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Reviews of Four Points by Sheraton Destin-Fort Walton Beach

3 out of 5
Four Points by Sheraton Destin-Fort Walton Beach
1325 Miracle Strip Pkwy SE, Fort Walton Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 446 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience like always.
Stayed 1 night in Mar 2024

6/10 Okay

Deepak

Traveled with family
Disliked: Cleanliness
It looks like some motel. Its very average.!!
Stayed 1 night in Mar 2024

8/10 Good

Jambrecia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked the property the Expedia and on the final day of our stay, before check-out, the front desk called to say that I had a balance and should not have been allowed to check in. I assured the clerk I would call Expedia to get the corrected information for the virtual card that was used to book the stay. Immediately after our talk, the front desk rep attempted to charge my card without permission. Aside from her inconsiderate and unprofessional behavior, the stay overall was great. The rooms were clean. They brought up additional towels upon request. The facility was very clean and comfortable. It's close to several restaurants, and the hotel that's on site was wonderful with very friendly staff.
Stayed 2 nights in Mar 2024

8/10 Good

O'Neshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking :(
Stayed 2 nights in Feb 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service
Room looked dated but enjoyed the balcony and being on the beach staff was friendly and helpful
Stayed 3 nights in Feb 2024

2/10 Terrible

amin

Stayed 1 night in Dec 2023

4/10 Poor

Shaniqua

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Originally, we booked an ocean front room but upon arriving our room was experiencing upgrades and we were given push back. They let us check in and then after arriving from dinner suddenly the “hot water” was out to the entire tower. We were swapped rooms and the room we were given was filthy! Dirt and dust particles all over the bed, couch, and walls. I wouldn’t recommend this hotel to anyone until they make the proper changes to operations. I’m currently dealing with being charged for both rooms for the one night. It hasn’t been pleasant at all. I gave this 2 stars because the night front desk clerk was nice.
Stayed 1 night in Dec 2023
Response from Becky on Jan 5, 2024
Thank you so much for your feedback. I am sorry the room you ended up with had some cleanliness issues and will be sure to let the team know so this is an isolated incident. We do hope you will come back after we refresh all of our rooms.

10/10 Excellent

Chelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Becky on Jan 5, 2024
Thank you!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becky on Jan 5, 2024
Thank you so much!

8/10 Good

luela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Francis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had prepaid breakfast for our stay. Ate o nly once. First day, they didnt have what we wanted to eat. Breakfast wait time is no less than an hour. Front desk staff wasnt helpful. Fora Shearton lounged property, no where near tye expected standard. Not staying at another Sheraton property. Would have been better at a Hampton!
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk let us check in early and check out late. The breakfast buffet was extensive, fresh, and delicious. We were walking distance to the beach and restaurants. It is off season, but the pool and the hot tub were open. Staff were friendly and helpful. I’m
Stayed 1 night in Nov 2023

8/10 Good

Rolin

Liked: Cleanliness, staff & service, property conditions & facilities
Good like I expected. Price was right
Stayed 2 nights in Nov 2023

6/10 Okay

Robert P, Wichita

Disliked: Property conditions & facilities

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason not a five is that the property is getting a little dated and showing it’s age. All things considered, I would return though. Oh, and there is no included breakfast, they charge $20 per person for breakfast.
Stayed 3 nights in Oct 2023

8/10 Good

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant at check-in and check-out. Location is right on the beach. Hotel amenities were clean and well maintained. Would book a stay again.
Stayed 2 nights in Oct 2023

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Sheila

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2023

6/10 Okay

Bryan

Disliked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Before our trip we read the many reviews. Concerned regarding the negative comments. However we were absolutely pleased with accomadations. Very clean, no bugs, comfortable clinate co trol in the roo, beautiful beach/ ocean review. We wete even lucky to checkin way before the normal check in time.
Stayed 3 nights in Oct 2023

4/10 Poor

JESSICA, Chatham

Traveled with partner
Disliked: Staff & service
We requested early check in, even paid extra for an earlier flight because it did not seem like it was a problem. When we arrived we we’re informed that they would not start checking anyone in until 4:00. We were not the only people in this situation. So there is about a half dozen families wandering around for 4 hours. One of the gentlemen pointed out to the front counter that there is no way all the rooms are just magically clean at 4 and there had to be rooms becoming available prior to that but the front desk stood firm on the 4:00. Kicker is the bar in the lobby was not even open. The building could use some maintenance. Housekeeping supposedly only comes every other day but the never showed up. Ran out of toilet paper, towels, everything and had to call them On a more positive note the location was really nice. The oceanfront rooms are right on the ocean. Shopping and restaurants within walking distance.
Stayed 3 nights in Oct 2023

