2 outdoor pools, pool umbrellas, sun loungers

Reviews of Best Western Cocoa Beach Hotel & Suites

2.5 out of 5
Best Western Cocoa Beach Hotel & Suites
5600 N Atlantic Ave, Cocoa Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 845 out of 1528 reviews" "
Rating 8 - Good. 388 out of 1528 reviews" "
Rating 6 - Okay. 159 out of 1528 reviews" "
Rating 4 - Poor. 77 out of 1528 reviews" "
Rating 2 - Terrible. 59 out of 1528 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close easy access to beach, ice, bar area, pool, and breakfast. We could just walk to dinner.
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 23, 2024
Dear Barbara,Thank you for staying with us and for leaving us a nice review. We hope to see you again.Truly Yours,Julia and Best Western Team

10/10 Excellent

Diana L, Seaside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walking distance between hotels were long Getting back to lobby or breakfast
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 22, 2024
Dear Diana,Thank you for being our guest and for the 5/5 review. We are truly sorry the layout of our property was a bit of an inconvenience for you. Each building has different rooms to accommodate our diverse guests. We hope you will stay with us again.Truly Yours,Julia and Best Western Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Team on Apr 22, 2024
Dear Susan,Thank you for staying with us and for leaving us a 5/5 review. We hope you will choose us again in the future.Truly Yours,Julia and Best Western Team

8/10 Good

Stephen

Traveled with partner
Liked: Staff & service, amenities
Location is absolutely perfect. Steps to cocoa beach and pier. Safe area for walking. Breakfast was standard hotel breakfast and fine. Staff were helpful and lovely. The building, like many beach properties, is old and could use renovations. Our room was a little musty smelling. Pool areas great and never crowded and the pool temp was great for night swims.
Stayed 4 nights in Apr 2024
Response from Best Western Team on Apr 22, 2024
Dear Stephen,Thank you for staying with us and for leaving us a nice and detailed review. Please accept our sincere apologies for the smell most likely caused by the carpet flooring; we will be replacing it at the end of this year. We hope you will come back to check the renovated rooms.Truly Yours,Julia and Best Western Team

6/10 Okay

Timothy, Fernandina Beach

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Best Western Team on Apr 22, 2024
Dear Timothy,Thank you for your recent stay and the feedback. Your rating indicates you were not fully satisfied with us. Please let us know what went wrong, so we can make your next visit more enjoyable. Sincerely,Julia and Best Western Team

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setup!
Stayed 5 nights in Apr 2024
Response from Best Western Team on Apr 22, 2024
Dear Denise,Thank you for your kind review. We are pleased to hear you enjoyed your stay with us and we hope you will return to our little paradise.Truly Yours,Julia and Best Western Team

10/10 Excellent

Genette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at checknin was super nice
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 22, 2024
Dear Genette,Thank you for staying with us and complimenting our Front Desk representative, much appreciated. We hope to see you again.Truly Yours,Julia and Best Western Team

10/10 Excellent

Roxana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and excellent customer service.
Stayed 1 night in Dec 2023
Response from Best Western Team on Apr 22, 2024
Dear Roxanna,Thank you for being our guest and for recognizing the cleanliness of our rooms and our staff. We hope you will stay with us again.Truly Yours,Julia and Best Western Team.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an ideal property for visiting the beach, and the Kennedy Space Centre. Family suite involves 2 queen beds and a kitchenette/ living space. Remote control for the TV doesn’t allow it to be used as a smart tv (which is is) - and generally the space is a bit worn around the edges. But it’s exactly what one would expect for the budget.
Stayed 3 nights in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Mike,Thank you for being our guest and for leaving us a 5/5 review regardless of some issues. We appreciate your kindness. We are in the process of replacing all TVs and also we will be renovating the property at the end of this year. Please visit us again to enjoy the upgrades and our beautiful Space Coast. Truly Yours,Julia and Best Western Team

