Indoor pool

Reviews of Sleep Inn

2.5 out of 5
Sleep Inn
75 Inn Keepers Ln, Buffalo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1008 reviews" "
Rating 8 - Good. 338 out of 1008 reviews" "
Rating 6 - Okay. 94 out of 1008 reviews" "
Rating 4 - Poor. 42 out of 1008 reviews" "
Rating 2 - Terrible. 22 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from j on Mar 25, 2024
Dear Duane,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Christina, Warnerville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, nice breakfast and friendly staff
Stayed 1 night in Mar 2024
Response from j on Mar 25, 2024
Dear Christina,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, all the basic amenities. Pool was good, enjoyed the hot tub! Breakfast was OK, but coffee was very poor quality.
Stayed 2 nights in Mar 2024
Response from j on Mar 22, 2024
Dear Brian,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Laurie

Liked: Staff & service, property conditions & facilities
Stayed in this Sleep Inn while waiting for replacement for dead furnace. It was such a lovely surprise, a little gem in the suburbs of Buffalo. Includes a large (working) hot tub and pool, workout room, and hot breakfast. Rooms are clean, comfortable, and tastefully decorated. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Sleep Inn on Mar 21, 2024
LaurieThank you for taking the time to review your stay with us. We look forward to your next getaway visit.

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean
Stayed 2 nights in Mar 2024
Response from Sleep Inn on Mar 20, 2024
AlexandraThank you for taking the time to review your stay with us. We look forward to seeing you again.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the SUNY Buffalo Campus. Clean, very friendly and helpful staff..
Stayed 2 nights in Feb 2024
Response from Toby on Mar 19, 2024
We were happy to have you stay with us.Thanks for the kind words.Staff

8/10 Good

Julie

Liked: Cleanliness, staff & service
Pleasant staff, convenient location. Room is clean and quiet.
Stayed 1 night in Mar 2024
Response from Sleep Inn on Mar 18, 2024
JulieThank you for taking the time to review your recent stay with us. We look forward to seeing you again.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, buffet breakfast and the overall vibe.
Stayed 1 night in Mar 2024
Response from Sleep Inn on Mar 16, 2024
MichelleWe are happy you enjoyed your stay with us. We look forward to seeing you next time you are in the area.

10/10 Excellent

shaoji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sleep Inn on Mar 16, 2024
ShaojiThank you for taking the time to review your stay with us. We are happy to hear you enjoyed your stay. We look forward to seeing you next time you are in the area.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot! Great value
Stayed 1 night in Mar 2024
Response from Sleep Inn on Mar 16, 2024
MarkWe are happy to hear you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

ryan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
I love the staff completely they made it worth the stay and I'm so happy they work with me but it's a two-star hotel with $100 price tag every night I don't think that's fair. 63$ a night at least. I guarantee people would stay for a week and be completely happy so that means more money would come in but overall I had a beautiful stay.
Stayed 1 night in Mar 2024
Response from j on Mar 13, 2024
Dear Ryan,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Rasheed

Liked: Cleanliness, staff & service, property conditions & facilities
Great and amazing stay.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 11, 2024
Thank you for taking the time to review your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ed

Decent overnight stay. Pool chlorine hurt my eyes
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 11, 2024
Thank you for taking the time to review your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sumaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean affordable stay. Would come back
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 11, 2024
Thank you for taking the time to review your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackie at the desk was amazing.
Stayed 2 nights in Mar 2024
Response from j on Mar 13, 2024
Dear Stephanie,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom too close to the bed to lack a door, but solid value.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 11, 2024
Dear Michael, thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ryan

Stayed 2 nights in Mar 2024
Response from j on Mar 25, 2024
Dear Ryan,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Nancy Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Mar 2024
Response from Front Deskl on Mar 3, 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again.

6/10 Okay

Melissa

Traveled with family and small children
Check in process took forever as only 1 person was working. However, she was very friendly. Pool area had no towels. Room smelled like smoke. Area around hotel was dilapidated. But you get what you pay for. Stay included free parking and breakfast and use of the warm pool and hot tub.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 3, 2024
Thank you for taking the time to review your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Hunter

Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel for the price
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 3, 2024
Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent. Very clean and cute rooms. It is evident that the staff takes pride in their jobs and the hotel. Also, great location to the outlets, great breakfast, front desk woman who checked us in was excellent, and pool and hot tub perfect. Will stay there again next time we are in Buffalo.
Stayed 1 night in Feb 2024
Response from j on Mar 5, 2024
Dear Pamela,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 28, 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

deanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean comfortable rooms great places to eat near by
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Dear Deanne, thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Front Desk Team

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 25, 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Jodi

Stayed 1 night in Feb 2024
Response from Sleep Inn on Mar 20, 2024
JodiThank you for taking the time to review your stay with us. We look forward to seeing you again.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kind regards, Front Desk Team on Feb 25, 2024
Dear Elisa, feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Rae-Lynne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and workers were extremely sketchy
Stayed 1 night in Feb 2024
Response from j on Feb 22, 2024
Dear Rae-LynneThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sleep Inn

