Ratings based on 15,519 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
4 out of 5
by A verified traveler from Los Angeles

Posted Jan 9, 2020 on Expedia
Fast check in, baggage storage was easy, accommodated room change easily. Would like to have body lotion as part of amenities.
Comment from Hotel Management
Jan 10, 2020 by hotel_mgmt_team_365, Hotel Management
We are glad that your stay was so enjoyed, and we appreciate the suggestion. Thanks for sharing, and please visit us again anytime! Cheers, The YOTEL Crew
4 out of 5
by A verified traveler

Posted Jan 9, 2020 on Expedia
Comment from Hotel Management
Jan 10, 2020 by hotel_mgmt_team_365, Hotel Management
Thank you for making YOTEL part of your NYC experience! It was great to have you with us, and we look forward to welcoming you again next time! Cheers, The YOTEL Crew
4 out of 5
by A verified traveler

Posted Jan 9, 2020 on Expedia
Very close to Javitz and others Comfortable beds Did not like open concept of bathroom Cannot close off Great shower
Comment from Hotel Management
Jan 10, 2020 by hotel_mgmt_team_365, Hotel Management
It is wonderful to read that our convenient location, comfy beds, and monsoon showerheads won your heart. Thank you for all your feedback, we hope you will join us again soon! Cheers, The YOTEL Crew
2 out of 5
by A verified traveler

Posted Jan 9, 2020 on Expedia
Stayed here two years ago and decided to return. On arrival I was asked to give a security deposit which I was told would be returned. A day later I checked my account and they had taken over $200. When I asked why I was told this was a resort fee to cover “ free “ WiFi and the gym. The place is not that old but already it’s looking tired and shabby in places. One day we returned to find the room had not been serviced. On complaining, they sent up housekeeping at 7;00 when we were getting ready to go out. Getting ice is also a game as hardly any of the ice machines worked on the higher levels. It’s a shame as this was a great hotel with great staff but it seems to have lost its way. Staff don’t care and the fabric has not lasted the test of time.
Comment from Hotel Management
Jan 10, 2020 by hotel_mgmt_team_365, Hotel Management
We appreciate you choosing to stay with us again and taking the time to share your candid feedback. While we share our experience fee during the booking process, we are very sorry to learn this caught you off guard, and we will address your comments with our leadership team for further discussion. We are excited to share that we are in the process of updating our cabins, and we hope to one day have another chance to win you over with a stay more authentic to your first. All the best, The YOTEL Crew
4 out of 5
by A verified traveler

Posted Jan 9, 2020 on Expedia
The bathroom is not quite separated from the bedroom, therefore, the glass door doesn’t block either sound or smell.
Comment from Hotel Management
Jan 10, 2020 by hotel_mgmt_team_365, Hotel Management
It is great to see that you enjoyed your stay, though we regret that our cabins weren't quite what you had expected. We appreciate your feedback, and hope to see you again soon! Cheers, The YOTEL Crew
1 out of 5
by A verified traveler

Posted Jan 8, 2020 on Expedia
Comment from Hotel Management
Jan 10, 2020 by hotel_mgmt_team_365, Hotel Management
We always strive to impress our guests, and we are very sorry to learn that we fell short of earning your 5-star rating. We wish we knew more about your stay so that we could address your concerns, and we hope you will allow us another opportunity to win you over on your next getaway. All the best, The YOTEL Crew
5 out of 5
by A verified traveler

Posted Jan 7, 2020 on Expedia
Love self check-in. Like the little room, great bed and bathroom
Comment from Hotel Management
Jan 8, 2020 by hotel_mgmt_team_365, Hotel Management
Thank you! We are thrilled you loved our tech-forward concept and comfy beds, and we hope to serve as your NYC home again on your next getaway. Cheers, The YOTEL Crew
4 out of 5
by A verified traveler

Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by hotel_mgmt_team_365, Hotel Management
We always want our guests to have a great time during their YOTEL stay, and we are so glad to hear that you did just this! Thanks for being our guest and please visit again anytime! Cheers, The YOTEL Crew
3 out of 5
by A verified traveler

Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by hotel_mgmt_team_365, Hotel Management
Thank you for allowing us to be a part of your NYC getaway! We are glad you had a great time, and we look forward to having another chance to earn your five-star seal of approval on your next trip! Cheers, The YOTEL Crew
1 out of 5
by A verified traveler from Orlando

Posted Jan 6, 2020 on Expedia
The service and staff were cold and uncompassionate.
Comment from Hotel Management
Jan 7, 2020 by hotel_mgmt_team_365, Hotel Management
Hello, We always want to ensure that our guests feel welcomed and at home with us, and we regret to learn that this was not your impression. We will address your comments with our crew, and we hope to have the chance to serve you better on your next trip to NYC. All the best, The YOTEL Crew
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