Playacar Vacations from $793

Amazing experience: exactly what we needed in Tulum We moved to Delek Tulum after having a disappointing experience at Azulik, and the difference was incredible. From the moment we arrived, the staff was welcoming, friendly, and genuinely helpful. They made our group feel comfortable and immediately turned our trip around. The property was clean, well maintained, and everything worked exactly as it should. The A/C kept the rooms comfortable, the Wi-Fi worked perfectly, the amenities were clean and fully functional, and having a beautiful pool to enjoy was a huge plus. What stood out the most, however, was the staff and the service. Everyone we interacted with was attentive, kind, and happy to help. The atmosphere felt relaxed and welcoming, which is exactly what you want when vacationing in Tulum. After moving hotels, we were finally able to relax and enjoy the rest of our vacation. Our entire group of six was very happy with the decision to stay at Delek. We would absolutely stay here again and highly recommend Delek Tulum to anyone looking for a comfortable, clean, welcoming place with excellent service. Thank you to the entire Delek team for turning our trip around!

This was my third time staying at this hotel, and unfortunately, this visit was not nearly as good as my previous experiences. I noticed several differences this time. There were fewer food choices, and my family had to wait a long time for staff to assist us. Unfortunately, the staff did not seem as friendly or welcoming as they had been during our previous stays. The cleanliness of the property also did not seem to be maintained as well as in the past. I was also disappointed with the quality and selection of beverages, which seemed noticeably lower than what I experienced on my previous visits. There also appeared to be significantly fewer staff members available to assist guests. I have enjoyed staying here in the past, which is why I returned for a third time. However, this experience was disappointing compared with my previous visits. I hope management takes this feedback seriously and works to bring the level of service, food, beverages, cleanliness, and staffing back to the standard that made me want to return