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location to my son while visiting
Stayed 2 nights in Feb 2024
Response from j on Feb 20, 2024
Dear Hope,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Friendly staff. Well run, clean hotel close to lots of good shopping.
Stayed 2 nights in Feb 2024
Response from j on Feb 20, 2024
Dear Elizabeth,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn

10/10 Excellent

Jose, Wheling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. We were very satisfied with our booking.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 17, 2024
Dear Jose, feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the hotel was located close to grocery stores and shopping centers. What I didn't like was plastic utensils, and paper cups, and dishes.
Stayed 7 nights in Jan 2024
Response from Toby on Jan 30, 2024
Thanks for your response and 5 out of 5.We do have to use what Choice Hotels requires, sorry.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable, the staff excellent, always ready to help, the complimentary breakfast was very good. Definitely would stay again!
Stayed 1 night in Jan 2024
Response from j on Jan 30, 2024
Dear Carol,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 2 nights in Oct 2023
Response from Toby on Jan 10, 2024
Thanks so much for you review Francesco.We are happy to hear that you enjoyed your stay with us.Please come back again soon!

10/10 Excellent

Allison

Stayed 2 nights in Jan 2024
Response from Toby on Jan 30, 2024
Thanks for your positive review, Allison

8/10 Good

Lisa Ann

Stayed 1 night in Jan 2024
Response from j on Jan 30, 2024
Lisa Ann,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn

10/10 Excellent

John, Campania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating (pun intended). Very friendly, easy to talk to, The decoration photographs in the rooms are very good. I'm a Black and White Photographer and was impressed. The ginger bread houses were a warm decoration for the season
Stayed 6 nights in Dec 2023
Response from j on Jan 3, 2024
Dear John,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

8/10 Good

Robert, Ajax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located very central to varied dining options (Olive Garden, Denny's, IHOP) and close to major Hwys. The hotel indoor pool and whirlpool are quite nice for their size. The TV reception is excellent with numerous movie channel options. Parking is in abundance at the front, side and rear of the hotel. Staff are very helpful and accommodating even when attempting to deal with troublesome guests.
Stayed 2 nights in Dec 2023
Response from j on Feb 8, 2024
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind Regards,Sleep Inn

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and nice hotel for our trip to visit my family in Michigan. II would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Sleep Inn on Jan 4, 2024
StephanieWe are happy to hear you enjoyed your stay with us. We look forward to seeing you again.Front Desk

8/10 Good

Tammy

Stayed 3 nights in Dec 2023
Response from j on Jan 3, 2024
Dear Tammy,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

LIZMARIE

Liked: Property conditions & facilities
Was clean and quiet
Stayed 2 nights in Dec 2023
Response from Sleep Inn on Jan 4, 2024
LIZMARIEThank you for reviewing your recent stay with us. We are happy to hear that you enjoyed your time here. We look forward to seeing you again.

8/10 Good

Asenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from j on Jan 1, 2024
Dear Asenneth,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn

10/10 Excellent

Diana

Stayed 2 nights in Dec 2023
Response from j on Jan 1, 2024
Dear Diana,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

2/10 Terrible

Alysha

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from j on Jan 1, 2024
Dear Alysha,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

8/10 Good

HANNAH

Stayed 3 nights in Dec 2023
Response from j on Jan 30, 2024
Dear Hannah,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, all aspects of our stay very good, will stay again on my next road trip to the area.
Stayed 2 nights in Dec 2023
Response from j on Jan 1, 2024
Dear Gordon,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

sean

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from j on Feb 8, 2024
Dear Sean, Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sleep Inn

6/10 Okay

Isabelilia, Scarborough

Traveled with partner
Liked: Staff & service
Some of the guess dont know courtesy to others. So loud.late at night on hallway.
Stayed 1 night in Dec 2023
Response from Toby on Dec 29, 2023
Thank you for your response. We are open to your suggestions.

10/10 Excellent

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience
Stayed 1 night in Dec 2023
Response from j on Jan 1, 2024
Dear Salman,Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good staff. One small issue and was taken care of immediately!! Pool was warm!!!
Stayed 3 nights in Dec 2023
Response from j on Jan 1, 2024
Dear JacobThank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn

10/10 Excellent

Denise, Houghton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite pleased with this property. My understanding is that the property is not a new build, but it obviously has been completely renovated. I’ve been to properties where “renovations” amounted to not much more than a slopped on coat of paint and old nasty carpet replaced with cheap vinyl flooring. That is not the case here. Whoever owns/manages this property really cares about the product they want to provide. Linens & towels were of good quality and very clean and white. Staff were all very nice and although we had other plans for breakfast, they did offer a very nice breakfast that I believe we would have enjoyed as well. One word of caution concerns the bed offering. A room that offers two double beds is truly DOUBLE beds, not queen. I wrongly assumed that they might actually be queens which were being called double. In my opinion, a double is perfectly fine for one adult, but unless you really like to snuggle with your bed mate, a double is too close for comfort. For my husband and I, who normally share a king bed, this was not ideal. Not the hotel’s fault whatsoever as they were perfectly clear that the room contained 2 double beds. Other than choosing a differently appointed room, we would definitely stay here again.
Stayed 1 night in Dec 2023
Response from j on Jan 1, 2024
Dear Denisse,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind Regards,Sleep Inn