Exterior

Reviews of Residence Inn by Marriott Des Moines West

3 out of 5
Residence Inn by Marriott Des Moines West
160 Jordan Creek Pkwy, West Des Moines, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 248 out of 386 reviews" "
Rating 8 - Good. 94 out of 386 reviews" "
Rating 6 - Okay. 31 out of 386 reviews" "
Rating 4 - Poor. 10 out of 386 reviews" "
Rating 2 - Terrible. 3 out of 386 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, Clean rooms!
Stayed 2 nights in Mar 2024

8/10 Good

LEROY

Stayed 6 nights in Feb 2024

6/10 Okay

Mindy

Business traveler
Disliked: Property conditions & facilities
This hotel is conveniently located and I usually stay here for business. However during this stay, I had to ask to move rooms because the tv didn’t work in my original room. Not a big deal - happens. In the next room, one of the bedside lamps wouldn’t turn on, but then turned on by itself at 2am. There was no garbage can to be found in the entire room. At the continental breakfast there was no coffee in the pots, and no cranberry juice in the machine either. Not a bad hotel but probably won’t stay here anymore.
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

It was good
Stayed 4 nights in Feb 2024

8/10 Good

JEFF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, great location! We stayed one night for a family event. I will book here again when I am in the area!
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our expectations and enjoyed the 1br suite.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Let’s just say the pictures posted have to be from at least 10 years ago. We were greeted with very friendly staff probably the only positive about our stay first thing they said right off the bat was we are short staffed on housekeeping, and you could tell. The room wasn’t terribly dirty however, the carpet had tears in it, and the bathroom tile was all broken up. The bathtub didn’t look to be properly cleaned. There was something that appeared to have been spilled all over the bathroom cabinets but never was wiped up the worst part about it all was the bed was so hard and uncomfortable, the room was also so bright between the very light glow from the microwave, the bright glow from the hallway lights under the door, and the curtains didn’t want to close all the way so you got a bright light from the street light It was so hard to get to sleep . I definitely will not be staying at this hotel again. Sidenote, the breakfast is just as bad just because it’s free does not make up for how lacking it was.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Breakfast area is too small and cloistered. People running into each other. Furnace in room 317 was noisy and sounded like debris in it. Building is getting dated.
Stayed 2 nights in Dec 2023

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Autumn

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
At check-in, the attendant sent us to the wrong tower. Not a huge deal, a bit inconvenient. But then, there were no towels for the pool, and the staff said they had zero towels to give out. It wasn't sold out so not sure what happened there. No apology, I believe I interrupted her movie on her phone. The hot tub was cold and murky, like it had not been cleaned recently. Someone had turned on the emergency shut off for the hot tub, so when we figured out how to get it going again the water was full of foam. Will not return.
Stayed 1 night in Nov 2023

8/10 Good

Heather

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tasha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to the mall and the large suites
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023

10/10 Excellent

Allegra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room when we arrived
Stayed 1 night in Nov 2023

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Larry

Traveled with partner
Would not stay there again. Old and in need of complete renovations.
Stayed 1 night in Oct 2023

10/10 Excellent

Lee Anne

Liked: Staff & service
The staff at this hotel is so friendly and hospitable. Went above and beyond in making me feel welcome.
Stayed 1 night in Oct 2023

4/10 Poor

Joseph, Big Lake

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

John

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Bryan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not to bad
Dirty sheets at check in for the pull out bed. Full of some kind of stain. Helpful person at the dark very willing to assist. Great service. Beds were comfortable, daughter even said that for the pull out couch at first.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Traveled with partner
The location is convenient and the outside of the property is well maintained. The condition of our room was wholeheartedly average. The floor in the kitchen had gaps in the transition plates and there was a large scrape in the linoleum. The switch in the bathroom didn’t allow you to turn off the fan, and because the sound of the fan was so loud, I chose to shower in the dark. The bed was comfortable, however and the location was excellent. The breakfast was well below average, but since there are so many options due to the convenient location we didn’t have to eat it.
Stayed 7 nights in Oct 2023

8/10 Good

Alana Linn, Boise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were awesome no matter what time of day or night! Unfortunately, housekeeping was a let down… had to call front desk 2x in a 4 day stay for clean towels and TP. Another downer was garbage disposal did not work so by end of trip, unit was rather smelly. The continental breakfast was awesome…great variety, friendly staff, and outstanding biscuits & gravy!!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael, Clemmons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent services. It was like being at home. There are several nice places to eat and shop or just get out an walk.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Great staff, loved the 2 bedroom room for family and great location. It's needing some love but overall we had a nice time.
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Sep 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Kris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Check in was easy. Breakfast was delicious. Room was quiet and had all the amenities I needed for a comfortable stay.
Stayed 2 nights in Sep 2023

8/10 Good

Cheri Hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to shopping and several nice restaurants. The creek and bridge were quite picturesque. Would definitely stay at this property again! Loved the fountain at night!
Stayed 4 nights in Sep 2023

10/10 Excellent

Sheri

Traveled with family
Liked: Amenities
Very nice accommodations!
Stayed 1 night in Sep 2023

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased, only downside was the milk I got from the breakfast was expired by over a year.
Stayed 1 night in Sep 2023

10/10 Excellent

Greg

Stayed 1 night in Sep 2023

10/10 Excellent

mona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable hotel in west Des Moines. Room was clean and had a full kitchen. Friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Rob

Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The bathroom seemed a little dated especially the flooring throughout but overall it was a great experience and would stay at again. lovely friendly and helpful staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Debbra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

Billie

Stayed 1 night in Aug 2023

6/10 Okay

Eric

Disliked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023