Exterior

Reviews of Holiday Inn Express Cardiff Airport, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 344 out of 849 reviews" "
Rating 8 - Good. 335 out of 849 reviews" "
Rating 6 - Okay. 108 out of 849 reviews" "
Rating 4 - Poor. 41 out of 849 reviews" "
Rating 2 - Terrible. 21 out of 849 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

John

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel an staff were really friendly, food was good would highly recommended
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020

8/10 Good

A.Akers, Newport

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with the staff who were on duty. They were very busy during the breakfast service but dealt with demand with very calm manner and always maintaining grace under pressure. Rooms were very clean and room service staff were usually close by fir extra towels.
Stayed 2 nights in Aug 2020

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short family trip
Myself and the 3 children stayed here while visiting family in Barry, we usually stay with family but due to the current climate wanted to stay separately. The hotel was clean and the staff were very friendly. The restaurant had only just opened after restrictions lifted and they did the best to serve breakfast while maintaining social distance. The hotel is basic but that is the ‘express’ brand of Holiday Inn. All in I would recommend for a clean, affordable, short stay.
Stayed 2 nights in Aug 2020

8/10 Good

Kirstie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Holiday inn
Rooms can be very hot, as the windows are triple glazed, reception tried to resolve this problem trying to help keep room call. Otherwise excellent stay
Stayed 1 night in Aug 2020

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

F

Stayed 3 nights in Jun 2020

8/10 Good

F

Stayed 2 nights in May 2020

8/10 Good

Samuel

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was perfect as is / initially this wasn’t a part of the honeymoon, but once I added it, the stress of car rental returns and getting to the airport at 6am went away / staff was wonderful
Stayed 1 night in Mar 2020

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

DEREK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over for business. Good hotel . Room good ( but cold ) Breakfast excellent. WiFi good .
Stayed 1 night in Feb 2020

10/10 Excellent

Josi, USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for an early morning flight. 👍
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Receptionist yesterday morning and this morning was good & helpful. Room ok, but basic. Breakfast this morning - not much food choices, all help yourself. No-one to even check you were staying in the hotel.
Stayed 1 night in Feb 2020

10/10 Excellent

Janet, Praa sands cornwall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy excrllent and helpful staff from check in to check out.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and room quality. Very helpful and friendly staff. Good quality breakfast. The only criticism was the loud hum of the air conditioning which continues through the night
Stayed 1 night in Feb 2020

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent 10 out of 10 for everything but Ashley was the best made us so welcome
Stayed 1 night in Feb 2020

8/10 Good

Syed

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Raza in Cardif Airport
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient ideal for an overnight stay. Very clean and comfortable.
Stayed 1 night in Feb 2020

8/10 Good

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very friendly and helpful.
Stayed 1 night in Jan 2020

2/10 Terrible

Disappointed, Olympia, WA

Disliked: Amenities, property conditions & facilities
Hallways are messy. I had to leave at 4 a.m due to early flt. They promised me a good continental breakfast. All I got to eat was plain yogurt. Not even a decent cup of coffee was provided
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for six nations as free bus just a few minutes away at airport. Staff very friendly thank you for a lovely weekend
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Very good breakfast. Great value. Good parking.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting there was tricky due to the postcode and added some stress to a long journey!
Stayed 1 night in Jan 2020

6/10 Okay

Nicola

Disliked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for airport convenience. Shuttle service both ways. Friendly staff. Decent cafe and free breakfast starting at 4:00 am.
Stayed 2 nights in Jan 2020

10/10 Excellent

JosiM, Chattanooga, TN. USA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Quiet & clean. Perfect for the night before trans-Atlantic travel. 👍
Stayed 1 night in Jan 2020

10/10 Excellent

Cathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff
If I ever want to stay near Cardiff in the future, this is the place I would choose (30 mins by bus/train to city center). I stayed 3 nights at this hotel recently with my friend who was visiting from America, I have nothing negative to say about my stay here. It was absolutely perfect! The staff were the friendliest and most helpful I have ever encountered when staying at other hotels. They are a wonderful representation of the company. Thank you all so much.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but are undergoing a full referbishment through out this year ideal for us to come and visit our daughter who lives in rhoose coming all the way up from cornwall we wanted to be as close as possible to save traveling too far to see her.
Stayed 2 nights in Jan 2020

6/10 Okay

sylvia

disappointed!!!
had to pay extra to park
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming, the room was comfortable
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was amazing, from friendliness of staff to services including transport to the airport.
Stayed 1 night in Jan 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable and quiet rooms. Very friendly staff.
Stayed 2 nights in Jan 2020

10/10 Excellent

Dave

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
It was very clean. My kids said the staff weren’t friendly. Wasn’t my opinion but It’s true that it can be improved
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Maz1982

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
the check in was easy and Paula made us feel very welcome. Didn't like the catering staff shouting because we didn't want too much water in our porridge an there was some spillage of water, we were happy to clean this up has we been given the opportunity but the catering staff was determine to make her point this a focal point. not a very professional approach to deal with customer.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff on reception was amazing.
Stayed 5 nights in Dec 2019

10/10 Excellent

Baden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Great Hotel and Staff
This was our first stay at this Hotel. We were a bit apprehensive but from the moment we entered the hotel the staff were absolutely brilliant!! What a pleasure professional polite and really helpful could not do enough for us. Even the lady driving the shuttle bus was very helpful polite and informative. What a pleasure!!!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked a bedroom for 3 and given 1 for 2 people, then regiven one for 3, go to the room and it was literally upside down, then helpful reception guy, went and prepared a third room for us but apart from the bedsheets the bathroom etc wasnt cleaned from the last stay and it wasnt a good experience. The reception person gave us a welcome drink and atleast tried to sort it out and that was the only plus point
Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here as part of a trip to visit friends in Cardiff. Lovely little hotel, all the staff were so friendly and made myself and my 3 year old son welcome. I even contacted the hotel the night the night before to request a runway view for us to watch the planes. Ashley was so happy to help and allocated up room 306...perfect. the breakfast was basic, but hot. We will definitely use this hotel again.
Stayed 1 night in Dec 2019

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Metro, Maryland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and staff efficient. Everything that was scheduled ran on time. A very friendly place!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
A restricted menu in the restaurant. 3 items on the desert menu, 2 of those were out of stock. They did much better with the breakfast. Room was comfortable. ith a bit of effort this could be a great hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
we found it to be very clean and comfortable, also very close to the check in lounge at the airport, and the courtesy bus took just a couple of min's to get us there, this hotel was also great value for money you get the room, breakfast,and park your car while on hols all included in the price. told my mates down the pub now they are all using it for there hols Roger, Newport monmouthshire
Stayed 1 night in Dec 2019