Terrace/patio
Check availability

Reviews of Courtyard by Marriott Costa Mesa South Coast Metro

3 out of 5
Courtyard by Marriott Costa Mesa South Coast Metro
3002 S Harbor Blvd, Santa Ana, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1005 reviews" "
Rating 8 - Good. 318 out of 1005 reviews" "
Rating 6 - Okay. 91 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, gym was a little warm but all equipment worked.
Stayed 1 night in Apr 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, staff & service
Property is dated but parking was very convenient
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Thanks Dave. We are looking forward to our renovation!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, helpful staff. Clean room with plenty of space and views from the balcony.
Response from Hotel Manager on Apr 4, 2024
Ryan! Thank you so much. See you next time you're in the area.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Thank you, Antonio! So glad you enjoyed your stay.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Thanks Jen! We appreciate you staying with us.

10/10 Excellent

Ken

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 9, 2024
Thanks for staying!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
They need to secure the parking with a fence or security guard at night, too many homeless breaking into vehicles because of the location on harbor blvd….. staff was fantastic.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 9, 2024
Hi David,We do monitor our lot at night. Thanks for the staff compliment!!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff at check in. Room was spotless. Great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and clean
Stayed for just a quick overnight; but was very happy to see that they had good, quick customer service. The room was very clean and beds were comfortable. Would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Edwin Alberto Arias

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price!
Stayed 2 nights in Sep 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness
Stayed 1 night in Nov 2023

10/10 Excellent

Kaleb

Stayed 2 nights in Nov 2023

6/10 Okay

Minh

Stayed 1 night in Nov 2023

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Rocio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Thank you very much! Hope to see you again.

8/10 Good

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy check in.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Thank you for staying with us.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Thanks!

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful friendly staff.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Thank you!

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Julie Buettner on Nov 13, 2023
Thank you.

2/10 Terrible

Joel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel charges a parking fee and does not disclose the information when booking the hotel. Hidden additional charges per night for parking should be included into fee when first booking. Hiding the parking charge should be deemed at false advertising for the total amount to stay at this hotel. They only inform you when after you pay for your room. Paying to park $20-$40 extra per night adds up so you might want to look into a higher class hotel with free parking for the same price.
Response from Hotel Manager on Nov 7, 2023
Our parking fees are posted on every booking sight. I'm sorry you didn't see them. We do not fold it in to the room rate, as everyone does not have a car. Our current fee is 15 per space per night. That price is also noted on the parking pass at check in.

8/10 Good

Clifford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is they changed our room and they gave us some room that didn't have all the amenities in it we wanted.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Nov 7, 2023
The only difference in our room type amenities is that some have microwaves, which can also be delivered upon request. Please just check with the front desk for anything else you may need during your stay.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Thank you.

8/10 Good

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool area and the fire pit. The staff were very helpful. The only thing I didn't like was the smell of the first floor. The second floor didn't smell that bad, but the first floor smelled like rotten eggs. Not sure why.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Nov 7, 2023
Thank you for your comments. Occasionally when the trash is taken out from all rooms and carried to the bins it can leave a slight odor for a few minutes in the hallway. I am sorry that this occurred during your stay.

10/10 Excellent

Shane Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Hotel room was nice and clean.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Thank you so much for your comments and for staying with us.

10/10 Excellent

Ysidro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Thanks!

2/10 Terrible

Jessica

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The whole property had no hot water whatsoever. They knew about it and said nothing. Then got the runaround when asking for a refund. I understand stuff happens but the way they decided to handle it was terrible.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 7, 2023
I apologize that this unexpected event happened during your stay.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Hotel manager on Nov 7, 2023
Thank you for staying with us.

2/10 Terrible

Hang

Traveled with group
No water for shower, they said the water issue will be solve soon, sitting in the room waiting for 2 hours but issue is not solved, so I have to cancel and looking for another hotel at last mins… very difficult to find an hotel on the same day! They said they will contact you for my fully refund…
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
I am sorry that this unexpected event occurred during your stay.

4/10 Poor

Robert

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a remodel bad!! Rooms stink like feet and mold. Very dated and just not typical of other Marriott’s in other markets. Very surprising that Costa Mesa would have this level of hotel.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Thank you for your comments. I hope you enjoyed your brand-new mattress, as that was the first step in our renovation. We are aware that our 2020 renovation has not yet happened, due to circumstances beyond our control. We are looking forward to it starting very soon.

4/10 Poor

Danie

Stayed 3 nights in Sep 2023
Response from Hotel Manager on Nov 7, 2023
Thank you.

8/10 Good

Christopher

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Thank you!

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love going here for buisness trips.
Response from Hotel Manager on Sep 7, 2023
Thank you for staying with us. We appreciate you.

4/10 Poor

Irakli

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Sep 8, 2023
Thank you for staying with us.

8/10 Good

Giselle Rose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Thank you for staying with us.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 1, 2023
Thank you so much!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had exellent stay. Freindly staff
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 11, 2023
Awesome, thanks!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Aug 11, 2023
Thank you for staying with us.

6/10 Okay

Shakease

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 11, 2023
Great, thanks.

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back again.
I enjoying the stay. The hotel was clean and the service desk attendant was very accommodating as well as housekeeping. Would book here again for another stay.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Thank you. See you next time!

8/10 Good

Donald

Liked: Staff & service
This is an older unit that needs upgrading
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Thank you. Our renovation is scheduled for later 2023.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Thanks for staying with us.

10/10 Excellent

Brennen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Thank you for staying!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel with a resort type feel. They were very accommodating. I had originally booked a regular double beds room with hotels.com. When we arrived we were given a handicapped room, which is great for people that need that type of accommodation, but we do not and I specifically did not choose to book a handicapped room on hotels.com. The front desk acted like they were unaware of the original booking "code" for a regular room, but moved us to another room. As the hotel was completely booked, I would have been upset had we checked in late and could not be relocated.
View from our room.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Thank you for staying. I'm glad we were able to accommodate the room transfer.

6/10 Okay

DIANNA

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 11, 2023
Thank you for your business.

10/10 Excellent

Michele

Stayed 1 night in Jul 2023
Response from Hotel Manager on Sep 1, 2023
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Doan, San Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, great customer support and convenient to go anywhere.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Thanks!