Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Dubrovnik Palace

5 out of 5
Dubrovnik Palace
Masarykov Put 20, Dubrovnik

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1002 reviews" "
Rating 8 - Good. 201 out of 1002 reviews" "
Rating 6 - Okay. 40 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and available to help. One thing I really appreciated was that it was quiet, with no loud bar music. The grounds were clean and well-maintained. If you enjoy walking, there are a couple of trail on the adjacent hill, and it's a simple walk down the road if you want to try neighboring restaurants and shops. The bus is extremely convenient as it stop right outside the front doors.
Stayed 7 nights in Apr 2024

8/10 Good

Satya Bharani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and friendly staff. Great location. Sea view rooms are definitely a huge plus. The air conditioning could not be controlled and it was very hot in the room. Had to keep the balcony door open however the early light did not help as we wanted to rest but could not. The room service was forgotten and we had to remind 3 times to get us what we requested.
Stayed 3 nights in Mar 2024
Response from Hrvoje Sanje on Apr 6, 2024
Dear Satya Bharani,Thank you for taking the time to post your review on Expedia pages.We are glad to see that overall you enjoyed your stay with us and that you liked our location, hotel maintenance , views...Thank you for pointing out all the things that you were not impressed with and we will immediately work on it.Thank you once again for staying in Dubrovnik Palace.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Zdzislaw, glenview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location perfect view,delicious breakfast convenience bus to the old town right from the hotel.Definitely I’ll recommend this hotel
Stayed 2 nights in Mar 2024
Response from Hrvoje Sanje on Apr 6, 2024
Dear Zdzislaw,We would like to thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are delighted to see that you thoroughly enjoyed in your stay. Thank you once again for staying with us and for recommending our hotel to others. We are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Tomislav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great.
Stayed 1 night in Feb 2024
Response from Hrvoje Sanje on Mar 2, 2024
Dear Tomislav,Thank you for posting your great review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

8/10 Good

Arina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hrvoje Sanje on Jan 9, 2024
Dear Arina,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with stunning views. Just perfect.
This hotel was a real find, spotless, friendly and helpful staff and absolutely stunning views. We had a room with a balcony which looked out over the sea which was amazing. We drove from Dubrovnik airport to the hotel then on to Split later in our stay so it was great to have free underground parking during our stay too. Bus stop right outside the hotel for a short 10-15 min bus ride into the town.
Stayed 2 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Steve,thank you for your praising words! We are delighted to receive your wonderful feedback and to see that you have thoroughly enjoyed your stay with us. We hope to have the honour to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

8/10 Good

Joao

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The cleanliness of the room was horrible, where we could see the dust on the furniture what is not acceptable for a 5 star hotel. The furniture was damage what is not acceptable for the price paid and for a 5 start hotel. The front office staff was very impersonal/attentive, upon check out never asked "how was the stay" "did you enjoy or have any issue". They think just because they have an incredible view that is enough, but 5 start property the goal is to exceed the guest expectations and not the opposite.
Stayed 3 nights in Oct 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Joao, thank you for posting your feedback on Expedia pages. We are sorry to see that we failed to meet your expectations in several aspects of your stay and we apologize for any inconvenience caused by this. We will look deeper into all your comments and we will work to improve. We are also sorry that we did not have a chance to talk to you while you were still in the hotel and to try to turn your experience around. We hope to have the opportunity to welcome you again in the future when we will do our best to meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

8/10 Good

veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view and a nice setting. Staff was a bit mixed, not everyone to the same standard.
Stayed 5 nights in Oct 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Veronika,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit when we will do our best to meet all your expectations.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sophisticated and chic design, amazing service, stunning views and beach area. Highly recommended!
Stayed 2 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Angela, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our service which makes us unique and different.Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Thomas,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Gianni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resorts on the water, the ocean was beautiful, great swimming. Restaurants were good. Bus in front of hotel, great to get around town.
Stayed 3 nights in Oct 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Gianni,Thank you for posting your nice review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

6/10 Okay

Anthony

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This hotel was pretty good in terms of facilities - if you want a nice sea view suite, spa, pools, gym, little shop, decent brekkie etc... It's got the lot. What it falls very short on is service - you do not get that 5* service and some of the staff were just not happy to be there... Pool bar guy - miserable, guy on reception - miserable and egg guy - positively rude! Maybe it is because I had the audacity to book at expensive prices outside of the peak season..? Maybe it was understaffed and the strain was showing. I did speak to the manager, who was very helpful and slightly surprised (or at least a master actor!) The main issue was room management - maids were lovely, but did bare minimum and didn't restock anything e.g. towels, shampoo, bodywash etc... if you run out you need to notify them coz they sure as hell ain't gonna check. They also choose to remake beds as opposed to change sheets. Again, if you want a fresh bed - you need to ask - then they do and do v.nicely! Minibar management was a fiasco and worked at odds with chamber maid routine... Chamber maids clearly are briefed to leave all used glasses in the room where they stand and then minibar man comes at any random time to take away and replenish/ check minibar...? Crazy... Room looks great but then you haver old coffee cup and wine glasses left out... In a week we had to call for stock ups of bathroom products, towels, cups, glasses etc... Could do better!
Stayed 8 nights in Oct 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Anthony, thank you for posting your feedback on Expedia pages. We are sorry to see that we failed to meet your expectations in terms of service and we apologize for any inconvenience caused by this. We will look deeper into all your comments and we will immediately work to improve. We are usually very proud on service that we provide to our guests and we need to analize what has happened in your case Thank you for pointing out our great facilities.We hope to have the opportunity to welcome you again in the future when we will do our best to meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell yes!
5 star resort. Fantastic. Incredible location. Staff went beyond to help. Can’t recommend enough. Restaurants downstairs great. Breakfast comprehensive. Beach area awesome. We’ll be saving up to return. Expensive and worth every penny.
Stayed 7 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear William,We would like to thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia site. We are delighted to see that you thoroughly enjoyed in your stay. Thank you once again for staying with us and for recommending our hotel to others. We are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

