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Reviews of Quality Inn And Suites

2.5 out of 5
Quality Inn And Suites
503 Constitution Dr, West Monroe, LA

Reviews

7.6

Good

Rating 10 - Excellent. 214 out of 670 reviews" "
Rating 8 - Good. 238 out of 670 reviews" "
Rating 6 - Okay. 113 out of 670 reviews" "
Rating 4 - Poor. 59 out of 670 reviews" "
Rating 2 - Terrible. 46 out of 670 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Staff & service
It was adequate.
Stayed 6 nights in Feb 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Randall

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pillows were square and very uncomfortable. Breakfast was insufficiently staffed and stocked. We were not near the ending time of breakfast service.
Stayed 1 night in Feb 2024

8/10 Good

George

Business traveler, Traveled with family
Liked: Staff & service, amenities
Property needs updating.Not a bad property, but the tub and sink could’ve been better. It should major signs of wear.
Stayed 1 night in Feb 2024

8/10 Good

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at several different establishments around west monroe,la.....by far these people care more than anyone. The rooms were clean,and much nicer. Linde and her staff helped anyway they could. You dont feel like your being clerked. Thank yall again
Stayed 1 night in Jan 2024

8/10 Good

ShaDonna

Liked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Traveled with partner
Disliked: Amenities, property conditions & facilities
Bathroom vent in another room could be heard in ours for several hours during early morning. Pillows were to bulky. Have stayed at this property on many occasions , this was the most uncomfortable.
Stayed 1 night in Jan 2024

4/10 Poor

SHELIA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and didn't realize they were remodeling therefore there was plastic hanging everywhere, ladders. The hallway was dark when we got off the elevator. Thought the room was going to be ok until my husband picked some clothes laying in the floor and they were not ours so the room had not been cleaned. Got up the next morning to roaches in the bathroom not just one but several. Needs to be sprayed. Checked out asked for a receipt and was told since I booked through Expedia they would have to email the receipt. I thought that was crazy they couldn't just print a receipt. Free breakfast was an apple and granola bar since remodeling but we weren't even offered that before we checked out before 6:00 am. Will never stay here again.
Stayed 1 night in Dec 2023

8/10 Good

vivian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There were roaches in my room.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Staff, Nicole was excellent!! Renovation was awkward, but we enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Desheika on Nov 6, 2023
Thank you so much for the positive review. We hope to see you again soon!

2/10 Terrible

Gilbert

Stayed 1 night in Oct 2023

6/10 Okay

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds are really firm, too firm for me
They were doing construction when i was there the last 2 times so no breakfast. Beds very hard
Stayed 1 night in Oct 2023
Response from Desheika on Oct 30, 2023
On behalf of our entire team, I apologize for failing to meet your expectations. We are currently updating our hotel in efforts to give our guests an exceptional experience. We hope to have the opportunity to host you again soon!

6/10 Okay

Joyce

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing….
The hotel is tired. Needs major updating which it looked like something was going on because things like the breakfast area were under construction. So much so that guests were given a “bagged breakfast.” Which was an admirable idea. For the price of our two night stay, this hotel was highly disappointing and overpriced. I stayed in cheaper and much nicer rooms in England this past Spring. Kudos to ALL of the staff though, who were excellent in their positions. Very kind workers.
Stayed 2 nights in Oct 2023
Response from Desheika on Oct 16, 2023
On behalf of our entire staff, I apologize for failing to meet your expectations. We are currently updating our hotel, which explains the construction that you saw on the first floor. We are serving a grab and go breakfast due to our breakfast area being updated. We hope to have this completed soon. We also hope to have another opportunity to properly host you again soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicole, the front desk clerk was very professional and courteous.
Stayed 1 night in Oct 2023
Response from Desheika on Oct 9, 2023
Thank you so much for your positive review, we hope to see you again soon!

8/10 Good

Williams

Stayed 2 nights in Sep 2023
Response from Desheika on Oct 30, 2023
Thank you so much for you review, we hope to see you again soon!

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusty noisy and under construction. Since my stay my wife and I havr been sick.
Stayed 1 night in Sep 2023
Response from Desheika on Sep 18, 2023
On behalf of our entire staff, I apologize for failing to meet your expectations during your stay. We are currently renovating in efforts to give our guest an exceptional experience. We hope to have the opportunity to properly host you soon.

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please DONT book here
We booked thru hotels.com and got here to find no pool and no breakfast due to construction that was not noted anywhere on their site. Checked into room with mold on ceiling therefore had to leave. They won’t refund our money. Very very disappointed. The floor was also so moist in the bedroom that we couldn’t walk on it with socks without getting soaked. This is just not OK especially for price paid!!!
Stayed 3 nights in Sep 2023
Response from Desheika on Oct 30, 2023
On behalf of our entire staff, I would like to apologize for failing to meet your expectations. We will be using your feedback in efforts to give our guests an exceptional experience. We hope to have the opportunity to properly host you again soon.

