贾斯伯旅游套票 | 贾斯伯机票+酒店优惠低至 4 折

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

The afternoon checkin clerk was very polite and helpful. If you want late checkout ask the checkin clerk in the afternoon . The morning staff is difficult to deal with the door man joked with me about a late checkout saying I wasn’t going to get it. I was told hotel was full booked so I could not have a late checkout or keep my vehicle parked for a few hours after checkout. After I was told I could not extend checkout or parking, I went on expedia to see if she was telling truth. I could see multiple room openings. I was told a plain lie to my face because she didn’t want to do any extra work except take my key cards at checkout.