Palermo Vacations from $402

The one and only employee we encountered the first two days was polite and appeared to be helpful but in the end there was little he did or could do. -one side security entrance door did not work with key card or otherwise, the opposite side security door did not lock and was accessible to anyone -one elevator operational, interior was filthy, liquids splashed on the interior elevator walls, hand prints, foot prints, grime that had been there a very long time -hallway garbage cans full of garbage, overflowing and smelling - asked for room service, there was no service because there were no cleaning staff employees to do the work our entire stay -all glass windows and doors obviously had not been cleaned for an extended period of time -two towels only in the rooms - no hair dryers in the rooms -some laundry appliances out of order, as were the coffee machine, main floor restrooms, 4th floor ice machine, - hallways blocked off by sheets of particle board -water was just warm, not hot -incorrect name on the front of the hotel -research appears to indicate this hotel n related ownership company n owner are the subject of civil litigation/court action - have stayed at a number of hotels in Minot, none like this -bottom line, do not stay here, too many issues.

Old blood on bedding. Waterslides were down with no discount for the inconvenience. Pool is overcrowded with a poor layout.

Staff was fantastic, so helpful and friendly. I appreciated the shuttle to and from Amtrak and the ability to check in early on my first day. The only disappointment was that the pool was unavailable.