8/10 Good

Anthony

Liked: Cleanliness, staff & service
I didn’t like that it was under construction, but it was as good as it could have been.
Stayed 2 nights in Sep 2023
Response from Desheika on Sep 7, 2023
On behalf of our entire staff, I apologize for for failing to exceed your expectations. Our hotel is currently under renovations in efforts to give our guests an exceptional experience during their stay. We hope to have the opportunity to host you again soon.

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean . Everyone that worked there was extremely nice. Will definitely stay again
Stayed 1 night in Aug 2023
Response from Desheika on Sep 7, 2023
Thank you so much for your positive review. We hope to have the opportunity to host you again soon.

6/10 Okay

Kayla

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great rooms.
Stayed 2 nights in Aug 2023
Response from Desheika on Sep 7, 2023
Thank you so much for your positive review. We hope to have the opportunity to host you again soon.

2/10 Terrible

LaKeisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival it was water every where then we asked if we could get moved to the other location they said no meanwhile elevator not working have to climb the stairs with luggage and baby very frustrating was there for a family gathering/ birthday party and was exhausted from traveling got hot wanted to enjoy the pool and couldn't it was dirty still haven't received my deposit or half of my money back I think that it's only fair and I usually don't leave a review but for this yes and I am not hard to please and couldn't get free breakfast either I'm just done
Stayed 3 nights in Aug 2023
Response from Desheika on Sep 7, 2023
On behalf of our entire staff, I would like to apologize for failing to meet your expectations. Due to circumstances beyond our control, our lobby and elevator wasn't available during your check in. I have made sure that both your deposit and partial refund was returned to the card on file. The hotel is currently under renovations, we hope to have the opportunity to host you again.

10/10 Excellent

Chyetra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Desheika on Aug 28, 2023
Thank you for you positive review. We hope to have the opportunity to see you again soon!

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Desheika on Aug 28, 2023
Thank you for your positive review. We hope to have the opportunity to host you again soon!

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Desheika on Aug 2, 2023
Thank you for your review. We hope to have the opportunity to host you again soon.

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the actual location of the property. The property was very dirty and unkept. There was trash strewn about the hallways. When you walked in, the air smelled like something was wet and mildewing. I was very disappointed in the condition of this property. I booked online, so I did not see it before I booked it, and it was non refundable. It was so dirty I could not sleep! I only stayed a few hours. I don’t plan to ever stay at this property again. It was absolutely deplorable!
Stayed 1 night in Jul 2023
Response from Desheika on Jul 20, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. I will forward your complaint to our housekeeping staff. We hope that we get another opportunity to host you and give you a better experience.

6/10 Okay

Priscilla

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled like cigarette smoke.
Stayed 1 night in Jul 2023
Response from Desheika on Jul 20, 2023
On behalf of our entire staff I apologize that we failed to meet your expectations. We will use your feedback in efforts to better assist our guests. We hope to get the opportunity to host you again.

10/10 Excellent

Crystal

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Desheika on Jul 20, 2023
Thank you for the positive review, we hope to see you again soon.

4/10 Poor

RAMKUMAR

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room had a moldy smell. We unfortunately paid for 4 days stay and was stuck with moldy smell room. Breakfast also was not good and had very very limited options. This is one of worst quality Inn we had stayed
Stayed 5 nights in Jul 2023
Response from Desheika on Jul 20, 2023
On behalf of our entire staff I apologize that we failed to meet your expectations. We will use your feedback in efforts to better assist our guests. We hope to get the opportunity to host you again.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
The room smelled like cigarettes and only had two towels. The room just felt unclean.
Stayed 1 night in Jul 2023
Response from Desheika on Jul 10, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Mitzi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Desheika on Jul 10, 2023
Thank you for your positive review. We hope to have the opportunity to host you in the future.

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Desheika on Jul 10, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Juan

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Upon checking out I've informed The front desk lady about bed bugs and ask her if she Would like for me to show someone where it was. And she said what she said. It was no need that she was send housekeeping, and ask to speak to was no manager available until Monday and to call back. I did call back on Monday Also because I thought I I left and I didn't behind and talked to the front desk Lady and al's and ask for a call back From the manager never heard back from the about the bed bug Issue i'm still waiting for a phone call and no answer.
Response from Desheika on Jul 10, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Celeste

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Desheika on Jun 30, 2023
Thank you so much for the positive review. We hope to host you again soon!

