Meeting facility
Check availability

Reviews of Hilton Hefei

5 out of 5
Hilton Hefei
198 Shengli Road, Hefei, Anhui

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 104 reviews" "
Rating 8 - Good. 36 out of 104 reviews" "
Rating 6 - Okay. 4 out of 104 reviews" "
Rating 4 - Poor. 1 out of 104 reviews" "
Rating 2 - Terrible. 4 out of 104 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room service needs to improve its food quality and delivery service. Missing of food items ordered and the presentation is poor. Staff service is good though.
Stayed 1 night in May 2023
Response from Yolanda on Jun 6, 2023
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. We already reported your mentioned problems to relevant department for improvement. If you have any problems during your stay, you are welcome to call "customer service number 0" at any time. We will solve relevant problems for you 7days / 24 hours. Sincerely welcome your visit again and look forward to getting your full marks next time! # Tip: SOHO bar at hotel third floor and Outdoor BBQ is your alternative choice for your leisure time.

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and resting
Room service was nice Breakfast was also great
Stayed 1 night in Jun 2022
Response from Huizi on Jun 14, 2022
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
good pool was nice
Stayed 1 night in Feb 2021
Response from Peggy on Feb 22, 2021
We appreciate your comment, as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
breakfast was good VIP lounge was ok Pool was nice their hamburgers for room service are good friendly staff chinese restaurant in lobby was good nice view
Stayed 1 night in Dec 2020
Response from Kate on Dec 21, 2020
Dear guest, we appreciate your comments in Hilton Hefei, we will keep providing the high quality service, it's our pleasure to give you a good experiences. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Hongzhuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and convenient
Stayed 1 night in Nov 2019
Response from Irene on Jan 21, 2020
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the hotel is well maintained and in great condition.
Stayed 4 nights in Oct 2019
Response from Clara on Oct 21, 2019
Dear guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near furture. ——Hilton Hefei

10/10 Excellent

Winne, SF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good. Clean and beautiful. I definitely will book it next time.
Stayed 1 night in Aug 2019
Response from Clara on Sep 16, 2019
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review.We are very pleased to see you are satisfied with our service during your stay.In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Clara on Oct 21, 2019
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in.hefei
Food and pool were great. Room service burger was best in hefei. Desserts at dinner were nice too... wifi was a little weak at times in the room but the staff and room were nice
Stayed 1 night in Jun 2019
Response from Clara on Jul 22, 2019
Dear guest, Good afternoon,thank you for your choice and nice comments.Your appreciation is our great motivation.We are glad to provide you with passionate service.We are looking forward to your next coming!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Hilton Hefei on Jun 24, 2019
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. We are very pleased to see you are satisfied with us during your stay. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Overall Hotel
The hotel is very clean and the staff very friendly. Not much by means of food within walking distance; however, if you're willing to take the local train a few stops, there are numerous options to choose from. The local train is right outside the Hilton property.
Stayed 1 night in Feb 2019
Response from Hilton Hefei on Feb 27, 2019
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. We are very pleased to see you are satisfied with our service and location during your stay. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei

8/10 Good

Cheong

Liked: Staff & service, room comfort
Ben jie
Overall I still happy to stay here again.
Stayed 13 nights in Feb 2019
Response from Hilton Hefei on Feb 25, 2019
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. We are very pleased to see you spent a good time with us during your stay. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel with excellent services and reasonable price. During the world cup play, the big screen for the guests to watch is definitely plus.
Stayed 5 nights in Jul 2018
Response from Hilton Hefei on Jul 21, 2018
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. We are very pleased to see you are satisfied with our service during your stay. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. For your convenience, we now have an Airport Shuttle bus-stop station operating at our hotel, the bus tickets are sold at RMB 25 each. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei

10/10 Excellent

Aszhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hilton Hefei on Mar 8, 2018
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. We are very pleased to see you are satisfied with our service during your stay. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. For your convenience, we now have an Airport Shuttle bus-stop station operating at our hotel, the bus tickets are sold at RMB 25 each. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei

8/10 Good

Cheong

Liked: Staff & service, property conditions & facilities, room comfort
Is neat and convenient place
Overall is very great hotel I ever stay in Hefei.

