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"My stay here was during Hurricane Melissa so things were different for us. Our first two days on the resort were amazing before the storm hit. The private beach, pools, swim up bar were all amazing, staff was great, very kind and beautiful people. The food was 4/10 only because it was bland and lacked seasoning but I think they make it that way to accommodate all people, there was a good variety though. The staff did great during and after the storm in my opinion, they were definitely prepared for Melissa. Our trip was extended from 4 to 9 days, we had to travel to Kingston to get back to the US it was definitely a vacation for the books! "

"Great stay"

"The Staff Were Fantastic During The Recent Hurricane....They Were Courteous, Friendly, Understanding, Extremely Helpful, Cheerful And Professional...The Food Options Were Outstanding....The Property Was Very Safe And I Would Definitely Stay Here Again."

"Great experience "

"Every head must bow, every tongue must confess: The Secrets wild orchid is the best all inclusive in Jamaica. This Hotel is perfection, they did suck a good Job taking care of all the guest during the Hurricane Melissa. "

"Everything was perfect…. Just hotel rooms need a renovation…"

"We truly enjoyed our stay at the Hyatt Zilara, although we cut it a day short due to Hurricane Melissa. This was my first trip to Jamaica. The staff was friendly and customer-centric and the views of the beach and ocean were beautiful! Only dined at the buffett for breakfast and lunch (Choicez) but breakfast was soooo good. The Italian restaurant was our favorite specialty restaurant and our server, Ashonie I think his name was, gave five-star service! He was the sweetest and fulfilled every request with the brightest smile on his face. There was even a point where I got dehydrated (drink plenty of water if partaking in the incessant flow of alcohol!) and a nurse gave me some tea and offered suggestions of what to eat to help replenish my fluids. I was back to my happy self again within two hours! I’m keeping everyone at Hyatt and all of Jamaica in my prayers as they embark on this road to recovery. I will DEFINITELY visit again in the future since I had such a great time! "

"Staff was lovely. I enjoyed room service and food. The spa was lovely."

"We were there during the hurricane.The staff was amazing. They went above and beyond to make sure that we were safe, well fed and entertained as we dealt with this catastrophe. Many of the staff hadn't been home in days. Didn't know if they had a home to go to or even if family members were okay. But they continued to take care of us with a positive attitude always. Even during the hurricane they continued to serve excellent food throughout the day. The Managers all jumped in to help with housekeeping, cooking,serving and cleaning. Special mention for Rhodene who was wonderful. Always resolving issues with a smile. I will definitely return and I highly recommend Iberostar. "