Filadelfia Vacations from $1,090

The garden suite was wonderful as was the entire property. So unique, peaceful and an excellent viewing of the stars from the lookout site. But what stood out though was the fantastic service from Paulo, Johnny and Luis and everyone else, who treated us as if we were the most important people in the world. This is truly an unforgettable space and team!

Staff are amazing, very friendly, go out of their way to help. Hotel rooms need some updating. Room refrigerator not working- we called and guy plugged it into different outlet. He left and it promptly quit working. Food pretty good. Some desserts were a little funky. Nice pools and chair options with shade. Felt very safe. Did two excursions thru hotel- nice. Nexus tours did great job.

The room was not great even though it was renovated. It had a very bad sewage smell it was a little unbearable at first, but we got used to it unfortunately. I told the front desk and they did nothing i was a little upset that they didn’t do anything. I had to go back a second time to let them know and they wanted to move me to another room this was on the four day, which was very inconvenient because everything else at the resort was fantastic other than the long lines for the restaurants we tried some of the restaurants, but to be honest with you the main buffet was better. They had more selection and the same stuff you’d get in the restaurant so nothing special there. The beach is absolutely fabulous. The entertainment was very good. The staff was wonderful. The pools were amazing. The resort itself is one of the best even though there was a few hiccups you can’t have perfect.

Seven, our concierge was awesome! She recommended not renting a car, had a golf Cart waiting for us and saved us $! Beach club was great. House was spotless and luxurious! Just far enough to walk to the busiest downtown by beach. Thursday nite market was right down the street! Beware when renting cabanas at beach club. Even though they tell you it has to be reserved only 24 hrs before and to WhatsApp them to reserve. I texted them to reserve, they asked times and i confirmed they never sent reserved confirmation so that afternoon when i checked they gave it away…. They kinda made it right with a different cabana but on beach side not pool. Food is great but be prepared island time takes well over an hour after ordering. But still one of the best vacations we had as a family. Lots of beach down time, atv rides to different beaches, La Leona waterfall tours, catamaran sunset tours with snorkeling and beach horse rides. Should have stayed a few more days to explore the town and maybe get a fishing trip in.

The hotel is good, with a large, clean territory. The restaurant is very good, the dishes are delicious. Thank you to the chef and his team; the staff is very responsive and always ready to help. However, there are a few things in the hotel that could be improved. There aren't enough umbrellas by the pools to provide additional shade.