Dear Cleopas,Thank you for rewarding us with the perfect score.We look forward to your next visit!Kind regardsBernice

Dear Keshni,Thank you for your review, we are very glad to hear that you enjoyed your stay.We look forward to hearing from you again soon.Kind regardsBernice

Dear Charlotte,Thank you for staying with us. I am very sorry to hear that there was a misunderstanding with the number of guests booked. I did training with the front desk staff so that they will understand how to read the booking in the future. Please let me know when you will be travelling to Pretoria again so that we can offer you a complimentary breakfast.I really hope that you will visit us again in the near future.Kind regardsBernice

Dear Werner,Thank you for choosing Hotel 224 and Serviced Apartments, we look forward to hosting you again in the near future.Kind regardsBernice

Dear Zoreka,Thank you for your review. I am very sorry to hear that we disappointed you.Please let me know what we could have done differently to improve our facilities or service?Thank youBernice

Dear Thebi,Thank you for your review, we look forward to hearing from you again soon.Kind regardsBernice

Dear Reneilwe,Thank you for your review and for choosing Hotel 224 and Serviced Apartments.We look forward to hearing from you again in the near future.Kind regardsBernice

Dear Matshwene,We are very happy to hear that you are enjoying your stay in the apartment room.I hope that you will stay with us again soon.Kind regardsBernice

Dear Kenneth,I am very sorry to see that we disappointed you. Please may I ask you to contact me so that we can understand where we went wrong? Guest feedback is very valuable to us to improve and monitor our service levels.We look forward to receiving your feedback.Kind regardsBernice

Dear Moses,Thank you for your review, we look forward to your next visit.Kind regardsBernice

Dear Kieran,Thank you for your review, please visit us again soon.Kind regardsBernice

Dear Aretha,Thank you for your review and feedback. We hope to host you again in the future.Kind regardsBernice

Dear Sanet,Thank you for your review and for giving the hotel 10 out of 10.We look forward to your next visit!Kind regardsBernice

Dear Boipelo, Thank you for your review and feedback, we are very happy to hear that you enjoyed your stay as well as the view from our rooms.We look forward to hearing from you again soon!Kind regardsBernice

Dear Barbara,Thank you for your review and feedback. I am very glad to hear that you felt safe in our Hotel.If you prefer not to stay in the Arcadia area, please note that we also have a guesthouse in Brooklyn called the Murray Street 137 Guesthouse. The guesthouse is also bookable on the online travel agent pages.We do hope that we will hear from you again in the near future.Kind regardsBernice

Good morningThank you for your review, we look forward to hosting you again in the near future.Kind regardsBernice

Dear Thamsanqa,Thank you for giving the Hotel 10 out of 10, we are very happy to hear that you enjoyed your stay.We look forward to hearing from you again in the near future.Kind regards Bernice

Dear Boipelo,Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to let us know how your stay was.Our standard rooms are 18m2, although our rooms are small and we try to ensure this is captured on our website photos and details about our rooms. We do believe our rooms are well appointed and laid out for the space available and we ensure our rates are in line with the offering and with our competitors.Alternatively we also have apartment rooms available, the apartment rooms are more spacious than the standard hotel rooms.We do hope that you will visit us again in the near future.Kind regardsBernice

Dear Didintle, Thank you for your support, we really appreciate your booking. We look forward to your next visit. Kind regards Bernice

Dear Timothy, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. We are delighted to hear that you enjoyed your stay. I am so sorry to read that you were disturbed by other Guests. There is no excuse for noise levels that are out of control and my TEAM should have addressed the situation at the time. This situation certainly does not portray the high level of service we pride ourselves in at the Hotel. I am sorry for the inconvenience caused to you and your family. We have taken your comments to heart and we will make an assertive effort to ensure that we deal with the situation better, in the future. We do really hope that we will see you soon again. Please accept my apology and please visit us again soon for us to afford you true Hotel 224 hospitality and service. Kind regards Bernice