8/10 Good

Whitney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty of parking, we got exactly what we wanted. A room with a hot shower and balcony so we could sleep with the sounds of the ocean all night. Odd smells on the 4th floor of the ocean front suites building, overall nice place!
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Whitney,Thank you for your recent stay and a good review. We are happy to hear you had a good night of sleep with the soothing ocean sound. If you can find a moment, could you please let us know more about the odor you detected? We did not receive any notifications for other guests. Thank you again for the nice review and we hope you will visit us again.Sincerely,Julia and Best Western Team

10/10 Excellent

Shannon, Greenville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent service!
Stayed 2 nights in Mar 2024
Response from Best Western Team on Apr 16, 2024
Dear Shannon,Thank you for staying with us and for the great review. We were happy to serve you and we hope you will visit us again.Truly Yours,Julia and Best Western Team

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the beach. Breakfast was included daily. The staff at the front desk were very pleasant and accommodating. We had a minor plumbing issue the first night ( shower was pooling and draining very slowly) they offered to repair or change our room immediately. This hotel was great choice and I would absolutely visit it again. You are steps from the beach and in the morning you can enjoy an incredible sunrise!
Stayed 4 nights in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Theresa,Thank you very much for letting us know you enjoyed the sunrise, beach, and breakfast. Also, thank you for bringing the plumbing issue to our attention right away. We are pleased to hear you were happy with our staff and property and we will be looking forward to your stay with us. Truly Yours,Julia and Best Western Team

8/10 Good

Zach

Outdated, but the nostalgic feel isn’t bad and the ocean view was amazing! Stayed here for a cruise and wouldn’t change anything!
Stayed 2 nights in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Zach,Thank you for staying with us and for leaving us a nice review. We hope you will return for another cruise. We will be upgrading our rooms, but we will be keeping our beautiful landscape and layback atmosphere. Sincerely,Julia and Best Western Team

6/10 Okay

Dan

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Dan,Thank you for your feedback. Your rating indicated that you were not fully satisfied with your stay. Please let us know what went wrong. Your opinion is very important to us and we always listen to our customers. Sincerely,Julia and Best Western Team

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unless you pay for a suite, you get the crappy old 1950's 2 story building. The rooms are wet and smelly. The ac sucks. The floors are nasty. The bed is hard as a rock.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for any inconveniences you encountered with your room and amenities.At our hotel, we are committed to providing affordable accommodations for families visiting Florida's Space Coast, with a focus on comfort and convenience. While we take pride in our landmark property, we understand that there is always room for improvement.We continuously invest in upgrades and enhancements to ensure that our guests have an enjoyable stay. Your feedback is invaluable to us as we strive to meet and exceed the expectations of our guests.We hope you will consider giving us another chance to provide you with a more pleasant experience during your next visit to Cocoa Beach.

2/10 Terrible

Chris

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We found mold on the lamps and bathroom wasn’t throughly clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Maintaining a clean and comfortable environment for our guests is a top priority for us. We will address these concerns with our housekeeping team to ensure that our standards are consistently met.At our hotel, we are dedicated to providing exceptional service and strive to exceed our guests' expectations. We appreciate your feedback as it allows us to continually improve and enhance the overall experience for our valued guests.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Okay

Sandy, Grovetown

Traveled with family
Liked: Staff & service, amenities
It was just okay. I stayed here years ago & thought maybe stuff was upgraded but it hasn’t. Furniture was still pretty outdated , the carpet was extremely dirty as my son was walking around barefoot & his feet turned out black. It had a musty smell to the room. The hotel is in a good spot though , right next door to the pier & everything is accessible. The rooms just need a bit of an upgrade & deep cleaning.
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Sandy,We are truly sorry you were disappointed with your stay. The happiness of our guests is our highest priority. We will be remodeling our property at the end of this year. We hope you will give us another chance and come back to check out the renovated rooms (no more carpet :)Truly Yours,Julia and Best Western Team.

