Inzing Vacations from $1,011

What was great 1. Excellent location, just 5 mins walk from Innsbruck Central station. 2. Very kind and helpful staff. At the reception, with the luggage and at the restaurant. All staff we interacted with. Special callout to Maria at the reception. 3. Close to the touristy part of Innsbruck. Tyrol Musuem, Golden Rood, Hofburg, Hofgarten, Nordkettenbahn etc. Hotel provides you card for local transportation in case you prefer using the public transport instead of walking. 4. Amazing view from the room. They have a lot of rooms offering such amazing views I believe. Minor issue 1. Our room was not as clean as we would have liked. The floor. So we used in-room slippers throughout, avoided being barefoot in the room. Because we were staying only for a couple of days and wanted to be out and about, we did not bother complaining about this. I am sure they would have gotten the room cleaned or shifted us to another room had we raised this issue.

We had a fantastic stay at the Penz. Location is incredible, steps from everything, and the breakfast was really top notch.

Staff was great, luggage storage lockers that actually have a lock and key on them. Room was cleaned daily, my only complain was the bathroom was very open to the room, almost no privacy

So I rented a room here and when I got there he said oh we have to charge you double?? He murmured some words in German not knowing I speak fluent German. I said no way, I reserved on Orbitz, why are you charging me double? He then made a call and said we have your card we will figure it out. The next morning we got up super early to eat breakfast, and right after grabbed our belongings and were on our way to switzerland. The very next night I get a email from one of the managers saying I just disappeared after breakfast and if I do not pay they will call the police??? Like serious? You rob me and then want to call the police?! Horrible customer service and never in my life have I been treated like that!