Dear Cleopas, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to share your review. We are delighted to hear that you enjoyed your stay! We are looking forward to your next visit. Kind regards Bernice

Dear Nokuthula, Apology Hotel 224 and Serviced Apartments Firstly, I would like to thank you for taking the time to review and to give us feedback with regards to your recent stay at Hotel 224 and Serviced Apartments. We really appreciate Guest feedback to assist us in ensuring we meet and exceed our Guest expectations. At Hotel 224 we strive to ensure our Guests expectations are met and exceeded as far as we can and when we disappoint our Guests, we take the situation very seriously. I am so sorry that we have disappointed you. We understand the frustration, noise when you want to rest, sleep and enjoy your hotel stay is the absolute worse. The situation should have been dealt with our night staff. I have addressed the matter with them to ensure we deal with noise matters promptly and efficiently to ensure our guests are not inconvenienced. Kindly note that our front desk is available 24/7 to assist with any queries you may have such as extra bath towels. Please let us know which condiment sachets you would like to have available during meal times so that we can discuss your request to have the condiments available during our next management meeting. This situation certainly does not portray the high level of service we pride ourselves in at the Hotel. Please accept my sincere apology for the situation and for the fact that we did not deal with the situation in a better way. We do really hope that we will see you soon again. Kind regards Bernice

Dear Adrian, Thank you for your review and for awarding us with full marks. We hope to hear from you again in the near future. Kind regards Bernice

Dear Raymond Thank you for your review, we are very glad to hear that you enjoyed your stay. Kind regards Bernice

Dear Junior, Thank you for your review, we are very glad to hear that you enjoyed your stay! Kind regards Bernice

Good morning, Thank you for your review and for awarding us with excellent ratings. We are looking forward to your next visit. Kind regards Bernice

Dear Zanie, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. Thank you for giving us the perfect score. We are looking forward to hearing from you again soon. Kind regards Bernice

Dear Jabulani, Thank you for your support and for awarding us with excellent ratings on Hotels.com. We are looking forward to your next visit. Kind regards Bernice

Dear Ntsheletseng, Firstly, I would like to thank you for staying with us at Hotel 224 during your recent visit to Pretoria. Thank you for also taking the time to review and to give us feedback with regards to your recent stay with us. We really appreciate Guest feedback to assist us in ensuring we meet and exceed our Guest expectations. Your comments are highly appreciated! Thank you for also sharing more detail of your experience with us to assist us in making sure we do not make the same mistakes again. We are very sorry to hear that we disappointed you. If you have anything specific you would like for us to look at, please let me know and we will gladly do so. Thank you for the opportunity, we do really hope that we will see you soon again. Kind regards Bernice

Dear Uanea, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. We are delighted to hear that you enjoyed your stay with us. We are looking forward to your next visit. Kind regards Bernice

Dear Anonymous, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. Thank you so much for awarding us with the perfect score, we are truly delighted to hear that you enjoyed your stay. We are looking forward to your next visit. Kind regards Bernice

Dear Lerato, Thank you for your review and feedback, we are delighted to hear that you enjoyed your stay with us. We are looking forward to hearing from you again in the near future. Kind regards Bernice

Dear Tilman Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. We are delighted to hear that you enjoyed your stay with us and that you will be visiting us again soon. Kind regards Bernice

Dear Cornelius, Thank you for choosing Hotel 224 and Serviced Apartments and for scoring the Hotel 10 out of 10. We are delighted to hear that you enjoyed your stay! Looking forward to hearing from you again soon. Kind regards Bernice

Dear Tshedofatso, Thank you for taking the time to send your review and feedback. Guest feedback is extremely valuable to us. Thank you for your suggestion to review our TV channels. Management is at the moment in the process of reviewing the channels that are available at the moment. Regarding the Wifi - please may we ask you to report any issues you have with the Wifi to the front desk when it happens so that we may attend to it right away. We do hope that you will visit us again soon. Kind regards Bernice