María

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Maria,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 3 nights and enjoyed it all! Transportation is very convenient. You can catch Bus #4 right outside the hotel and it takes you to/from downtown Dubrovnik (the old city gate). The views and sunsets from our balcony were awesome. Pool and ocean swimming was great. The staff was very helpful. A number of really good restaurants are within about 10 minute walk.
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Laura, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our staff, bus connections and our views.Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious general areas, regular bus service into town centre, good leisure facilities
Stayed 7 nights in Oct 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Lynda,thank you for staying at Dubrovnik Palace and for providing your nice feedback. We are glad to see that you enjoyed in your stay with us and we hope we will have the pleasure to welcome you again in the future.Best regards,Hrvoje SanjeHotel Director

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing concierge’s. They were excellent with customer service.
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Marina, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our service which makes us unique and different .Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice, convenient location, good restaurants y amazing views!
Stayed 4 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear JAMES,Thank you for posting your great review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

8/10 Good

Antonio

Stayed 6 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Antonio,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Visnja

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful !
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Visnja,We would like to thank you for taking the time to post your review and we are glad to see that you enjoyed in your stay. We hope we will have the pleasure to welcome you again in the future. Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Kim

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Kim,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

2/10 Terrible

MELANIE, LAYTONSVILLE

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Beautiful view and good location. Staff very nice and helpful. Cons: Don’t know how this is considered a 5 star property. Maybe a 3.5 by American standards. The rooms are small, AC is horrible, carpet in room was stained, hair on robes and towels. Hallways felt like we were in a dungeon with no air. Food offered with full board was awful. This hotel ruined our Dubrovnik experience.
Stayed 5 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear MELANIE, thank you for posting your feedback on Expedia pages. We are sorry to see that we failed to meet your expectations in several aspects of your stay and we apologize for any inconvenience caused by this. We will look deeper into all your comments and we will work to improve. We are also sorry that we did not have a chance to talk to you while you were still in the hotel and to try to turn your experience around. Thank you for pointing out our views, location and our staff.We hope to have the opportunity to welcome you again in the future when we will do our best to meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly helpful staff! Received a beautiful vase of flowers and bottle of Prosecco for our honeymoon. Breakfast had plenty options too. Beautiful views from the balcony.
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Claire,Thank you for sharing your wonderful experience from Dubrovnik Palace on Expedia pages. We are really happy to see that you left our hotel with such impressions and especially because of the occasion of your trip. Thank you once again for staying with us and we are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Cynthia,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Great hotel perfect location and the views from the balcony were beautiful
Stayed 4 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Anne,Thank you for posting your wonderful review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Spent the last few days of our stay in Dubrovnik at the hotel. Very relaxing. Lovely location - good connections with buses into Lapad or Old Town and short 10 minute walk into Lapad town. Excellent sunbathing and swimming facilities. Had meals in the hotel. The menus and variety of meals was good and prices are competitive with other restaurants around the Old Town. Great sunsets.
Stayed 2 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Steven,thank you for your praising words! We are delighted to receive your wonderful feedback and to see that you have thoroughly enjoyed your stay with us. We hope to have the honour to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Sin Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Sin Mei,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

8/10 Good

Sharon

Stayed 4 nights in Sep 2023
Response from Hrvoje Sanje on Nov 4, 2023
Dear Sharon,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel DIrector

10/10 Excellent

ALISON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Large rooms. Nice pool. Food in all restaurants mediocre. Go for the view, not the food. 20 euro cab ride to town but city bus stops in front of hotel, every 20 minutes
Stayed 4 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear ALISON,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit when we will do our best to meet all your expectations.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Russ

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities where to a very good standard - layout of the hotel was a little complicated but we got the gist of it in the end - would be helpful if the hotel could have provided a map or better instructions. Lets just say the water temperature in the pools was very refreshing and access to the sea was challenging. The Staff and Service where very mixed - some excellent and some in need of customer service training. Being so close to the old town I would recommend just taking bed and breakfast and there are lots of food options available. Spa was excellent and indoor pool was a great way to end the day. Tennis court was to a decent standard and able to rent equipment free of charge.
Stayed 7 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Russ,Thank you for staying with us and for providing your nice feedback. We are glad to see that you enjoyed your stay with us and liked our facilities, breakfast buffet, service... We appreciate your comment,and will certainly pay attention on the area you mentioned and we will work to improve it. Thank you once again for choosing our hotel and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful swimming pool and swimming in the sea, with excellent views of the sea. Staff extremely helpful and welcoming.
Response from Hrvoje Sanje on Oct 7, 2023
Dear Elizabeth, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our staff .Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Guest,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel spotless. Fabulous location
Stayed 3 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Zelda,Thank you for posting your wonderful review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Romina

