Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, free WiFi

Reviews of La Quinta Inn & Suites by Wyndham Clarksville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Clarksville
251 Holiday Dr, Clarksville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 258 out of 1004 reviews" "
Rating 6 - Okay. 102 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Joy, bradenton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plz thank Zelda for being so welcoming after a long on the road.
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 25, 2024
Dear Joy,Thank you for taking the time to recognize Zelda's exceptional service. We are pleased to hear that she provided you with a warm welcome after your long journey on the road. Your acknowledgment of her efforts is greatly appreciated.At La Quinta Clarksville, we strive to ensure that every guest feels welcomed and valued from the moment they arrive. Zelda's dedication to providing exceptional hospitality is a testament to this commitment, and we are fortunate to have her as part of our team.We will certainly convey your gratitude to Zelda, and we know she will be delighted to hear that her efforts made a positive impact on your stay. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.Thank you for choosing to stay with us, and we look forward to welcoming you back on your future travels.Warm regards,

6/10 Okay

Trisha

Disliked: Property conditions & facilities
This hotel was average. I expected better after reading reviews. The room and bathroom smelled musty. The beds were very hard and uncomfortable. Zelda at the front desk was amazing though!
Stayed 2 nights in Apr 2024
Response from Jeff Smith, GM on Apr 25, 2024
Dear Trisha,Thank you for sharing your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret any inconvenience caused by the musty smell in the room and uncomfortable beds.We appreciate your kind words about Zelda at the front desk. Providing exceptional service to our guests is something we take great pride in, and we are pleased to hear that Zelda made a positive impression on you.Your feedback is invaluable to us, and we will address the issues you mentioned to ensure that we improve for future guests. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Warm regards,

10/10 Excellent

chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, reasonable price.
Stayed 1 night in Apr 2024

10/10 Excellent

Terri

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Clean, good location, evening and morning staff were very friendly, breakfast was good.
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Terri,Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. Maintaining cleanliness and providing a great location are top priorities for us, and we're glad to hear that these aspects met your expectations.Our staff takes great pride in delivering exceptional service, and we're delighted that both the evening and morning teams were able to make your stay memorable with their friendliness.We're also pleased to hear that you enjoyed our breakfast offerings. We strive to provide a variety of delicious options to start your day off right.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great night’s sleep
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Kathryn,We're delighted to hear that you had a great night's sleep during your stay with us! Providing our guests with a comfortable and restful experience is one of our top priorities, and we're thrilled that we were able to deliver on that for you.We look forward to the opportunity to welcome you back for another peaceful stay in the future!Warm regards,

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. It was clean and quiet. The beds were soft but the pillows were terrible. The purple and gray colors were very calming and attractive in the rooms. The lobby was really nice and welcoming but the staff I must say was super friendly. I’m giving the 4 stars because of the pillows because I think that’s very important.
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Ashley,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be very nice, clean, and quiet. Creating a calming and attractive atmosphere for our guests is important to us, and we're glad you enjoyed the purple and gray colors in the rooms.We appreciate your kind words about our lobby and the friendliness of our staff. Providing a warm and welcoming environment is something we take great pride in.Your feedback about the pillows is valuable to us. We apologize that they didn't meet your expectations, and we'll certainly look into improving this aspect for future guests.Thank you for awarding us four stars and for highlighting the importance of comfort during your stay. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future!Warm regards,

10/10 Excellent

Angela, Clarksville

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Staff was very friendly, check in was a breeze!
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Angela,Thank you for your kind words! We're delighted to hear that you found our staff to be very friendly and that your check-in experience was smooth and hassle-free. Providing efficient and welcoming service is a top priority for us, and we're glad that we met your expectations. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