2/10 Terrible

Billy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissa
I was really disappointed in the condition of the hotel I stayed here before a while back and it was good.the standard of this hotel has somewhat lessened over the years.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Beach Vacation
Perfect location with the beach right outside our balcony! Short walk on beach to dining and shopping. Delicious food and fun drinks. Clean room. Would love to stay forever!
Stayed 4 nights in Oct 2023

8/10 Good

April

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated how quiet it was. Hotel was clean. Staff was friendly. My family will definitely stay there again.
Stayed 4 nights in Oct 2023

8/10 Good

dena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Gulf is amazing.
Stayed 3 nights in Oct 2023

8/10 Good

Jeri

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was all we needed for our stay. The only thing was one bed was full of sand and when we asked for new sheets they were dropped off and we had to make the beds. No one cleaned the room the whole time we were there but we were not in the room much. Liked the parking garage.
Stayed 4 nights in Oct 2023

6/10 Okay

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Lost on the beach
Place was desperate need of cleaning and painting. Management needs to do a better job of cleaning the place up. Also, front counter would not give change for washing machine.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make this a great vacation for us...and special stay for my disabled father. Extremely nice staff. This will be the only place i will stay on my next vacation to Ft. Walton Jeff and Family
Stayed 2 nights in Oct 2023

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Becky on Oct 11, 2023
Thank you for staying with us and really appreciate the great feedback! I agree we have a team that is friendly and helpful!Hope to see you again soon!

8/10 Good

lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and pet-friendly which is awesome. Great location right on the beach and close to a few places to eat. Staff were all nice and the area/room was clean. But, WATCH YOUR CREDIT/DEBIT CARD CHARGES. We paid in full 2-months prior to our stay via Expedia. I even told the front desk this when we checked-in. BUT, they still put a hold on my debit card for the entire amount when we checked in. The hold came off when we checked out, but it should've never happened in the first place. The front-desk people said it was a "system issue" that the company knows about and is evidently very common for anyone who books through a 3rd-pary. Yet, they don't seem to care enough to fix the issue.
Stayed 4 nights in Oct 2023
Response from Becky on Oct 11, 2023
Thank you so much for your great feedback and really glad you found us a good hotel. I am sorry to hear the front desk made a mistake and they are working on improving to ensure all reservations are handled accurately in the furture. thank you again and we look forward to seeing you again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a relaxing vacation, just beautiful! Excellent location!
Stayed 3 nights in Oct 2023
Response from Becky on Oct 11, 2023
Thank you so much for staying with us, we are so glad you had a relaxing vacation and the location was excellent. We really appreciate the feedback and hope to see you again soon!

4/10 Poor

Catherine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The best part was the view from the balcony but that was it. Most definitely will not be back. One of the beds was badly broken, shower and bathroom had hair in it, bathroom door and balcony door did not lock, desk was broken, and roaches and gnats in the room as well. We dealt with it because we were only there 2 nights. Staff offered to change our room for the last night but, we were iffy about the condition of the other room since this one was so bad. Parking is terrible if you are staying the tower. Oh, they charge you $5 per day to park as well. End result, book somewhere else or if you do, avoid room 534 in the tower.
Stayed 2 nights in Oct 2023

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Becky on Oct 9, 2023
Thank you so much for staying with us!

6/10 Okay

Kimberly

Traveled with partner
Liked: Staff & service, amenities
Staff were pleasant, courtyard pool area pretty, right at beach! Certain areas of property dirty and tired looking however rooms were clean. Place just needs some sprucing up.
Stayed 1 night in Oct 2023

8/10 Good

Jamari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got engaged there so It was wonderful.
Stayed 2 nights in Sep 2023
Response from Becky on Sep 28, 2023
Congratulations!

10/10 Excellent

Cymi

Liked: Cleanliness, staff & service, room comfort
Comfortable place to make great memories!
We came from IL to a funeral and decided to stay with you because we got married in Ft Walton Beach and stayed there over 20 years ago (6/9/01 anniversary date) again. We have decided to make an annual trip to tour destination due to liking it so much and the sentimental value it has with us.
Stayed 1 night in Sep 2023
Response from Becky on Sep 27, 2023
Hey,I am sorry to hear about your loss but am glad you were able to find us where you stayed 20 years ago and make it more sentimental for you. We look forward to seeing you again soon!

