Dear Habib,We value your continued loyalty to our company, and we appreciate your feedback about your recent experience with us.It is true that The Royal Sands is now part of the Holiday Inn Club Vacation family, and we understand that new changes may bring concerns to our members and guests, but we assure you that our operation teams remain the same. Employees continue to work for within the Royal Resorts family and the same resort teams that have been welcoming our members and their families as well as management remain unchanged.We're committed to delivering the best possible service, that's why we have shared your feedback with our Management so that we can take the necessary measures to improve. Thank you once again for your continued loyalty, and we hope we can regain your trust and welcome you once again during your next trip to Cancun.Warm regards.

Dear bahram,Thank you for taking the time to post about our resort.We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations.One of our goals is to communicate accurately and assertively to our guests about the possibility of switching rooms on Saturdays. We've made sure that this information is available on our website and all of our business partners' websites.Our Inventory department works closely with the guest services department to avoid room switching. Our priority is that our guests stay in the same room throughout their entire stay. Unfortunately, this is particularly difficult when we have high occupancy and membership contracts to honor. When this happens, our procedure is to notify our guests during check-in so that it's a smooth and seamless process.We regret learning that despite our efforts to minimize the inconvenience caused, you still felt disappointed.We hope you give us the opportunity to welcome you back once more on your next visit to the Mexican Caribbean.Warm Regards.