10/10 Excellent

Jacques

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Jacques,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Polite courteous staff
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Ken,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our staff to be polite and courteous. Providing excellent service is a top priority for us, and we're delighted that our team members made a positive impression on you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Breakfast was good. Just didappointed that the hot tub wasnt working
Stayed 2 nights in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Shelley,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be great and that you enjoyed our breakfast offerings. Providing excellent service and delicious meals are important aspects of our guest experience.We apologize for any disappointment caused by the hot tub not being operational during your stay. Your comfort and satisfaction are important to us, and we understand the frustration of not being able to enjoy all of our amenities as expected.We appreciate your understanding and hope that despite this inconvenience, you'll consider staying with us again in the future. If you have any further concerns or feedback, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean, quiet, and convenient to the interstate. Good breakfast tò.
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Lynn,Thank you for your positive review! We're delighted to hear that you found our hotel to be nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is important to us, and we're glad to hear that we met your expectations in this regard.Convenience is key, and we're pleased that our location near the interstate worked well for you. We understand the importance of starting the day right, so we're thrilled that you enjoyed our breakfast offerings.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Judy,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very friendly front desk
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Sue,Thank you for your feedback! We're thrilled to hear that you had a great stay with us and that our front desk staff were very friendly. Providing excellent service and creating a welcoming atmosphere for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It happened at solar eclipse time so we got to see it the minute we arrived. The staff especially Zack and the person in the breakfast bar were very nice all the time we were there.
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Linda,Thank you for sharing your experience with us! We're delighted to hear that you had the opportunity to witness the solar eclipse during your stay with us. We're also thrilled that our staff, especially Zack and the person in the breakfast bar, provided you with excellent service throughout your time here. Providing friendly and attentive service to our guests is a top priority for us, and we're glad that we could contribute to making your stay enjoyable. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in great condition, rooms clean, easy parking, nice breakfast area and good selection of food. Quiet for a good night's sleep.
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Bonnie,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be in great condition, our rooms clean, and our amenities satisfactory. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

10/10 Excellent

Courtney, Waterloo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and conveniently located near lots of restaurants and stores.
Stayed 4 nights in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Courtney,Thank you for your feedback! We're delighted to hear that you found our property to be well-maintained and conveniently located near various restaurants and stores. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad that we met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

10/10 Excellent

DONALD, METTAWA

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean rooms!
Stayed 1 night in Apr 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Donald,Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our staff and found our rooms to be clean. Providing excellent service and maintaining a clean environment are top priorities for us, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

6/10 Okay

Judith

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Convenient location and overall the property was good. Only complaint is that the floor in the room had crumbs and hair on it
Stayed 1 night in Mar 2024
Response from Jeff Smith, GM on Apr 19, 2024
Dear Judith,Thank you for taking the time to provide your feedback. We're pleased to hear that you found our property to be conveniently located and overall satisfactory.We apologize for the cleanliness issue you experienced with the floor in your room. Maintaining a pristine environment for our guests is a top priority, and we regret any inconvenience caused by this oversight. Your comments have been shared with our housekeeping team to ensure that thorough attention is paid to cleanliness in all areas of our property.We appreciate your understanding and hope that despite this inconvenience, you'll consider staying with us again in the future.Warm regards,

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
great customer service, very polite staff, safe environment and great location.
Stayed 2 nights in Mar 2024
Response from Hem, GM on Apr 1, 2024
Dear Blanca,Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your recent stay with us.It's wonderful to hear that you found our customer service to be great and our staff to be polite. Providing excellent hospitality to our guests is something we take great pride in, and we're delighted that our team members made a positive impression on you.We're also glad to hear that you felt safe during your stay and that you found our location to be great. Ensuring the comfort and security of our guests is our top priority, and we're glad that we were able to meet your expectations in this regard.Once again, thank you for your fantastic review and for choosing to stay with us. We truly appreciate your recommendation, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Only problem was that I could hear dogs but it didn't last long so not a huge deal. Also, the eggs tasted like ham which was a little odd.
Stayed 1 night in Mar 2024
Response from Hem, GM on Apr 1, 2024
Dear Lisa,Thank you for taking the time to leave us a review on Expedia! We're glad to hear that you had a nice stay overall.We apologize for any inconvenience you experienced due to noise from dogs. While we strive to ensure all our guests have a comfortable stay, we understand that occasional disruptions can occur.Regarding the eggs tasting like ham, we apologize for any confusion or inconvenience this may have caused. We appreciate your feedback and will certainly pass it along to our breakfast staff to ensure consistency and quality in our offerings.We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future!Warm regards,

10/10 Excellent

Christina, Muskego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast bar hit the spot. Nice pool and workout area. My only complaint would be the freeway traffic noise.
Stayed 1 night in Mar 2024
Response from Hem, GM on Apr 1, 2024
Dear Christina,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a great experience during your recent stay with us.It's fantastic to hear that you found our staff to be great and that you enjoyed our breakfast offerings. We're also glad to hear that you were able to make use of our pool and workout area.We apologize for any inconvenience you experienced due to freeway traffic noise. While we strive to provide a peaceful environment for our guests, we understand that external factors such as traffic can sometimes be disruptive.We truly appreciate your feedback and your recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly ,granddaughters loved the pool
Stayed 1 night in Mar 2024
Response from Hem, GM on Apr 1, 2024
Dear Michael,Thank you so much for taking the time to leave us a review on Expedia! We're thrilled to hear that you had a 5-star experience during your recent stay with us.It's wonderful to hear that you found our hotel pet-friendly, and that your granddaughters enjoyed the pool! Providing a comfortable and enjoyable experience for our guests, including our furry friends, is something we take great pride in.We truly appreciate your kind words and your recommendation. We hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future!Warm regards,

