Exterior

Reviews of Holiday Inn Express Stafford, an IHG Hotel

3 out of 5
Holiday Inn Express Stafford, an IHG Hotel
Acton Court, Acton Gate, Stafford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 1004 reviews" "
Rating 8 - Good. 377 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 8 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Russell

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would use again breakfast was nice with options for cooked or cereal very relaxing atmosphere rooms nice and clean
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Russell, thanks for taking the time to review our hotel! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming.. only slight glitch was we couldn't get the heating to work in our room but it wasnt any bother really as we were lovely and cosy under the duvet!!
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Wow, 5-stars! Thanks so much, Fiona. We're glad you got a warm welcome from the team! We hope to welcome you back and All the best, David - Hotel Operations Manager.

6/10 Okay

Minchul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Hi Minchul, thanks for the rating. We hope to welcome to back and All the best, David - Hotel Operations Manager.

6/10 Okay

David

Business traveler
Disliked: Cleanliness
Average holiday inn express. Noisy, the building was tired, room not all that clean, cracked tiles in the bathroom. Breakfast Just what you expect from this chain. Overcooked bacon, tasteless scrambled egg, orange juice from a machine. Dreary.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Thanks for the review and feedback, David.We appreciate you taking the time to do so.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. It's unfortunate to read that you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,David

10/10 Excellent

Matt

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Mar 22, 2024
Thanks for your top marks, Matt.See you soon.Best wishes, David

8/10 Good

Elizabeth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one at Stafford holiday inn express couldn’t help you any more than they did
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 8, 2024
Thanks for the review and feedback, Elizabeth!We're so pleased to hear that you had a lovely stay.All the best,David

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The hotel was an affordable one night stay with breakfast to break up a long journey.
Stayed 1 night in Jan 2024
Response from HOM on Jan 29, 2024
Wow, 5-stars! Thanks so much, Paula. We appreciate the feedback and All the best, David - Hotel Operations Manager.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are accommodating and helpful,friendly as well.Would definitely recommend.
Stayed 3 nights in Dec 2023
Response from HOM on Jan 8, 2024
Wow, 5-stars! Thanks so much, Garry. Thanks for the recommendation and we hope to see you soon. All the best, David - Hotel Operations Manager.

10/10 Excellent

Mr T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Dec 2023
Response from HOM on Dec 22, 2023
Thanks for the 10/10 rating, Mr T. We hope to see you again and All the best, David - Hotel Operations Manager.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
For what we paid for this hotel including breakfast was excellent value. It is a budget hotel that offers comfortable and clean accommodation. Staff were welcoming and very hard working. Bed was extremely comfortable. Will stay again.
Stayed 3 nights in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the 10/10 rating, Pamela. We appreciate the feedback and All the best, David - Hotel Operations Manager.

8/10 Good

anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HOM on Dec 19, 2023
anthony, thanks for the amazing rating. We hope to welcome you back and All the best, David - Hotel Operations Manager.

2/10 Terrible

Adam

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is quite run down. The room had so many dirty marks up the walls it looked like a football team had done a full years worth of training sessions in there. The tv remote was absolutely vile. Sheets looked dirty and the bathroom had mould growing in various places and cracked tiles. Ventilation fan didn’t work. Black mould also growing around the window. Carpet had some dodgy looking stains. Felt dirty staying in there. The staff though were friendly and the breakfast was good. Overall run down room and massively overpriced for what it is. Put me off ever staying at one of these companies hotels ever again and would advise no one to stay there.
Stayed 1 night in Jul 2023
Response from HOM on Dec 8, 2023
Adam, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, David - Hotel Operations Manager.

8/10 Good

Carley

Stayed 1 night in Nov 2023
Response from HOM on Dec 8, 2023
Carley, thanks for the amazing rating. We hope to see you again and All the best, David - Hotel Operations Manager.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop Over
Great value for money, great staff
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 1, 2023
Thanks for your positive comments, David.See you soon.Best wishes, David

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay in a comfortable bed. Staff were very polie and accommodating. Breakfast was excellent. One tiny little winge, no sockets near the mirrors formy partner to use her hair straighteners.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 1, 2023
John, thanks for the amazing review.We hope your next stay is just around the corner.All the best, David -

6/10 Okay

Bobby

Stayed 1 night in Nov 2023
Response from HOM on Dec 19, 2023
Hi Bobby, thanks for the rating. We hope to see you again and All the best, David - Hotel Operations Manager.

8/10 Good

christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and good value for money. Very clean and good breakfast. The only thing we didn’t like was the poor lighting in the bedroom making it difficult to read
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Dec 1, 2023
Thanks for your kind words, Christine!All the best, David -

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find quick check in with friendly staff. Clean and tidy very quiet nice room and good beds
Stayed 1 night in Oct 2023
Response from HOM on Oct 23, 2023
Thanks for the 5/5 rating, John. We highly appreciate your feedback and we hope to welcome you back soon. All the best, - Hotel Operations Manager.

8/10 Good

Calum

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot for just off the M6
Staff were great, its just looking a bit tired... But its right next to motorway (far enough away to be quiet though)... S cannot complain, theres a Pub opposite and a McDonalds for Breakfast...
Stayed 1 night in Oct 2023
Response from HOM on Oct 23, 2023
Calum, thanks for your review of our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.