10/10 Excellent

michael, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain
This is my 2nd time to stay here. The first time was not a good experience but this time was excellent.. The lunch , especially sushi and goat steak were GREAT... The goat meat was the best ever and their cheesecakes and breads were marvelous! The pool was nice too . IT was heated and had a hot tub and kids pool as well as a big pool. It had a place for tennis and badminton too. TheInternet in the business room and guest room was high speed and the happy hour food and drinks were good. I asked how much and I swear she said 19 nineTEEN but the snack bar was 90 / but i believe she said nineTEEN... not nineDEE... anyway.. that was small matter, just I may have passed if I knew the real price. the workers there are quite friendly, just understand them since English is not well-understood there but they did make a good effort to try and communicate things like prices or directions. The deposit was only 500rmb, not 5000 like someone else commented. Overall, I would definately revisit after they finish the kids cafe. On the website it said there was a kids cafe but it was just a slide and tea party table and swing in the restaurant.

2/10 Terrible

mike, New York

Disliked: Cleanliness, staff & service, room comfort
They would not let me check
I had scanned copy of my passport and not the original passport itself. They nor expedia responded to my effort to rebook or refund in a mutually beneficial way . They charged me 50rmb to use the computer to try and change the booking date. I paid for a room and and wasnt allowed access to stay so i tried to negatiate to get vouchers for meals at dinner or free usage of computer to at least have lunch or get something but no negotiations were made. Overall, instead of accepting my New York ID card or scanned copy of passport they just offerred nothing to cure this online booking for a room and tried to blame chinese or hotel protocol instead of reimbursing or transfering the paid room for other services such as eating a meal there as a voucher or complimentary meal. Also tbey charged me 50 just tonuse their PC to try and change the booking dates. Overal, their rules and regulations were very different than any hotel I ever stayed at and I've booked hotels in over 10 different countries abroad.

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Steve, Salt Lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Train Station
Very convenient location. The room was excellent and staff was kind and helpful. Their English was a little weak but fun trying to communicate

10/10 Excellent

Jungwook, South korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good condition and reasonable price
pretty good place to stay few days, but most of the guest are chinese. so the breakfast is not really for foreigner. on 23floor executive lounge was awsome, cozy and the food was clean and good for me. I could take a rest and do some work. Amenities are same as other Hilton hotel. and the location is a little far from airport but close to train station and the city.

8/10 Good

traveling a lot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very bad guest policies
The hotel is very good with nice facilities, but this time they tried to charge me deposit of 10.000 RMB only for 2 nights and 2 rooms. After a lot of discusdions They charged me 6.000 RMB. This is an excess never experienced before. I don' t know which kind of guest they have, maybe they don' t pay their bills.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Good Hotel

10/10 Excellent

Nicholas, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton
Great standard Hilton Hotel.

8/10 Good

KATRINA, Freehold, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hefei hilton
Great hotel , friendly staff

10/10 Excellent

Simon, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent hotel and service. Room, pool and restaurant were all excellent and clean.

10/10 Excellent

Ben Cheong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Best hotel in hefei I ever stay, will come back soon.

10/10 Excellent

El, Suzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel--construction is annoying!
I really like this hotel as the service is great! I realize that the hotel cannot control the construction of the new subway which makes all of Hefei a nightmare to get around. Perhaps they could talk to the construction companies to get them to only work during working hours. I was awakened by jackhammering at 7:30 a.m. on a Saturday and then kept awake by it at 9 p.m. that night.

8/10 Good

Sandy, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was luxurious. The bed was comfortable, the bathroom was spacious and the t.v was a good size. The neighborhood wasn't the best so I stayed in and enjoyed the amenities in the hotel.

10/10 Excellent

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel oasis in a busy little city
great service, clean room, great facilities, nice gym, great buffet!! Feels like a honeymoon each time we stay ! )

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small city great hotel
very kind staff, very good accomdations, nice execuative floors and good buffet

8/10 Good

JH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service by all the Staff and specifically the Operational Manager. Chef made a super effort to provide vegetarian food during my stay.

