it was a last minute booking to spend the night. When you walk in it seems nice. Once we entered the room the bathroom was filthy and the tub had hair. I called the front desk and housekeeping comes in to wipe the tub with a toweI, I asked is there any cleaning liquid or Clorox on that rag at least she said ill be right back. The toiled was clogged and she tried to help with that too. The towels where so dirty I had to go downstairs to get clean ones. Once I arrived at the front there was a line of unhappy customers all with the same complaints I had. Pretty sad!! when we showered the water did not drain and tub was filled with hair again disgusting the tub was clogged too and that is where all the hair was coming from. I tried to talk to the Hotel Manager called several times even after check out and he never responded. The breakfast was horrible the sausage where in a pool of grease, the eggs tasted like plastic we had to check out and go get some breakfast. The staff itself was good they did the best they can with the poor leadership they have with upper management. Will never go back and will never recommend the brand.
Puntos a favor: absolutely nothing sad to say as it was not cheap to stay overnight as it was Easter weekend
Puntos en contra: they will need to re-evaluate the property including plumbing