10/10 Excellent

Mark, Conshohocken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac didnt cool.room
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Mark,Thank you for being our guest and for leaving us a 5/5 review. Please accept our sincere apologies for the AC not working properly. Please, next time let the Front Desk know right away if there is any problem with your room and we will do our best to either fix it or assign you a different room. Thank you.Truly Yours,Julia and Best Western Team

10/10 Excellent

Vanny

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool we were in it for hours and beach access was a breeze. We were able to get checked in really early which I am very grateful for so my little family can start enjoying the beach as soon as possible.
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Vanny,Thank you for letting us know that your family had so much fun at the pool and the beach. We are happy we were able to check you in early, thanks to our Housekeeping Department. We hope you will choose us again for your next family vacation. Truly Yours,Julia and Best Western Team

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid location close to the beach
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Xavier,We are happy to hear you enjoyed your stay with us and the beach. We hope you will visit us again.Sincerely,Julia and Best Western Team

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is great. It’s older, definitely not a shiny new hotel but it’s clean and nice. Both pools were very well kept and nice. Beds were comfortable, staff was great, breakfast was great and the breakfast staff were so nice. The beach was a 1 minute walk and lots of food options with in walking distance. For the price ($180/night) it’s a great stay for a mini suite. However, I probably wouldn’t pay anymore than that. We would go back.
Stayed 4 nights in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Jessica,Thank you for leaving us a nice and detailed review. A big and special Thank You for complimenting our hardworking staff, much appreciated. We are looking forward to your next visit.Truly Yours,Julia and Best Western Team

2/10 Terrible

William

Traveled with partner, Traveled with pets
Disliked: Staff & service
My wife left some keys in the room we called several times to have someone check to see if they could find them, they didn’t seem to want to be bothered with that. Also was told if someone found them the keys wouldn’t be turned into the front desk or lost & found, they probably would be in the cleaning staff’s area which makes no sense whatsoever. That the cleaning staff would have keys, wallets or purses in their immediate possession. The whole situation was not properly handled.
Stayed 2 nights in Apr 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 16, 2024
Dear Renee,Thank you for being our guest and for the 5/5 rating, We hope you will stay with us again.Sincerely,Julia and Best Western Team

10/10 Excellent

Alex

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is prime for beach access and central around everything near Cape Canaveral, even saw a rocket launch from the beach/pier
Stayed 3 nights in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Alex,Thank you for letting us know you had a chance to view the launch. We are happy to hear you had a great stay with us and we hope you will visit us again.Sincerely,Julia and Best Western Team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 16, 2024
Dear Rodney,Thank you for being our guest and for the 5/5 rating, We hope you will stay with us again.Sincerely,Julia and Best Western Team

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location easy to walk to restaurants and shopping and close to beach!
Stayed 2 nights in Apr 2024
Response from Best Western Team on Apr 12, 2024
Dear Karen,Thank you for being our guest and for leaving us a lovely review. We are happy to hear that you enjoyed your stay, the beach, the dining, and the shopping. We hope to see you again.Truly Yours,Julia and Best Western Team

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved: beachfront location, roomy, comfortable setup of 2 queens and big sofabed, great balcony, extra sink outside of bathroom Didn’t like: lines incredibly long for breakfast so had to go somewhere else and pay.
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 10, 2024
Dear Diane,Thank you for being our guest and for leaving us a good review. We are happy to hear you enjoyed your room. Please accept our sincere apologies for the lines at the breakfast, we were fully booked at that time. We hope you will stay with us again.Truly Yours,Julia and Best Western Team

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the cleanest I've experienced in a long while... The beds were like clouds I/slept like babies
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 9, 2024
Dear Melissa,We are pleased to hear you had a restful and comfortable stay with us. That is what vacations are for : ) Thank you for leaving us a great review and for highlighting the tidiness of our property. We hope you will choose us again in the future.Truly Yours,Julia and Best Western Team

8/10 Good

Lorraine

Traveled with partner
The property was clean , from the elevator To the shower. Breakfast was fine. Front desk ok. Personnel around the hotel were very nice , especially the breakfast personnel and handyman. We will Come back
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 9, 2024
Dear Lorraine,We are happy to hear you were happy with your stay and will be returning to our property. Thank you for recognizing our Breakfast and Maintenance staff, much appreciated. We are looking forward to your next visit.Truly Yours,Julia and Best Western Team