8/10 Good

doug, washington state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Good location near the train station and supermarkets. Hotel starr were excellent and so professional from the front desk to room cleaning persons and pool attendents. Buffett breakfast was good quality and variety. swimm pool water temperature was good

10/10 Excellent

PETER, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent

6/10 Okay

Bruce

Liked: Cleanliness
Disliked: Staff & service
Big Hotel but needs to give thought
Big Hotel but needs to give thought to its bar and restaurant areas. It really only has one Bar and its well? boring We ended up getting meals and drinks across the road as the service was better

8/10 Good

joannie, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
This hotel closed to Hefei train station. Only 10 mins walks. outside air not good. but Hefei city is beautiful.

8/10 Good

Frans, Wijk bij Duurstede, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
your home in Quingdao
A nice hotel with good ambiance, music at the bar area.Friendly staf and good location to walk to the harber. Not to far from the shopping street just a few blocks.

10/10 Excellent

GZ

Liked: Cleanliness, staff & service, room comfort
Excellent Hotel
We were there to visit a friend in Hefei. The hotel is conveniently located and close to everything. (Hefei isn't a big city tho.) It is very difficult however to get a cab from the hotel.

8/10 Good

Hyung-kyu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Hou-Min

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Nov 2023

10/10 Excellent

TSUNG HSIEN

Stayed 1 night in Oct 2023

10/10 Excellent

Po jen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Yolanda on Jun 6, 2023
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future. # Tip: SOHO bar at hotel third floor and Outdoor BBQ is your alternative choice for your leisure time.

10/10 Excellent

Po jen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Yolanda on Jun 6, 2023
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future. # Tip: SOHO bar at hotel third floor and Outdoor BBQ is your alternative choice for your leisure time.

8/10 Good

TINGYUN

Stayed 1 night in Jan 2020
Response from Kate on Oct 19, 2020
尊敬的宾客您好，感谢您选择入住合肥元一希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您喜欢我们温馨舒适、友好诚挚的服务，我们所有希尔顿的员工都对提供卓越的服务充满了热忱。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！

10/10 Excellent

CHANGCHENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Irene on Feb 28, 2020
尊敬的宾客您好，感谢您在百忙之中给予我们的点评，您的满分点评是对我们最大的鼓励，合肥元一希尔顿酒店将依然一如既往的用心做好服务，竭诚为您创造宾至如归的入住感受。合小希祝您生活愉快，阖家幸福！

10/10 Excellent

JKo, CA. USA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
希爾頓本身就是很好的旅館合肥元一希爾頓我住了非常多次今年就至少入住超過20次。前台的服務人員態度很好動作很快我們要求都能夠達到。房間清潔人員非常的熱心幫我們打掃整理房間讓我們感覺很貼心.樓下鳳還巢中餐廳的中餐也非常美味。餐廳內服務的時佩芸服務員講話輕聲細語非常有耐心我們很喜歡他幾乎天天在那裡吃飯.住宿期間因為碰到我的生日他們還特別贈送一個精美的蛋糕。讓我在旅行途中倍感溫馨。非常感激他們。下次我還會再次選擇他們。
Stayed 1 night in Oct 2019
Response from Clara on Nov 4, 2019
尊敬的宾客您好， 感谢您选择合肥元一希尔顿酒店并在百忙之中与我们分享您的入住体验，感谢您一直以来对酒店的支持与肯定，我们倍感荣幸，我们希望带给每位客人宾至如归的入住体验，这是我们不懈追求的目标与动力，诚挚期待与您再次相约，祝您生活愉快！ ——Hilton Hefei

10/10 Excellent

minjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔
깨끗하고 사진보다 실물이 훨씬 좋습니다. 수영장이나 다른 부대시설은 이용은 못하였지만 다음에 허페이로 또 간다면 또 힐튼호텔을 이용할 것입니다 ^^
Stayed 2 nights in Sep 2019
Response from Clara on Oct 21, 2019
Dear guest, Greetings from Hilton Hefei. Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near furture. ——Hilton Hefei

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

文宏

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019