Dear Ntsako, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your feedback. Our standard rooms are 18m2 and well equipped and in our opinion very good value for money when compared with our competitors in the area. Alternatively we also offer apartment rooms. The apartment rooms are more spacious than the standard hotel rooms. We do hope that you will stay with us again in the near future. Kind regards Bernice

Dear Donovan, Thank you for taking the time to send your review, we are very happy to hear that you enjoyed your stay with us. We are looking forward to hearing from you again soon. Kind regards Bernice

Dear Jacobus, Thank you for your review and feedback and for giving the Hotel 10 out of 10! We are delighted to hear that you enjoyed your stay. Kindly note that we have apartment rooms available as well. The facilities of the apartment rooms are more spacious than the standard Hotel rooms. We are looking forward to hosting you again soon. Kind regards Bernice

Dear Mayira, Thank you for Choosing Hotel 224 and Serviced apartments and for awarding us with excellent ratings. We are looking forward to hosting you again soon! Kind regards Bernice

Dear Anonymous Firstly, I would like to thank you for staying with us at 137 Murray Guesthouse. Thank you for also taking the time to review and to give us feedback with regards to your recent stay with us. We really appreciate Guest feedback to assist us in ensuring we meet and exceed our Guest expectations. Your comments are highly appreciated! Thank you for the compliments and positive feedback with regards to our service and facilities, we really appreciate it and value your feedback. We are so sorry to read that we did disappoint you. We had a meeting with the housekeeping supervisors to ensure that the rooms are properly checked before the rooms are handed to the front desk to sell. We only wish that you brought this to our attention while you were still our guests. We could have offered you a different room. This situation certainly does not portray the high level of service we pride ourselves in at Hotel 224 and I am sorry for the inconvenience caused to you. We do hope that you would visit us again and so that we can offer true Hotel 224 hospitality. Kind regards Bernice

Dear Mayira, Thank you for your review, we are very happy to hear that you enjoyed your stay with us. We are looking forward to your next visit. Kind regards Bernice

Dear Stuart, It was great pleasure to welcome you here at Hotel 224 and Serviced Apartments, it is always wonderful to hear when a guest has experienced so much that Hotel 224 has to offer. Our team aim to create memorable experiences for our guests and I am glad that their passion has resonated in your experience with us. Thank you for brining the bathroom door to our attention, we will discuss your review during our next management meeting to discuss different options to resolve. Thank you again, for your kind words and recommendation, we look forward to welcoming you back soon. Kind regards Bernice

Dear Lerato, Thank you for taking the time to send your review and for giving us the perfect score! We are looking forward to hosting you again soon! Kind regards Bernice

Dear Noxolo, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. It was great pleasure to host you. It is always wonderful to hear when a guest has experienced so much that Hotel 224 has to offer. Our team aim to create memorable experiences for our guests and I am glad that their passion has resonated in your experience with us. Thank you again, for your kind words and recommendation, we look forward to welcoming you back soon. Kind regards Bernice

Dear Thato, Thank you for choosing Hotel 224 and Serviced Apartments and for taking the time to send your review. Thank you for awarding us full points, we are delighted to hear that you enjoyed your stay. We are looking forward to your next visit. Kind regards Bernice

Dear Potlako, Thank you for sharing with us your valued feedback on your recent stay. We regret to hear that you experienced difficulties to adjust the water temperature in the shower. We reviewed your feedback with our Head of Maintenance who investigated and took immediate action. Please accept our sincere apologies for the inconvenience caused to you. We are looking forward to hearing from you again soon. Kind regards Bernice

Dear Peace, Thank you for choosing Hotel 224 and Serviced Apartments and for giving us 10 out of 10! We are delighted to hear that you enjoyed your stay with us! We are looking forward to hosting you again soon! Kind regards Bernice