at The Westin New York Grand Central. Thank you again for sharing! Have a lovely day! Shannon Keaney General Manager
5 out of 5
by A verified traveler

Posted Jan 8, 2020 on Expedia
We had a wonderful stay. The staff was very accommodating. It was a good location and it was beautiful.
Comment from Hotel Management
Jan 8, 2020 by Customer Service, Hotel Management
Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at The Westin New York Grand Central. Have a wonderful day! Shannon Keaney General Manager
1 out of 5
by A verified traveler from Parkland Fl

Posted Jan 6, 2020 on Expedia
Booked 2 wks in advance thru Expedia, day before my arrival I called to confirm my room and was told they do not have a reservation for me, referred me back to Expedia. Not sure who dropped the ball, but the staff played games with my phone calls and the phonecalls of the Expedia reps, and ultimately had to be relocated to another hotel. Westin employees Very unprofessional. 3 days later my credit card was charged a No show fee!!!
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
We appreciate your feedback, DonnaS. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Shannon Keaney General Manager
5 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
Good location, excellent value, many convenient little stores, places to eat
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
Thank you for the great review! We're thrilled to hear that you had a great stay at The Westin New York Grand Central! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day! Shannon Keaney General Manager
5 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
Thank you for the wonderful rating! It's fantastic you enjoyed your time at The Westin New York Grand Central so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Shannon Keaney General Manager
3 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
We appreciate the feedback. While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon. Shannon Keaney General Manager
3 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
The amenities were nice. The room could have presented cleaner
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
We appreciate the feedback. We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon. Shannon Keaney General Manager
2 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
The location of the hotel is very convenient but it is very disorganised and chaotic. The front desk is not appealling at all
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
We appreciate the feedback. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you. Shannon Keaney General Manager
3 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
Check in staff was very pleasant provided information made you feel welcomed
Comment from Hotel Management
Jan 7, 2020 by Customer Service, Hotel Management
Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better. We hope you will come back and visit us again soon for a more positive experience. Shannon Keaney General Manager
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