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Reviews of Radisson Hotel Vancouver Airport

4 out of 5
Radisson Hotel Vancouver Airport
8181 Cambie Rd, Richmond, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 677 out of 1450 reviews" "
Rating 8 - Good. 441 out of 1450 reviews" "
Rating 6 - Okay. 201 out of 1450 reviews" "
Rating 4 - Poor. 78 out of 1450 reviews" "
Rating 2 - Terrible. 53 out of 1450 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

alaine, Miamisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant excellent. Staff friendly and helpful at desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Hungfai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a convenient place in transit at the airport
Stayed 1 night in Apr 2024
Response from Sincerely, Ekam Kaur, Manager on Duty on Apr 16, 2024
Hello Hungfai,Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us and that you found our Airport transportation convenient. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karam on Apr 18, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

Helen

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of the hotel nearby shops and restaurants. The down side is that from our hotel room it was quite loud with airplanes, birds and cars driving by.
Stayed 1 night in Apr 2024
Response from Patti on Apr 14, 2024
Thank you for your feedback. We are happy you enjoyed your stay with us and the convenience of the location. We apologize for the noise, however, being an airport hotel, there are often planes that fly overhead. Next time you book with us, please call us in advance to assign you a room away from the street. We hope to welcome you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient choice for an overnight near the airport
Stayed 1 night in Apr 2024
Response from Patti on Apr 14, 2024
Thank you for your review. We appreciate your feedback. We are delighted that you enjoyed your stay with us. We hope to see you again on a future visit.Sincerely, Patti Crocker Manager on Duty

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fantastic…they go above and beyond.
Stayed 1 night in Apr 2024
Response from Patti on Apr 13, 2024
Thank you for your review. We appreciate your feedback. We are delighted that you enjoyed your stay with us. We are very happy that our staff went above and beyond for you. We look forward to welcoming you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

8/10 Good

Cindy, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If parking is free then i think the hotel rate would be more reasonable.
Stayed 1 night in Apr 2024
Response from Karam on Apr 10, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. We appreciate your concern about parking. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Ai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karam on Apr 10, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
The Radisson Vancouver Airport Hotel Very convenient, comfortable and close to airport. Checking in was very personable, friendly and very professional. Accommodated my request for a late check out. and a room on the quiet side of the hotel Had lunch at the restaurant, tasty salad with grilled chicken. Best of all was the remarkable friendly attentive service from Susan and her colleague. Something of a lost art these days refreshing ! Great job to all concerned
Stayed 1 night in Apr 2024
Response from Sincerely, Ekam Kaur, Manager on Duty on Apr 9, 2024
Hello Barb,Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with our convenient location, comfortable accommodations, and our staff welcoming and professional. We're delighted that you enjoyed your interactions with our team, and we're pleased to hear that they made your stay memorable.We're also glad that we could accommodate your request for a late check-out and provide you with a room on the quieter side of the hotel to ensure a peaceful stay.Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.

8/10 Good

Hua

Stayed 1 night in Feb 2024
Response from Karam on Apr 10, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Great!
Stayed 1 night in Mar 2024
Response from Sincerely, Ekam Kaur, Manager on Duty on Apr 9, 2024
Hello Leslie,Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.

10/10 Excellent

Hau

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Patti on Apr 8, 2024
Thank you for your feedback. We are really happy that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

10/10 Excellent

Bojan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for a short transit!
Stayed 1 night in Apr 2024
Response from Patti on Apr 8, 2024
Thank you for your review. We really appreciate your feedback. We are very happy that you enjoyed your stay with us. We hope to welcome you back in the future.Sincerely, Patti Crocker Manager on Duty

8/10 Good

Himani

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is not updated, the rooms were old looking and the mattress and pillows are not up to mark. The staff is friendly and supportive
Stayed 1 night in Apr 2024
Response from Karam on Apr 6, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with our friendly and supportive staff. Please accept my apologies for the mattress and pillows. Thank you for staying with us and we look forward to welcoming you back on your next visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karam on Apr 6, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