4/10 Poor

Crystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There were roaches in our room, the door kept getting stuck and the sink in the bathroom was clogged.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
I want to sincerely apologize for the inconveniences you experienced during your recent stay at our hotel.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We are committed to providing the highest level of service and accommodations for our guests, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
👍
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 8, 2024
Dear Kevin,Thank you for your recent stay and the feedback. If you have a moment, please let us know what kept us away from the 5/5 rating. The happiness of our guests is our number one priority.Sincerely,Julia and Best Western Team

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the beach and lots of great places to eat
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 8, 2024
Dear Bethany,Thank you for letting us know that you had a great time at the beach and local restaurants. We hope you will choose us again for your next adventure.Sincerely,Julia and Best Western Team

10/10 Excellent

Douglas, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second story with no elevator, but enjoyed the close proximity to stores, the beach, and restaurants.
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 8, 2024
Dear Douglas,We are happy to hear you enjoyed our convenient location, the beach, and local cuisine. We hope you will stay with us again.Sincerely,Julia and Best Western Team

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Very clean facilities 10/10 would recommend
Stayed 2 nights in Apr 2024
Response from Best Western Team on Apr 8, 2024
Dear Kristina,Thank you for choosing us. A big and special Thank You for recognizing our staff and the cleanliness of our property. We hope you will visit us again.Truly Yours,Julia and Best Western Team

6/10 Okay

Tracy, Jacksonville

Traveled with family
Room was very small, bathroom even smaller. Luckily only 2 adults in my room but any more would've been too crowded. Not much room to put luggage etc.
Stayed 3 nights in Mar 2024
Response from Best Western Team on Apr 5, 2024
Dear Tracy,Thank you for your recent stay and the feedback. We are truly sorry to hear that the room was not to your satisfaction. Next time, please try our suites, they have a living room, kitchenette, and more space.Sincerely,Julia and Best Western Team.

10/10 Excellent

Bonnie-Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Team on Apr 8, 2024
Dear Bonnie-Jean,Thank you for staying with us and for leaving us a 5/5 review. We hope to see you again.Sincerely,Julia and Best Western Team

8/10 Good

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at The Best Western. It was a quick walk to the beach. The area felt very safe. You could walk to restaurants. The rooms are outdated. They could use a makeover. However, the hotel was clean.
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 5, 2024
Dear Deena,We are very happy to hear you enjoyed your stay with us, the restaurants, and the beach. Thank you for complimenting the cleanliness of our property. We will be remodeling at the end of this year, so we hope you will come back to stay in our upgraded rooms. Truly Yours,Julia and Best Western Team

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!
Stayed 4 nights in Mar 2024
Response from Best Western Team on Apr 5, 2024
Dear Connie,Thank you for staying with us and for leaving us a great review. Your recognition of our staff is especially appreciated. We hope you will choose us again for your next adventure.Sincerely,Julia and Best Western Team

6/10 Okay

Sarah

Traveled with family
Disliked: Amenities
The location and easy beach access cannot be beat. We had an oceanview room as requested, and the breakfast was pretty good. However, the entire property was a bit dated. Our room smelled musty and was constanty humid even with the air running the entire trip. This made the carpet always feel like it was damp. The bathroom was especially dated: the toilet was off balance and tilted when you sat, and the bathtub was old and 6 inches higher than the floor, so you were "stepping down" when you stepped out of the tub/shower. The worst part, however, was 1 of 2 elevators was broken the entire time we were there, and the second one also broke down for a bit. We felt terrible for the disabled elderly lady who was stuck because she could not climb the stairs to her 8th floor room. The 2nd elevator was fixed later that same night.
Stayed 2 nights in Mar 2024
Response from Best Western Team on Apr 5, 2024
Dear Sarah,Thank you for your feedback and the fair highlights of good and not-so-good. We will be getting rid of the carpet later this year, carpet is an issue in the humid climate. We are truly sorry that both elevators broke, it had never happened before. We tried to accommodate or relocate our guests the best we could. Please accept our sincere apologies for the shortcomings you have experienced. Truly Yours,Julia and Best Western Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Perfect for kids. Nice size room and everything you could need for a beach vacay
Stayed 3 nights in Mar 2024
Response from Best Western Team on Apr 5, 2024
Dear Patricia,Thank you for letting us know that you and your family had a great beach vacation with us. Your kind review is much appreciated. We hope you will return for more fun in the sun.Truly Yours,Julia and Best Western Team