6/10 Okay

Melinda

The pool area was nice, the breakfast was decent, but the room was just okay. I did not get any sleep because there was a spring I could feel in the bed. For a king sized bed, there were only 4 small standard pillows that were also uncomfortable. The sheets had little balled up spots from being washed. I ended up having to stay another night in town and I went with Holiday Inn due to the bed issue.
Stayed 1 night in Jun 2023
Response from Desheika on Jun 30, 2023
On behalf of our entire team, I apologize that we failed to meet your expectations. We value your feedback and will be using it in efforts to give our guests an exceptional experience.

4/10 Poor

Louis

Disliked: Property conditions & facilities
I used to stay at this hotel when it was new. Currently the facilities are run down and in disrepair.
Stayed 1 night in Jun 2023
Response from Desheika on Jun 30, 2023
On behalf of our entire team, I apologize that we failed to meet your expectations. We value your feedback and will be using it in efforts to give our guests an exceptional experience.

4/10 Poor

Edward

Traveled with pets, Traveled with family
Liked: Staff & service
Unexpected $100 deposit required. Sheets, bed cover and shower curtain had holes in them.
Stayed 1 night in Jun 2023
Response from Desheika on Jun 30, 2023
On behalf of our entire team, I apologize that we failed to meet your expectations. We value your feedback and will be using it in efforts to give our guests an exceptional experience.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located close to where I was going to an event. Safe quiet, the dining options were great and the parking was very easy.
Stayed 2 nights in Jun 2023
Response from Desheika on Jun 27, 2023
Thank you for your positive review, we hope to see you again soon!

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Desheika on Jun 27, 2023
Thank you for your positive review, we hope to see you again soon!

10/10 Excellent

Adrian

Stayed 1 night in Jun 2023
Response from Desheika on Jul 20, 2023
Thank you for the positive review, we hope to see you again soon.

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The staf is the ruudest I have seen in a long time at a hotel. I forgot my reading glasses in the room and called them 5 hours after checkout. They bounced me around telling me stories that they will have a manager call me next day. That never happened and mosre so they blocked my number so every time I call the hotel nobody picks up. I tried calling at many hours of the dayon a number that I previously talked to someone so it is good. Why in the 21st century someone would not return reading glasses is beyond me but I know I will contact corporate and file a formal complaint. Terrible experience for me...
Stayed 1 night in Jun 2023
Response from Desheika on Jun 22, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I will be contacting you regarding this issue.

2/10 Terrible

Shelby

Stayed 2 nights in May 2023
Response from Desheika on Jun 16, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We hope to have another opportunity to provide you with excellence service.

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Desheika on Jun 16, 2023
Thank you so much for review. We hope to have another opportunity to host you again.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Desheika on Jun 5, 2023
Thank you so much for the positive review. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient and reasonably priced place to stay.
Stayed 2 nights in May 2023
Response from Desheika on Jun 16, 2023
Thank you so much for the positive review, we hope to see you again soon!

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We have stayed there 3 times in the past month and have been pleased but this time there was a lot of confusion at check in and check out..
Stayed 2 nights in May 2023
Response from Desheika on Jun 5, 2023
Thank you so much for the positive review, we hope to see you again soon!

2/10 Terrible

Ray

Traveled with family
Disliked: Property conditions & facilities
Pool was closed despite no signs of maintenance or safety issues. No signage or notice on Orbitz or property’s website. I am traveling with my elderly mother and we chose the property after viewing the pool from the gate. The clerk put our room on the 1st floor, adjacent to the pool and we thanked her for that. An hour later when my mother went to use the pool, the door was locked. We contacted front desk and were informed pool was closed till probably next week due to an unknown maintenance issue. By that time it was too late for us to check out and find another property…. So sorry, oh well was the response from property manager.
Stayed 1 night in May 2023
Response from Desheika on May 19, 2023
I do apologize for any inconvenience. Our pool is open seasonal. There are no signs posted in reference to maintenance or safety issues because the pool is only closed because the season hasn't started.

6/10 Okay

Shiva

Traveled with family
Liked: Staff & service
It was sufficient. The cover was ripped and the fill was coming out of it. We asked for housekeeping and they noted it upon arrival but we did not get one. They said someone had cancelled it so we had to ask for new towels since we had put the old ones on the floor to be changed. They didn’t have replacement towels so they had to give us smaller pool towels. It is an average hotel for a two star hotel and below average for a three star hotel.
Stayed 2 nights in May 2023
Response from Desheika on May 19, 2023
On behalf of our entire staff, I apologize that we failed to meet your expectations. We hope that you give us another opportunity to provide you with a better experience,