6/10 Okay

Wah sun

Stayed 7 nights in Mar 2024
Response from Karam on Apr 6, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

guodong

Traveled with family
Liked: Staff & service, amenities
Good location and service, but old buildings and one elevator was not working. Need improve!
Stayed 3 nights in Mar 2024
Response from Patti on Apr 4, 2024
Thank you for your feedback. We really appreciate it. We are happy that you enjoyed our service and location. We apologize for the inconvenience of one elevator not working. We are working with Otis Elevators at this time to have it fixed as soon as possible. We look forward to welcoming you back on your next visit.Sincerely, Patti Crocker Manager on Duty

4/10 Poor

Emile

Disliked: Amenities, property conditions & facilities
Old hotel. Expensive. Only advantage is proximity to airport.
Stayed 1 night in Mar 2024
Response from Karam on Apr 6, 2024
Thank you for taking the time to share your feedback and please accept our apologies if you felt that the hotel is old. We hope you let our team know during your stay so we can do our best to ensure your satisfaction and make it right for you. Thank you for staying with us and we hope to welcome you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Clint

Stayed 1 night in Mar 2024
Response from Karam on Apr 6, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice mall right across the street, the staff are helpful. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Patti on Apr 4, 2024
Thank you for your feedback. We really appreciate it. We are very happy that you enjoyed your stay with our helpful staff and location. We look forward to seeing you again on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

4/10 Poor

Hung

Traveled with partner
Liked: Cleanliness, amenities
they charge # 25 bucks for parking no good
Stayed 1 night in Mar 2024
Response from Karam on Apr 2, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Parking charge information is available in our hotel amenities section on Expedia. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Mirza

Liked: Cleanliness, amenities
I booked my flight, rental car and hotel by expedia and it was awesome experience. Everything went very smoothly and we got the best possible prices
Stayed 1 night in Mar 2024
Response from Karam on Apr 2, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
I was dissatisfied and disappointed how staff handled our first room hair on bed no proper coverage for bed bugs smelled glasses outside room by door then moved us to another room filthy glasses hair in bathtub on comforter and no proper bed bug protection again phone didn’t work again no real way to handle it from employee left me unsatisfied! Would not recommend false advertisement from lobby beautiful not at all represented the rooms false advertisement
Stayed 1 night in Mar 2024
Response from Garrett on Apr 1, 2024
Thank you for taking the time to share your feedback and we are sorry we did not meet your expectations. The uncleanliness of the rooms and is not acceptable to us and we are following up with our team in regards to this. We had hoped, if we were not able to address your concerns, you took the time to speak with one of our Managers so we could try to do our best for you. We have recently seen a change in standards for bed bug protectors. While the protectors are not mandatory, we are working to budget for replacement protectors which are extremely expensive. That said, it has been a very long time since we have had an occurrence of bed bugs and our teams are trained on what to look for and how to handle if and when something should be brought into the Hotel. We realize a good first impression is important and we know we did not measure up. We hope we will be able to welcome you back on a future visit so we may be able to exceed your expectations.Sincerely,Garrett RalstonFront Office Manager

6/10 Okay

Yan Yan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karam on Apr 2, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Free upgrade, thank you!
Stayed 1 night in Mar 2024
Response from Patti on Apr 4, 2024
Thank you. We really appreciate your feedback. We are very pleased that we were able to accommodate you with a complimentary upgrade. We look forward to welcoming you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

8/10 Good

Heidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Richmond. Surrounded with different mall and restaurants.
Stayed 1 night in Mar 2024
Response from Karam on Mar 30, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

Kit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience since last time visit
Stayed 2 nights in Mar 2024
Response from Patti on Mar 28, 2024
We appreciate your feedback and are very happy that you enjoyed your stay with us. We look forward to welcoming you back next time you visit the area.Sincerely, Patti Crocker Manager on Duty