8/10 Good

Ayman, buford

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place .. little crowd at breakfast and no sea seats after 5 pm - you pay for the seats and umbrella $ 30
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 2, 2024
Dear Ayman,Thank you for staying with us and for leaving us a good review. Yes, it does get busy at breakfast during spring break, and we are truly sorry for the inconvenience. We have no affiliation with the beach vendors and we are not responsible for their prices. We hope you will choose us again in the future.Truly Yours,Julia and Best Western Team

8/10 Good

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cocoa beach pier. Busy at breakfast
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 1, 2024
Dear Heather,Thank you for staying with us and for leaving us a good review. March is the busiest month for us due to the spring break and unfortunately, it does get a bit busy at breakfast. Thank you for your patience and understanding. We hope to see you again.Sincerely,Julia and Best Western Team

6/10 Okay

JOHN J KUHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
shower curtain didn't reach shower pan so water got everywhere in bathroom, toilets too low, no papertowels in kitchen, no icecube trays in the freezer, we were told pool bar would be open until 8 daily, but was only open until 6. No chair in room or desk to sit at to do work at
Stayed 5 nights in Mar 2024
Response from Best Western Team on Apr 1, 2024
Dear John,We are truly sorry you were not fully satisfied with your stay. If you would contact our Front Desk the shower curtain and the paper towel issues would be resolved right away. The toilets are low so kids can use them comfortably. We do not have ice cube trays because we have icemakers on the property for the convenience of our guests. Our standard rooms have desks and chairs, but the efficiency rooms lack them because of the full kitchen. Our pool bar hours are on depending on the season and demand. Once again, we sincerely apologize for any shortcomings during your stay. Truly Yours,Julia and Best Western Team

10/10 Excellent

Sharon

Everyone was so nice and polite
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 1, 2024
Dear Sharon,Thank you for being our guest and for recognizing our staff. We are happy to hear you had a great stay with us and we hope you will choose us again in the future.Sincerely,Julia and Best Western Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 2, 2024
Dear Karen,Thank you for being our guest and for leaving us a great review. We hope you will stay with us again.Sincerely,Julia and Best Western Team

6/10 Okay

TIMOTHY

Overall good location. Hotel itself is several different buildings which can be confusing and breakfast is in one location so outside travel may be necessary.
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 1, 2024
Dear Timothy,Thank you for your feedback, it is important to us. We are truly sorry that the design of our property was somehow inconvenient for you. We have different buildings and different rooms to accommodate all the diverse guests from around the globe. Sincerely,Julia and Best Western Team

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Mar 2024
Response from Best Western Team on Apr 1, 2024
Dear Christian,Thank you for staying with us and for leaving us a 5/5 review. We hope to see you again.Sincerely,Julia and Best Western Team

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service
People were efficient and friendly. Pools were great and proximity to the ocean was also a perk. Room had no phone, light switch was cracked and toilet ran.
Stayed 2 nights in Mar 2024
Response from Best Western Team on Mar 29, 2024
Dear Deanna,Thank you very much for recognizing our staff and complimenting our property. Please accept our sincere apologies for your room not being properly inspected; it should never happened. We addressed the issue with the appropriate departments. Once, again, we are truly sorry for any inconvenience. Sincerely,Julia and Best Western Team

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was a great experience
Stayed 1 night in Feb 2024
Response from Best Western Team on Mar 27, 2024
Dear Edith,Thank you for letting us know that you had a great stay with us. We are honestly dedicated to the happiness of our guests. We hope you will choose us again for your next adventure.Sincerely,Julia and Best Western Team

8/10 Good

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast buffet and employees were the best. The pool area was nice but lacking enough working umbrellas. The thing we disliked the most was the tiny amount of vanity space in the bathroom.
Stayed 7 nights in Mar 2024
Response from Best Western Team on Mar 27, 2024
Dear Charles,Thank you for staying with us and for complimenting our breakfast ladies. We brought the umbrella issue to our maintenance department. We hope to see you again.Sincerely,Julia and Best Western Team