“When I showed up at the hotel they told me it was oversold and they sent me to a Hilton Garden Inn, however they gave me the address to the wrong hotel. Even though I asked for confirmation that it was a hotel four miles away. So after a lecture by that properties manager regarding company billing. I contacted Embassy whe eventually gave me the correct address. An hour lost after a long workday. Hilton / Embassy you left this customer feeling very under appreciated. ”
“When I showed up at the hotel they told me it was oversold and they sent me to a Hilton Garden Inn, however they gave me the address to the wrong hotel. Even though I asked for confirmation that it was a hotel four miles away. So after a lecture by that properties manager regarding company billing. I contacted Embassy whe eventually gave me the correct address. An hour lost after a long workday. Hilton / Embassy you left this customer feeling very under appreciated. ”
Cindy