2/10 Terrible

Carolyn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not maintained well. I would never stay there again. Breakfast Buffet not good. NO POOL TOWELS! Carpet in room dirty, sheets looked stained, ceiling was stained, ocean view included looking at a rusted roof and patio furniture was two different types of chairs that were not the same. Shower was dirty.
Stayed 3 nights in Sep 2023
Response from Becky on Sep 25, 2023
Thank you for your feedback. I will be sure to look into why there were no pool towels and have the team check the room out. Thank you so much for staying with us and we hope to see you again soon!

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Becky on Sep 27, 2023
Thank you!

8/10 Good

Rickie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have been better
Stayed 2 nights in Sep 2023
Response from Becky on Sep 27, 2023
Thank you!

6/10 Okay

Bobby

Traveled with family
Liked: Cleanliness, staff & service
The garden area was nice and clean and well laid out. The sheets on the bed were not the right size for the mattress.
Stayed 6 nights in Sep 2023
Response from Becky on Sep 27, 2023
Thank you for letting me know, i will go check that out, and yes we love our courtyard too! Hope to see you again soon!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
This trip was a most enjoyable one. Thanks to Four Points by Sheraton, and their staff...Everything was perfect...from the Beach, Pool, Food...Sat night entertainment...just everything about this place...Ft Walton Beach Fla...Four Points Sheraton...Yall Rock
Stayed 5 nights in Sep 2023
Response from Becky on Sep 28, 2023
I am so happy to hear you were able to enjoy your time! We hope you are able to come back soon for another great weekend!

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Sep 2023
Response from Becky on Sep 27, 2023
Thank you for your feedback!

10/10 Excellent

Aubrey, Plano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with nice beach. Close to destin and the airport.
Stayed 3 nights in Sep 2023
Response from Becky on Sep 28, 2023
Thank you for the feedback!

2/10 Terrible

Charles

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This was a Sheraton property, yet it had the quality of a Motel 6. I arrived early for checkin, but was told nothing was available, check back later. When I drove up, I noticed that there was hardly anyone there. Almost abandoned. When I came back at 4 for checkin, I was given a room key. This was fine. When I went to the room, the quality inside was disappointing. But, I was going to go with it. I turned on the TV and got nothing but snow, and analog. I went to front desk and told the girl about it. She just simply shrugged her shoulders in an - Oh well - manner. I asked for another room, and she said there were no more. Again, I could see from parking lot, it was not near capacity. The lot was only 1/3 full at best. She said she would send maintenance. I asked how long as I didn't want to wait all night for maintenance. She said she had already contacted him and he was on the way. Maybe five minutes. So I went back to the room and waited over 45 minutes. I went back to the desk. The girl said the same thing. Then started making excuses that he probably got detained at another room. I simply asked for a cancellation, which she did. Now, it is past 6 p.m. in Destin and I have no where to go. Thank you. Thanks alot.

4/10 Poor

Liberato

Disliked: Cleanliness, property conditions & facilities, room comfort
older hotel and it show it
The hotel is older and the up keep has stopped but they stll charge top dollar. they email me back that it will be renovated at the end of year.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. Plan on coming back again
Stayed 4 nights in Sep 2023

8/10 Good

Raymond

Stayed 2 nights in Sep 2023

2/10 Terrible

scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at hotel and was given key to room. Carried luggage to room, key opened the door sort of. The lock opened but the safety latch inside the room kept us from opening the door. So we carried bags back down to front desk to let them know what happened. To the night manger Ariels credit she moved us to a suite since there were no other rooms available. That was a nice gesture for sure but, toilet ran constantly and the shower had little if any water pressure. Being in a suite there were 2 tv’s but only one worked. The complimentary coffee maker had parts missing so we called the front desk twice to ask for another. We had to take defective coffee maker down the next day and give to the nice lady and the front desk before we had it replaced the next night. So we stayed in the suite for 3 nights but had to move out for our 4th night to a standard ocean front room. It was fine but the tv didnt work in this room either. To there credit they did send maintenance to fix it and had it done when we got back to the room hours later. After arriving back to the room about 10pm we hit the hay for our last night. But then my wife turned on the light in the bathroom to see a large roach in the sink!! Being that late and the last night we toughed it out and left early the next day. When arriving at the airport we saw a couple who had the room next to ours, they asked about our stay and it appears they had the same roach problem. Needless to say stay away from this property.
Stayed 4 nights in Sep 2023

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Zlatko

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023