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
First of all there was hair on both beds both on the sheets and under. Was offer different sheets and comforters but upon removing the sheets more hair!! GROSS!!!!!! Was offered another room after my second complaint and the sheets and beds were better but the room was still not cleaned properly!! Dirty floors n surfaces. I work too hard for my money to be given s**t dressed as cavier. Buyer beware this hotel is a gamble for cleanliness!!
Response from Hem, General Manager on Mar 27, 2024
Dear Brandon,I hope this message finds you well. I am writing to extend my sincere apologies for the unacceptable experience you encountered during your recent stay at our hotel. Your feedback is deeply concerning, and please rest assured that we are taking immediate action to address the issues you raised.I want to express my sincerest apologies for the cleanliness issues you experienced in your room. It is completely unacceptable that there was hair on both beds, and I understand how upsetting and frustrating this must have been for you. Please know that this does not reflect the high standards we strive to maintain, and we are deeply sorry for failing to meet your expectations.I'm also sorry to hear that the second room offered to you was still not up to par in terms of cleanliness. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this regard.Rest assured, I have personally addressed your concerns with our housekeeping team to ensure that thorough inspections and cleaning protocols are followed diligently to prevent any recurrence of such issues in the future. We take your feedback very seriously, and we are committed to making the necessary improvements to regain your trust.Once again, I apologize for the distressing experience you had during your stay. Your satisfaction is of the utmost importance to us, and we are committed to ensuring that your future visits are nothing short of exceptional.Warm regards,

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of noise (dogs barking and whining) during stay
Stayed 3 nights in Mar 2024
Response from Hem, General Manager on Mar 26, 2024
Good morning Amy,Thank you for your review and for staying with us. We apologize for the presence of noise during your stay. I will speak with my team about continuing to enforce our pet policies. I hope you had time to enjoy our breakfast and coffee in the morning or even our amenities! We hope you had a safe journey to your next destination and to serve you again in the future.Safe travels and warm regards,

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Jesse,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

WINIFRED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room!
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Winifred,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Elton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean a quiet. All the amenities were excellent. Breakfast was excellent and all the staff were super friendly and helpful. That will be my go to place to stay in Clarksville from now on.
Stayed 2 nights in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Elton,We are absolutely thrilled to receive your glowing review! Thank you so much for choosing to stay with us at La Quinta Clarksville and for taking the time to share your feedback.It's fantastic to hear that you found our hotel to be very clean and quiet, with excellent amenities. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we were able to exceed your expectations.We're thrilled that you enjoyed our breakfast offerings and that our staff members made a positive impression on you. Providing excellent service and hospitality is something we take great pride in, and we're delighted that our team members were able to contribute to a memorable stay for you.We're honored that you consider us your go-to place to stay in Clarksville from now on! It means the world to us to have your loyalty, and we can't wait to welcome you back for many more enjoyable stays in the future.Once again, thank you for your wonderful review and for choosing to stay with us. We truly appreciate your recommendation, and we look forward to seeing you again soon!Warm regards,

8/10 Good

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room...comfortable bed...only problem was the t.v remote didn't work but it was great other than that
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Jeff,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