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location are excellent
Stayed 7 nights in Mar 2024
Response from Karam on Mar 26, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Rong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room,good location,reasonable price
Stayed 2 nights in Mar 2024
Response from Karam on Mar 26, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with our hotel nice room, good location and reasonable price. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

ALFREDO

Traveled with family
Liked: Staff & service
Very friendly staff
Stayed 1 night in Mar 2024
Response from Patti on Mar 25, 2024
Thank you for your feedback. We are happy that you had a great experience with our friendly staff. We go above and beyond to ensure our guests have a comfortable stay. We look forward to welcoming you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

6/10 Okay

Jasmine

Stayed 1 night in Mar 2024

6/10 Okay

Stefanie

The area around this hotel was loud at all hours of the day/night due to the rail tracks right outside. Airport shuttle was inconvenient, and they did not help with bags on the shuttle.
Stayed 1 night in Mar 2024
Response from Karam on Mar 24, 2024
Thank you for taking the time to share your feedback and we sincerely apologize for any inconvenience you experienced due to the noise from the nearby rail tracks as well as the inconvenience with our airport shuttle service.We understand that noise disturbances can significantly impact the quality of your stay, and we regret that this was the case during your time with us. I have made a note should you choose to provide us with another opportunity to welcome you to the hotel to accommodate you on the other side of the building. I think this should be much better. Regarding your experience with our airport shuttle service, we apologize for any inconvenience you encountered. Providing a convenient and seamless transportation experience is a priority for us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we will review our shuttle service procedures to ensure a smoother and more efficient process for our guests, including assistance with luggage.Thank you for staying with us and we hope to welcome you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient place for traveler, I had a great time there.
Stayed 1 night in Mar 2024
Response from Sincerely, Karamvir Khokhar Manager on Duty on Mar 24, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

Yuanting

Stayed 1 night in Mar 2024

8/10 Good

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, cleanliness in hallways pool needs a lot of work and windows etc. glass. Rooms are decent . Just a property that was probably a 4 needs minor upgrades and more frequent vacuum and cleaning. Also the convenience store needs to be either franchised out or removed. Never will make money there at those prices. Overall safe and good rooms but pricey for the food etc and parking . 3.8. because of the staff and the beds
Stayed 3 nights in Mar 2024
Response from Garrett on Mar 21, 2024
Thank you for taking the time to share your feedback. We are happy to read you enjoyed the services from our team and your stay with us overall. I appreciated you mentioning your concerns when I reached out to you, unfortunately, there was no follow-up in regards to any specifics for the cleanliness issues you were concerned with. We did review the general areas you advised of where necessary made corrections. We would have been happy to take care of any specific concerns to the best of our abilities so we could ensure your satisfaction while staying with us. Our room rates are priced based on the demand for accommodations in our area and also reflect the level of service the hotel provides. Our Lobby Shop has been doing well since it opened in January and it is operated by a company that provides this type of services for hotels and our guests. Thank you for staying with us and we hope to be able to welcome you back on a future visit so we may be able to exceed your expectations.Sincerely,Garrett RalstonFront Office Manager

10/10 Excellent

Jacek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a complete surprise it was very quiet and our suite was completely updated. We will stay here again
Stayed 1 night in Mar 2024
Response from Patti on Mar 22, 2024
Thank you for your positive feedback. We are very happy that you enjoyed your stay with us. We look forward to seeing you again on a future visit to the area.Sincerely, Patti Crocker Manager on Duty

10/10 Excellent

Dan

Stayed 1 night in Mar 2024
Response from Karam on Apr 10, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Joenar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for transportation
Stayed 1 night in Mar 2024
Response from Patti on Mar 22, 2024
Thank you for your feedback. We are very happy that you found the transportation convenient while you were here. We look forward to welcoming you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

8/10 Good

Jenette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Karam on Mar 26, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

Richard

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Used for an airport stay. Convenient.
Stayed 1 night in Mar 2024
Response from Karam on Mar 19, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with our nice and convenient property. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

