2/10 Terrible
Arash and Stephanie R.
2 jul. 2024
No le gustó: Limpieza
Arrived to Different Unit Than Advertised on VRBO
We arrived to a dirty and different unit than advertised. When I contacted the management to discuss their response was, “The unit is the same as the unit you booked, same features, same configuration, same services offered, same size beds. There might be some variation in the decor but they are almost identical units…. The units are exactly the same units, with the same configuration and services offered. Units are assigned according to availability. They are not different units at all.” The unit was similar, but different layout, not charming or aesthetically pleasing like the photographs, and dirty. This was a nine day booking for a family vacation and comfort and cleanliness were important. The unit was not well equipped if planning to prepare meals and overall not a pleasant experience. After a few exchanged messages I received a refund, less $166 service fee I am still fighting for, and we booked a charming, clean, well equipped unit in a more desirable location. Thankful something was available same day for us to move into.
Arash and Stephanie R.
Se hospedó 8 noches en junio de 2024