4/10 Poor

Selena

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hot tub was very loud and sprayed water to the face the entire time. They have no nozzles to help direct the water. The bed wasn't comfortable. My allergies flared up immediately upon entering room. I am assuming animals were in it previously. The desk chair was broke and every seat squeaked when sitting in them. The bed also squeaked with every movement.
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Selena,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the highway. Employees are really nice.... easy check in. Great pool and hot tub.
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Jamie,Thank you for choosing to stay with us at La Quinta Clarksville and for taking the time to share your feedback. We're thrilled to hear that you had a pleasant experience during your recent visit!It's wonderful to know that you found our hotel to be conveniently located with easy access off the highway. We understand the importance of a stress-free arrival, and we're glad that you found our check-in process to be smooth and efficient.We're also delighted to hear that you enjoyed our pool and hot tub facilities. Providing a relaxing and enjoyable environment for our guests is a top priority for us, and we're thrilled that you had a great experience.Your kind words about our employees mean a lot to us! We take great pride in providing excellent customer service, and we're glad that our team members made a positive impression on you. We'll be sure to pass along your compliments to them.Once again, thank you for choosing to stay with us and for your positive feedback. We truly appreciate your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Holly,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Bernie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The place was awesome room, clean, very clean and comfortable. Will absolutely stay there again on our way through. Thanks.
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 25, 2024
Dear Bernie,Thank you so much for choosing to stay with us at La Quinta Clarksville and for sharing your wonderful feedback. We are thrilled to hear that you had such a positive experience during your recent visit!Your kind words about our staff mean the world to us. We take great pride in providing exceptional service to our guests, and we're delighted that our team members made a positive impression on you. We'll be sure to pass along your compliments to them!It's fantastic to hear that you found our rooms to be clean, comfortable, and awesome! Maintaining a welcoming and comfortable environment for our guests is a top priority for us, and we're thrilled that we were able to meet your expectations.We're absolutely delighted to hear that you plan to stay with us again on your next trip through. We can't wait to welcome you back and provide you with another fantastic stay!Once again, thank you for your kind words and for choosing to stay with us. We truly appreciate your recommendation, and we look forward to seeing you again soon!Warm regards,

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Overall we had a great stay and all the staff was very nice and accommodating. The floors in the room could have been cleaner but that’s the only issue we had.
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 18, 2024
Dear Chelsea,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a great stay and that our staff provided excellent service.We apologize for any inconvenience caused by the cleanliness of the floors in your room. Please be assured that we take your feedback seriously, and we will address this issue with our housekeeping team to ensure that it doesn't happen again in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.Best Regards,

4/10 Poor

Ally

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 18, 2024
Dear Ally,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, and we deeply regret any inconvenience or disappointment caused.We take all guest feedback seriously, as it allows us to identify areas for improvement and take necessary actions to ensure a better experience for our future guests. Your comments have been shared with our team, and we are actively addressing the concerns you raised.We would like to assure you that your experience is not reflective of the level of service and quality we strive to provide. We are committed to delivering exceptional experiences to all our guests, and we regret that we fell short of your expectations.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention. We value your feedback and will use it as a valuable learning experience to improve our services and ensure that such issues do not recur in the future.Warm regards,

4/10 Poor

Kidd

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Did not receive sofa bed like I paid for
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 18, 2024
Dear Kidd,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, and we deeply regret any inconvenience or disappointment caused.We take all guest feedback seriously, as it allows us to identify areas for improvement and take necessary actions to ensure a better experience for our future guests. Your comments have been shared with our team, and we are actively addressing the concerns you raised.We would like to assure you that your experience is not reflective of the level of service and quality we strive to provide. We are committed to delivering exceptional experiences to all our guests, and we regret that we fell short of your expectations.In regards to sofa beds at our property, the only room type that contains a sofa bed is our King Executive Suites which have a size double pull-out. If you could, please let me know which 3rd party you booked through so I may ensure that the amenities per room are accurate.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention. We value your feedback and will use it as a valuable learning experience to improve our services and ensure that such issues do not recur in the future.Warm regards,

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful
Stayed 1 night in Mar 2024
Response from Hem, GM on Mar 18, 2024
Dear Michael,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We truly appreciate your kind words and your positive reviews.Your satisfaction is our top priority, and we are thrilled to hear that you had a wonderful experience during your stay with us. We are delighted that you found our hotel to be clean, spacious, and accommodating, and that our amenities, such as the pool and hot tub, added to your enjoyment.We would like to express our gratitude for your patronage and for considering us as your accommodation choice. Your feedback encourages us to continue providing exceptional service and maintaining a comfortable atmosphere for all our guests.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please do not hesitate to reach out to us directly so that we may personally assist you with any arrangements to ensure another fantastic stay.Once again, thank you for choosing our hotel and for your kind reviews. We look forward to serving you again soon!Warm regards,

10/10 Excellent

Bobbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Rooms were clean and NOT puke yellow-beige! It was a lovely purple and blue color scheme. Very happy with our stay and will return again!
Stayed 2 nights in Mar 2024
Response from Hem, General Manager on Mar 7, 2024
Dear Bobbie,We are thrilled to receive your wonderful feedback! It's fantastic to know that our staff's friendliness and helpfulness, as well as the vibrant purple and blue color scheme in the rooms, contributed to a positive experience for you.Maintaining a clean and inviting environment is a priority for us, and we're pleased to hear that you enjoyed your stay. Your satisfaction is our greatest reward.We look forward to welcoming you back on your next visit.Best Regards,