Response from Hrvoje Sanje on Oct 7, 2023
Dear Romina,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Lana

Stayed 8 nights in Aug 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Lana,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel Director

8/10 Good

Jeremy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful views, helpful staff, great spa and indoor pool along with outdoor pool with plenty of loungers and access to sea. However, pool was freezing cold, room didn’t get fully cleaned every day, ie no clean coffee cups, glasses, tables not cleaned, would have expected this for 5star
Stayed 8 nights in Aug 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Jeremy,Thank you for your kind review and for choosing our hotel for your stay in Dubrovnik.We are delighted to see that you enjoyed in your stay and that you liked our views, staff, facilities...We are grateful for all your comments and we will work on the area you mentioned to improve it.Thank you once again and hope we will have the pleasure to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

8/10 Good

Piotr, Warszawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing views over the Adriatic. comfy rooms with rather basic amenities. plenty on sun beds around pools and terraces. good bus connection to the Old Town.
Stayed 2 nights in Sep 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Piotr,thank you for staying at Dubrovnik Palace and for providing nice your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location, view, cleanliness and professional staff.
Stayed 2 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Guest, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our staff .Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was lovely, some of the staff were fantastic whilst others were just OK. The location was fantastic with great views of the ocean. The rooms were nice but not as nice as we'd expected for what we paid, the TV is in a strange location, the far end of the room when the sofa is at the other end.
Stayed 1 night in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Karen,Thank you for your kind review and for choosing our hotel for your stay in Dubrovnik.We are happy to see that overall you enjoyed in your stay with us and loved our location, views...We are grateful for your comments and we will work on the area you mentioned to improve it.Thank you once again and hope we will have the pleasure to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Guest,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

6/10 Okay

Marilyn V

Traveled with group
Liked: Cleanliness
Dirty rugs No AC in hallway Beige color throughout bland No wash clothes provided on first night When checking in it was expected that we would be helped with our bags if we tipped
Stayed 6 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Marilyn V, thank you for posting your feedback on Expedia pages. We are sorry to see that we failed to meet your expectations in several aspects of your stay and we apologize for any inconvenience caused by this. We will look deeper into all your comments and we will work to improve. We are also sorry that we did not have a chance to talk to you while you were still in the hotel and to try to turn your experience around.We hope to have the opportunity to welcome you again in the future when we will do our best to meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and incredible view. Beach area is great. Can rent jet ski onsite. Convenient when traveling with kids.
Stayed 2 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Sheila,Thank you for posting your wonderful review. We are delighted to see that you enjoyed in your stay with us and that you liked our views, beach area, Jet Ski offer... Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

8/10 Good

Srinivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff can be a little more friendly at the counters. For the price of the room the water could be supplied, too small of a room for the price for sure. Rest is fine, I loved the transportation from the hotel to the old city. Everything in the hotel seems to be expensive including the gift shop but took advantage of free breakfast.
Stayed 3 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Srinivas,Thank you for your kind review and for choosing our hotel for your stay in Dubrovnik.We are happy to see that overall you enjoyed in your stay with us. We are grateful for all your comments and we will look deeper into them.Thank you once again and hope we will have the pleasure to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

TARA MARIE

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel. Facilities were great,hotel was extremely clean.
Stayed 6 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear TARA MARIE,thank you for staying at Dubrovnik Palace and for providing your amazing feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing hotel!!!
Stayed 1 night in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Nikolai,Thank you very much for such nice words and review. We are delighted to see that you enjoyed in your stay with us and that you found our hotel to be amazing. Thank you once again for staying with us and we hope we will have the pleasure to welcome you again in the future.Kind regards,Hrvoje SanjeHotel Director

10/10 Excellent

john

Stayed 2 nights in Aug 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear John,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Just fabulous. Enjoyed every minute of our stay. Dive centre on site very handy & easy access to sea, spare sun-beds every day.
Stayed 7 nights in Aug 2023
Response from Hrvoje Sanje on Oct 7, 2023
Dear Simon,thank you for your praising words! We are delighted to receive your wonderful feedback and to see that you have thoroughly enjoyed your stay with us. We hope to have the honour to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

Tabitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location and views. Impeccable service, rooms gorge, def opt for a sea view if you can with a balcony. Lived it all, lots of sun beds. Bus to town is excellent and cheap and there is a short walk to restaurants etc down the road.
Stayed 3 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Tabitha, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our service which makes us unique and different .Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 2 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Jennifer,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 Excellent

michael

Stayed 2 nights in Aug 2023
Response from Hrvoje Sanje on Sep 3, 2023
Dear Michael,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel Director