2/10 Terrible
Maribeth K.
2 abr. 2023
No le gustó: Limpieza
Horrible
Check-in was at 4:00. My sisters and I arrived at 4:15. Upon arriving, we could not get in because code to Master Lock was incorrect. We called a representative to get the correct code. We finally were able to get in at 4:30. Upon walking in, we explained to the representative the conditions the house was in. The house had not been cleaned after previous guests left. All three bedrooms were unmade, sheets had not been put back on bed, towels still in the washer, trash still in the garbage can; overall the house was not cleaned. We were told by the owner the cleaner had an accident and would be there to clean within the hour. First, the previous guests had to check-out at 10:00; what time was the accident? Secondly, we explained we were there for a family funeral and did not have time to wait for a cleaning, which I assume would be at least 2 hours....if house were to be thoroughly cleaned. We had not been notified ahead of time that the house would not be ready. We didn't have that kind of time as we had family obligations and showers to take beforehand. Therefore, we had to check into a hotel. I spoke to a VRBO representative who feels we should get a full refund (I sent pictures of the house). The Patriot Family representative wants to give me a voucher for full amount. I'd prefer not to have to deal with them again and receive a full refund.
Maribeth K.
Se hospedó 3 noches en marzo de 2023