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Staff friendly an helpful
Stayed 1 night in Mar 2024
Response from Hem, General Manager on Mar 7, 2024
Dear Scott,Thank you for taking the time to leave your positive feedback. We're delighted to hear that you found our hotel easy to locate and that our staff was friendly and helpful during your stay.We strive to provide a welcoming experience for our guests, and your kind words are truly appreciated. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more.We look forward to the pleasure of hosting you again in the future.Best Regards,

10/10 Excellent

Barbara

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Very friendly staff as we checked in
Stayed 1 night in Feb 2024
Response from Hem, General Manager on Mar 7, 2024
Dear Barbara,Thank you for choosing La Quinta Clarksville and for your kind words regarding our friendly staff during check-in. Providing excellent service is our priority, and we're delighted to hear that your experience reflected that. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Best Regards,

6/10 Okay

Elizabeth

Traveled with partner
Disliked: Cleanliness
There are no sidewalks around the property, it is difficult to go for a walk or a run
Stayed 6 nights in Feb 2024
Response from Hem, General Manager on Mar 7, 2024
Dear Elizabeth,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.In regards to sidewalks, the city is currently in talks about building more sidewalks so we will see what comes of it! We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Bonnie

Stayed 1 night in Feb 2024
Response from Hem, GM on Mar 25, 2024
Dear Bonnie,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

4/10 Poor

Melissa

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was in disrepair, water stains on ceiling and part of ceiling of room had the drywall falling in from water leak. Door to bedroom wouldn’t close, bathroom door stuck. The laminate planks on floor were loose in places and the thermostat wouldn’t work properly in the main room. I would not choose this location again.
Stayed 1 night in Feb 2024
Response from Hem General Manager on Feb 22, 2024
Dear Melissa,Thank you for choosing La Quinta Clarksville for your recent stay, and for taking the time to share your thoughts about your experience. We sincerely apologize for the issues you encountered with the room; it's sad to learn that your stay fell short of expectations.Your feedback is invaluable to us, and we want to assure you that we take these concerns seriously. We have already investigated the maintenance issues you highlighted, such as the water stains on the ceiling, loose laminate planks, and malfunctioning thermostat. Please accept our sincerest apologies for any inconvenience caused.We understand the importance of a comfortable and well-maintained room, and we are committed to addressing these issues to ensure a better experience for our guests moving forward.Best regards,

4/10 Poor

JASON

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room was dirty, splashes of something on the walls, bathroom dirty.
Stayed 1 night in Feb 2024
Response from Hem, GM on Feb 22, 2024
Dear Jason,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, and we deeply regret any inconvenience or disappointment caused.We take all guest feedback seriously, as it allows us to identify areas for improvement and take necessary actions to ensure a better experience for our future guests. Your comments have been shared with our team, and we are actively addressing the concerns you raised.We would like to assure you that your experience is not reflective of the level of service and quality we strive to provide. We are committed to delivering exceptional experiences to all our guests, and we regret that we fell short of your expectations.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention. We value your feedback and will use it as a valuable learning experience to improve our services and ensure that such issues do not recur in the future.Warm regards,

8/10 Good

Leanne, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient reasonable price
Response from Hem, GM on Feb 22, 2024
Dear Leanne,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hem, GM on Feb 22, 2024
Dear Jasmine,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2024
Response from Hem, GM on Feb 22, 2024
Dear Jennifer,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. I am happy to see your appreciation for our speedy check-in process. Our focus is having a conversation with our guests while getting them off their feet as quickly as possible! Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Excellent

Julie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We were on the side by the highway, so loud.
Stayed 1 night in Feb 2024
Response from Hem, GM on Feb 22, 2024
Dear Julie,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us, however, we do apologize for the noise encountered during your stay. We do have free ear plugs in rooms on the interstate side for our guest's comfort. We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

8/10 Good

Pam

!
Stayed 1 night in Feb 2024
Response from Hem, GM on Feb 22, 2024
Dear Pam,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hem, GM on Feb 22, 2024
Dear David,We would like to express our gratitude for choosing to stay at our hotel and for taking the time to leave a rating. Your feedback is greatly appreciated, and we are thrilled to see the positive ratings you have given us.We are committed to providing exceptional service and ensuring a comfortable experience for all our guests. Your ratings serve as encouragement for our entire team as we strive to maintain high standards and exceed your expectations.We would be honored to have the opportunity to welcome you back to our hotel in the future. Should you decide to stay with us again, please don't hesitate to reach out to us directly so that we may personally assist you with any arrangements and make your next visit even more memorable.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,