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Reviews of Best Western Plus Ontario Airport & Convention Center

2.5 out of 5
Best Western Plus Ontario Airport & Convention Center
209 N Vineyard Ave, Ontario, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean spacious room with comfortable king size bed. Staff friendly and helpful. Breakfast was delicious with many options to choose from. I would recommend this hotel to others.
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and modern we enjoyed our stay
Stayed 1 night in Mar 2024

10/10 Excellent

cesia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Feb 2024

2/10 Terrible

Maria

Stayed 2 nights in Mar 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Aurora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lady at the front desk was so sweet! Made us feel comfortable and safe. ❤️
Stayed 2 nights in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing! The front desk staff, the room, the maid service, and the airport shuttle! Five stars!!
Stayed 1 night in Mar 2024

4/10 Poor

Nathan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
For $500 I was surprised to find the room smelled like smoke, and the mattress was uncomfortable. The smoke smell was all over our clothing the next day. I would expect a refund in this situation because they were sold out and could not move us to another room. We ended up attending a family funeral smelling like cigarettes. I would go with a higher end hotel next time which at this price shouldn't be a problem.
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer support room was very nice thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Staff & service, amenities, property conditions & facilities
Super nice front desk person☺️
Stayed 1 night in Mar 2024

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good and clean
Stayed 1 night in Mar 2024

8/10 Good

Zenaida, Riverside

Business traveler
Liked: Cleanliness, staff & service
The staff was nice and professional - front desk to ladies serving breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Varun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is walking distance from Ontario Convention Center and is great to stay in if you have work there. There are restaurants which are close by. Proximity to Ontario International Airport and the free shuttle offered by the Hotel are other pluses.
Stayed 4 nights in Feb 2024

8/10 Good

Carlos, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was charming, helpful, and cheerful during my stay. Despite booking three months in advance, I could not secure a room on the first floor, which was disappointing. However, the fact that breakfast was included every day came as a pleasant surprise as it was not mentioned on Expedia during the booking process. I understand that the hotel was fully booked due to the CA Bar Exam, which was the reason for our visit. The hotel's location is convenient, being only an eight-minute walk from the Conventions Center.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shannon

Stayed 2 nights in Feb 2024

2/10 Terrible

Emily

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
It feels like when motel 6 is booked everyone goes over to this place.
Stayed 1 night in Feb 2024
Response from manager on Feb 20, 2024
Thank you for taking the survey.

10/10 Excellent

Erika, Fontana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great the best
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have an airport shuttle service.
Stayed 1 night in Feb 2024

10/10 Excellent

Edwardo

Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Branden

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from staff member on Jan 25, 2024
Thank you. Have a good day.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in the area
I stayed here because it is a nice, clean, safe and well kept Hotem in the area. In fact I stayed at several hotels in a 50miles radios, and this is The Best Hotel in the area. Great beds and pillows if you want to have a good sleep. Several places to eat around the hotel. Located on a nice wide and clean street. And it's an open (not enclosed) Property with a Jacuzzi and nice pool. And an excellent customer service since the moment you go into the Lobby. You and your family will enjoy your stay.
Stayed 1 night in Jan 2024

4/10 Poor

Ruth

Stayed 1 night in Jan 2024
Response from manager on Feb 2, 2024
sorry we did not meet your expectations. We hope to exceed them in the future

10/10 Excellent

Ninfa la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Terri

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

emely

Stayed 3 nights in Dec 2023

8/10 Good

deborah

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Rowen

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Alma, Denver

Liked: Cleanliness, staff & service
It was clean staff was great. But the hotel smelled super weird, the air conditioning and heater did not work well and area felt a little sketchy.
Stayed 3 nights in Dec 2023

8/10 Good

Montray

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023

10/10 Excellent

ZACHARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and accommodating, the property and rooms are super clean. The free breakfast was perfect with great options
Stayed 1 night in Dec 2023

10/10 Excellent

Mika

Stayed 1 night in Dec 2023

10/10 Excellent

Julian

Stayed 1 night in Dec 2023

10/10 Excellent

LEAH

Liked: Cleanliness, staff & service, property conditions & facilities
It was too noisy
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Free shuttle to Ontario airport. Highly recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet even with the hotel looking full.
Stayed 2 nights in Nov 2023

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Beverly, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for quick overnight stay to catch a flight..easy access to airport and highway. Staff was nice, room was a great value, and very clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Orlando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
This is set up like a motel where you can park outside your room. This is something different for me.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well run, clean and safe property. I enjoy staying here and always get reliable service. The free breakfast is great and the rooms are comfortable and well-appointed.
Stayed 1 night in Nov 2023

4/10 Poor

Norma

Disliked: Amenities
Very noisy; draft coming through door. Weather stripping needed
Stayed 2 nights in Nov 2023
Response from manager on Nov 15, 2023
Sorry this location is near the Ontario Airport. In the future if the room your assigned in does not work for you come down right away and we can change the room. Sorry about that.

8/10 Good

Thomas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they moped the sidewalk
Stayed 4 nights in Nov 2023

6/10 Okay

Pearlyvene

Stayed 2 nights in Nov 2023

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Chester

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, you do have Train,Freeway and Airport noise. The room was comfortable, clean and well appointed
Stayed 2 nights in Nov 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023