4/10 Poor

Bob

Traveled with family
Disliked: Amenities
Brutal parking in parkade. Elevator not working so only 1 elevator works for the hotel. Hotel needs a major facelift. Old and dirty. Very expensive so price / value is out of wack.
Stayed 1 night in Mar 2024
Response from Garrett on Mar 18, 2024
Thank you for taking the time to share your feedback and we are disappointed we did not meet your expectations. We hope you took the time to speak with our team so we could do our best for you, especially in regards to the parking and anything that you may have felt was not clean enough. We have been challenged with one of our elevators and we are working with our elevator company to make the necessary repairs as quickly as possible in order to recertify the issue and return it back to service as quickly as possible. Unfortunately, it is taking much longer than anticipated. Thank you for choosing to stay with us and we hope to be able to welcome you back on a future visit to the area so we may be able to exceed your expectations.Sincerely,Garrett RalstonFront Office Manager

8/10 Good

Donnalee

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Karam on Mar 19, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Kenyonta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Karam on Mar 19, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Dorcas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff were excellent - bit far from the airport to be called an airport hotel, however shuttle was a bonus
Stayed 1 night in Mar 2024
Response from Patti on Mar 17, 2024
Thank you for the positive review. We are very happy that you enjoyed your stay with us. We welcome you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karam on Mar 19, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

8/10 Good

YUFANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its parking space is not convenient. When we returned to the hotel after dinner, we could not find a parking spot in the front of the hotel. We had to park our car in the blue zone of the fifth floor of a shopping center’s parking area. And there is no any obvious instructions for the blue zone. We spent additional 15 mins to park our car and go to the lobby of the hotel.
Stayed 1 night in Mar 2024
Response from Garrett on Mar 11, 2024
Thank you for taking the time to share your feedback and overall, we are happy to read you enjoyed your stay with us. The parkade that is mentioned is part of the President's Plaza, which the Hotel is located at and overnight parking is available in the parkade as noted as well as in front of the Hotel. We are disappointed the onsite parking was not convenient for your needs. Thank you for staying with us and we hope to be able to welcome you back on a future visit to the area.Sincerely,Garrett RalstonFront Office Manager

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
The best thing about this hotel is it’s location - close to many great restaurants and shopping! Overall the hotel is clean but the rooms look old and worn down. The bed sheets didn’t fit the mattresses so kept slipping off and the shower curtain was ripped in several places. A word of advice - if parking at the hotel, try to get a spot directly out front otherwise it’ll be a trek from the 5th level of the parkade to the lobby (no elevator so be prepared to take a few flights of stairs to the walkway that connects to the hotel). While it wasn’t a terrible stay, for this price point we have stayed at better.
Stayed 2 nights in Mar 2024
Response from Garrett on Mar 13, 2024
Thank you for taking the time to share your feedback and we are happy to read you like our location and it's perfect for your needs. We do apologize for the bed sheets not fitting properly as well as the torn shower curtain. That is not right in our rooms and we hope you let our team know so we could make it right for you during your stay. In the parkade for the President's Plaza, which we are a part of, there is an elevator in the office building that can be used to move between the 5th floor parking and the 2nd level where the walkway to the Hotel is. We hope you spoke with our team so we could assist with directions and loading/unloading in our short term parking in front of the Hotel. Thank you for choosing to stay with us and we hope to be able to welcome you back on a future trip so we may be able to exceed your expectations.Sincerely,Garrett RalstonFront Office Manager

10/10 Excellent

Daiva

Stayed 1 night in Mar 2024
Response from Karam on Apr 2, 2024
Thank you for sharing your recent experience at Radisson Hotel Vancouver Airport. We sincerely appreciate your feedback and are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back on a future visit to the area.Sincerely, Karamvir Khokhar Manager on Duty

10/10 Excellent

Janalee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good and close to airport
Stayed 1 night in Jan 2024
Response from Patti on Mar 8, 2024
Thank you for your positive review. We really appreciate your feedback. We are very happy to hear that you had a great experience with us. We look forward to welcoming you back on your next visit to the area.Sincerely, Patti Crocker Manager on Duty