Sanchez Ramirez Vacations & Trips from $655

READ TO SEE IF THIS IS THE PLACE FOR YOU! overall, the resort is okay for the price. rooms have AC thankfully because it is very humid in the lobby/everyone else. food was mediocre and they served the same things everyday. the staff was friendly. the drinks were good. we didn’t have hot water the first two days (it wasn’t freezing cold but it wasn’t warm). the rooms didn’t have much to them: fridge wasn’t keeping things cold, no dressers, the sheets smelled funny, and the floors weren’t too clean. wifi went in and out but overall had service. beach had a lot of shade so if you wanted sun, you gotta move the chairs away from the trees. we had to ask for fresh towels (for a room with 2 queen beds, they only gave us 2 body towels and 2 hand towels). we got a little push back/didn’t receive new towels until the next day. excursions were super easy to book. we checked in early for an extra $40 which was very convenient. lots of kids and families.

Terrible experience!Nothing speaks Presidential Or VIP! This place lacks entertainment,internet(worst wifi ever), food selection and customer service when it comes to accommodating! We had an emergency in the kids room due to a big water leak and were told they be moved to a 1st floor in building were we were by 3:30pm. When I went they had a room ready in total opposite side and far from us. So i was told to go back later so they could accomodate in our building. It was 5:27pm and they had another excuse and that a new room in our building and 1st floor was free but was being cleaned. I got upset and left to my room and requested later the manager who came with another story that they had the room ready but in the 2nd floor. Lies after lies! She was non sympathetic to the situation nor went out her way to accommodate the situation. Not even offer a credit nor apology when it was her staff's mistake! She will accommodate english only speaking people! I requested a higher up manager and she said no one was available. Next day no other manager came and apologized. This place has the wrong name! Only friendly people are Eddy at bar and other bar staff, Felix Sanchez and Aneudy at bell boys and Jennifer in restaurant reservations. But that manager lady sucks! And reception people are friendly but are lost! They do nothing to accomodate your requests. I do recall a rep she has curly hair and light eyes who did make one accomodation. Other than that this place sucks!

NOT 420 Friendly!! The pool temperature was disgustingly hot! I understand it’s July, but the pool water was as hot as the hot tub. The lagoon water had jellyfish. I’m familiar with other resorts and travel months and they have been cooler and refreshing! When you arrive you’re forced to make dinner reservations for your entire trip if you want to go to one of the restaurants. Because of this limitation we gave 4 stars in the hotel lobby kiosk. AND SOME OF THEM THEY HAVE KIDS AT THEM! The very next morning- they woke us up with a call asking how to get that 5th star?? The entertainment was so so. They did a disco night and none of the entertainment team knew how to dance it; however, they had the Dance Fever motion down. Spanish is the language. Very few people speak English.