8/10 Good

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all not bad.
Stayed 1 night in Oct 2023
Response from HOM on Oct 17, 2023
Omar, thanks for the amazing rating. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Abigail

Stayed 1 night in Oct 2023
Response from HOM on Oct 13, 2023
Thanks for the perfect rating, Abigail. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service
Staff pleasant and efficient and property generally good. Tidy and clean but only good for short stays as very little hanging space and no drawer space.
Stayed 2 nights in Sep 2023
Response from HOM on Oct 2, 2023
Carol, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Joan. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Joan. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault the hotel at all. Used it as a stopover on a long journey and it was first class
Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the 5/5 rating, Linda. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HOM on Sep 27, 2023
Thanks for the perfect rating, Maria. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and efficient and friendly staff. We had room 109 and the smoking area outside entrance was a problem as we had to keep our window closed due to smoke drifting in. Please consider re-siting the smoking area, maybe to the side of the building.
Stayed 1 night in Sep 2023
Response from HOM on Sep 25, 2023
Clive, thanks for your feedback. We're thrilled to hear you had a pleasant stay. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.

6/10 Okay

Sarah

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from HOM on Sep 22, 2023
Sarah, thanks for your feedback. Please feel free to drop us a message so we can know any improvements to make. All the best, - Hotel Operations Manager.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on Sep 19, 2023
Thanks for the perfect rating, Casey. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
it was overall ok but the room smelt of feet and the pull out bed was leaning backwards when you slept on it l
Stayed 1 night in Sep 2023
Response from HOM on Sep 19, 2023
Hi, thanks for the amazing rating. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from HOM on Sep 18, 2023
David, thanks for your feedback. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Hotel Operations Manager.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from HOM on Sep 18, 2023
Paul, thanks for your feedback. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Hotel Operations Manager.

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great location, staff were amazing , breakfast was lovely, only downside was the lack of air con, the room was far too warm for summer
Stayed 1 night in Sep 2023
Response from HOM on Sep 15, 2023
michelle, thanks for taking the time to leave a review. We highly appreciate the perfect rating and we hope to see you soon. All the best, Hotel Operations Manager.

6/10 Okay

Hayley

Stayed 1 night in Sep 2023
Response from HOM on Sep 13, 2023
Hayley, thanks for the amazing rating. We hope to see you again and All the best, Emma - Hotel Operations Manager.

10/10 Excellent

Graeme

Stayed 1 night in Sep 2023
Response from HOM on Sep 13, 2023
Graeme, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.

2/10 Terrible

Jason, Tunnel Hill

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very very hot room, hard uncomfortable bed and very poor breakfast. We opened our window to try to get some air, but the smell of the neighboring McDonald's was overpowering.
Stayed 1 night in Sep 2023
Response from HOM on Sep 12, 2023
Jason, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Emma - Hotel Operations Manager.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what I would term as a very good basic motel , highly recommend if you want something with no frills at a reasonable price.
Stayed 3 nights in Sep 2023
Response from HOM on Sep 11, 2023
Paul, thanks for your review of our hotel. Thank you for the positive feedback and recommendation. We hope to welcome you back soon and All the best, Emma - Hotel Operations Manager.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on Sep 6, 2023
John, thanks for your feedback. We highly appreciate the perfect rating and hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely hotel and excellent fresh breakfast
Stayed 1 night in Aug 2023
Response from HOM on Sep 6, 2023
Hi, thanks for reviewing your recent stay. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from HOM on Sep 12, 2023
Wow, 5-stars! Thanks so much, Robert. We hope to see you soon and All the best, Emma - Hotel Operations Manager.

10/10 Excellent

George

Traveled with family
Excellent staff ,friendly attentive and professional saturday staff on my arrival 19/08 were brilliant
Stayed 1 night in Aug 2023
Response from HOM on Aug 21, 2023
George, thanks for the amazing rating. We're committed to delivering a great experience to our guests and are happy to see you were impressed by the service you received. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Lovely warm and friendly staff. Very dog friendly. Staff are brilliant made our stay very enjoyable.
Stayed 2 nights in Aug 2023
Response from HOM on Aug 17, 2023
Jon, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.

10/10 Excellent

Claire

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alton towers stay
Great comfortable stay for a stop over after a busy day at Alton towers. Comfy beds, quiet room with drink and snacks available at reception for the kids to take to the room. Also coffee to go which was very good. Great breakfast to fill up on ready for another day.
Stayed 1 night in Aug 2023
Response from HOM on Aug 15, 2023
Claire, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.

8/10 Good

David, FARNHAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fan on in the room so nice and cool on arrival. comfy bed Clean room nice toiletries TV remote not in working order but quickly resolved by reception staff Enjoyed the breakfast all in all very good value for money
Stayed 1 night in Aug 2023
Response from HOM on Aug 14, 2023
David, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

6/10 Okay

Rebecca, Southampton

Traveled with partner
Liked: Staff & service
Good breakfast, room smelt of pets. Check in was good.
Stayed 1 night in Aug 2023
Response from HOM on Aug 14, 2023
Rebecca, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

8/10 Good

Amit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
116 room was having no iron and we had bit trouble but rest of it was good.
Stayed 1 night in Aug 2023
Response from HOM on Aug 14, 2023
Amit, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

8/10 Good

Adebola

Stayed 5 nights in Jul 2023
Response from HOM on Aug 24, 2023
Adebola, thanks for your review of our hotel. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HOM on Aug 4, 2023
Brian, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

6/10 Okay

Nigel

Stayed 1 night in Jul 2023
Response from HOM on Aug 4, 2023
Nigel, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
a very pleasant hotel; very clean, good breakfast and a good room with a comfortable bed
Stayed 1 night in Jul 2023
Response from HOM on Jul 26, 2023
Eileen, thanks for your review of our hotel.We're thrilled to hear you had a pleasant stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.